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623 posts

Ultimate Geek
+1 received by user: 21


Topic # 138627 10-Jan-2014 20:12 Send private message

I have a faulty PSU which needs to be returned to the retailer.  It was purchased online, and the retailer is in Auckland (I'm in Palmerston North).  Who is required to pay for shipping?  I think the retailer's website says that I have to pay shipping costs for returning a component.  But I seem to recall reading somewhere that the Consumer Guarantees Act requires the retailer to cover shipping charges on faulty goods (though I can't find this specifically at the moment).

Does anyone know what the official position is?  Do I pay, or does the retailer pay for shipping?

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871 posts

Ultimate Geek
+1 received by user: 73

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  Reply # 964903 10-Jan-2014 20:31 One person supports this post Send private message

  The  retailer pays for it

18Options against suppliers where goods do not comply with guarantees (1) Where a consumer has a right of redress against the supplier in accordance with this Part in respect of the failure of any goods to comply with a guarantee, the consumer may exercise the following remedies. (2) Where the failure can be remedied, the consumer may—
  • (a) require the supplier to remedy the failure within a reasonable time in accordance with section 19:
  • (b) where a supplier who has been required to remedy a failure refuses or neglects to do so, or does not succeed in doing so within a reasonable time,—
    • (i) have the failure remedied elsewhere and obtain from the supplier all reasonable costs incurred in having the failure remedied; or
(3) Where the failure cannot be remedied or is of a substantial character within the meaning of section 21, the consumer may—
  • (b) obtain from the supplier damages in compensation for any reduction in value of the goods below the price paid or payable by the consumer for the goods.
(4) In addition to the remedies set out in subsection (2) and subsection (3), the consumer may obtain from the supplier damages for any loss or damage to the consumer resulting from the failure (other than loss or damage through reduction in value of the goods) which was reasonably foreseeable as liable to result from the failure.


section (4), cost of return shipping is a loss or damage

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