Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




645 posts

Ultimate Geek
+1 received by user: 24


Topic # 138627 10-Jan-2014 20:12 Send private message

I have a faulty PSU which needs to be returned to the retailer.  It was purchased online, and the retailer is in Auckland (I'm in Palmerston North).  Who is required to pay for shipping?  I think the retailer's website says that I have to pay shipping costs for returning a component.  But I seem to recall reading somewhere that the Consumer Guarantees Act requires the retailer to cover shipping charges on faulty goods (though I can't find this specifically at the moment).

Does anyone know what the official position is?  Do I pay, or does the retailer pay for shipping?

View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

889 posts

Ultimate Geek
+1 received by user: 75

Subscriber

  Reply # 964903 10-Jan-2014 20:31 One person supports this post Send private message

  The  retailer pays for it

18Options against suppliers where goods do not comply with guarantees (1) Where a consumer has a right of redress against the supplier in accordance with this Part in respect of the failure of any goods to comply with a guarantee, the consumer may exercise the following remedies. (2) Where the failure can be remedied, the consumer may—
  • (a) require the supplier to remedy the failure within a reasonable time in accordance with section 19:
  • (b) where a supplier who has been required to remedy a failure refuses or neglects to do so, or does not succeed in doing so within a reasonable time,—
    • (i) have the failure remedied elsewhere and obtain from the supplier all reasonable costs incurred in having the failure remedied; or
(3) Where the failure cannot be remedied or is of a substantial character within the meaning of section 21, the consumer may—
  • (b) obtain from the supplier damages in compensation for any reduction in value of the goods below the price paid or payable by the consumer for the goods.
(4) In addition to the remedies set out in subsection (2) and subsection (3), the consumer may obtain from the supplier damages for any loss or damage to the consumer resulting from the failure (other than loss or damage through reduction in value of the goods) which was reasonably foreseeable as liable to result from the failure.


section (4), cost of return shipping is a loss or damage

View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

forgot how to unlock a car door
Created by joker97, last reply by benokobi on 18-Dec-2014 22:08 (38 replies)
Pages... 2 3


Spray Foam Insulation
Created by AACTech, last reply by timmmay on 18-Dec-2014 16:19 (28 replies)
Pages... 2


Has Spark (Telecom) locked their iphone 6 ?
Created by anewguy2014, last reply by michaelmurfy on 17-Dec-2014 14:32 (25 replies)
Pages... 2


Lightbox launches on PlayStation 4
Created by freitasm, last reply by networkn on 18-Dec-2014 22:18 (22 replies)
Pages... 2


In defence of cats
Created by Rikkitic, last reply by DarthKermit on 17-Dec-2014 15:40 (68 replies)
Pages... 3 4 5


How to cool a room
Created by E3xtc, last reply by joker97 on 18-Dec-2014 22:34 (21 replies)
Pages... 2


Slaughter of Innocents
Created by networkn, last reply by networkn on 18-Dec-2014 20:08 (43 replies)
Pages... 2 3


How is iParcel these days?
Created by peejayw, last reply by surfisup1000 on 18-Dec-2014 21:45 (19 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.