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  Reply # 479777 10-Jun-2011 16:16 Send private message

I just got my call, all the same as the others but from a local number 09 880-3581. If there is somewhere that I can make a complaint to some service provider, please let me know via private message as I'm not normally on this forum. Thanks.




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  Reply # 479781 10-Jun-2011 16:34 Send private message

Part of the issue is hacked voip SIP/ptsn boxes.

They find one, and use it to make local/same country toll calls. Unsuspecting owner then foots their call bill.

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  Reply # 479914 10-Jun-2011 21:39 Send private message

I had one of those calls tonight.  Pretty much the same as everyone else is reporting: calling from a technical support company, go to your PC, bring up Event Viewer, "see all those red crosses? Virus! Will transfer you to my supervisor."  Managed to tie him up for over 25 minutes ("gee our internet is slow tonight, hang on....") while I snapshotted a VM for him to play with.  Something must have alerted him though or perhaps they have a time limit per call?  Anyway, they wanted a remote control session through www.support.me.



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  Reply # 482087 17-Jun-2011 07:44 Send private message

I've created this topic back in August 2010, and it seems this is spreading like wildfire now. This is a press release Microsoft Corp sent out today in the U.S.


Microsoft Survey Reveals Extent of Emerging Internet Phone Scam
Microsoft Corp. today released findings of a survey into an emerging form of Internet scam that targets English-language markets and costs victims on average $875 (U.S.).

The scam works by criminals posing as computer security engineers and calling people at home to tell them they are at risk of a computer security threat. The scammers tell their victims they are providing free security checks and add authenticity by claiming to represent legitimate companies and using telephone directories to refer to their victims by name.

Once they have tricked their victims into believing they have a problem and that the caller can help, the scammers are believed to run through a range of deception techniques designed to steal money.

To establish the extent of this emerging form of Internet fraud, Microsoft surveyed 7,000 computer users in the U.K., Ireland, U.S. and Canada. The survey showed that across all four countries, 15 percent of people had received a call from scammers. In Ireland this rose to 26 percent.

Of those who received a call, 22 percent, or 3 percent of the total survey sample, were deceived into following the scammers’ instructions, which ranged from permitting remote access to their computer and downloading software code provided by the criminals to providing credit card information and making a purchase.

The vast majority (79 percent) of people deceived in this way suffered some sort of financial loss. Seventeen percent said they had money taken from their accounts, 19 percent reported compromised passwords and 17 percent were victims of identity fraud. More than half (53 percent) said they suffered subsequent computer problems.

Across all four countries surveyed, the average amount of money stolen was $875 (U.S.), ranging from $82 (U.S.) in Ireland up to $1,560 (U.S.) in Canada. The average cost of repairing damage caused to computers by the scammers was $1,730 — rising to $4,800 in the U.S.

“The security of software is improving all the time, but at the same time we are seeing cybercriminals increasingly turn to tactics of deception to trick people in order to steal from them,” said Richard Saunders, director of International Public and Analyst Relations at Microsoft. “Criminals have proved once again that their ability to innovate new scams is matched by their ruthless pursuit of our money.”

While Microsoft’s research shows the huge scale of the phone scam issue, at this stage it is believed to only affect countries where the main language is English. However, according to Saunders, it’s only a question of time before the scammers acquire skills in other languages and look to expand their operation. “Fake lottery scams and other forms of Internet scams have followed this pattern,” Saunders said.

Because phone scammers rely on deceiving, Microsoft believes the most effective protection lies in consumer education to prevent people from becoming victims in the first place.

The following is Microsoft’s advice:

• Be suspicious of unsolicited calls related to a security problem, even if they claim to represent a respected company.
• Never provide personal information, such as credit card or bank details, to an unsolicited caller.
• Do not go to a website, type anything into a computer, install software or follow any other instruction from someone who calls out of the blue.
• Take the caller’s information down and pass it to the authorities.
• Use up-to-date versions of Windows and application software.
• Make sure security updates are installed regularly.
• Use a strong password and change it regularly.
• Make sure the firewall is turned on and that antivirus software is installed and up to date.
• Microsoft Security Essentials is a free antivirus product and is available at http://www.microsoft.com/en-us/security_essentials/default.aspx.

The Microsoft survey showed that 67 percent of people who lost money were able to recover, on average, 42 percent of it.








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  Reply # 482427 18-Jun-2011 05:42 Send private message

Geez I'm suprised this is still going on here I would have thought that everybody (everyone in NZ) would have told them to Naff off by now.... persistent little scammers aren't they sorta like cockroaches




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  Reply # 483711 21-Jun-2011 15:37 Send private message

This Aussie guy has a pretty good patter that seems to deal with the problem.
About 5.40 Youtube video.

http://www.youtube.com/user/Yakovich#p/u/30/MplWwOzBXHM

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  Reply # 483715 21-Jun-2011 15:58 Send private message

Im still waiting for them to call..... Ive even changed number and address to see if they ring me but I still wait.... ;)

WinAUE is fired up ready and waiting for them ;)






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  Reply # 483888 21-Jun-2011 20:13 Send private message

It's a shame. I have a Windows XP virtual machine created just to hook one of these idiots, but never got a call :(





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  Reply # 483949 21-Jun-2011 20:56 Send private message

There was an item recently on the NZTech Podcast on this very issue and a recording of someone stringing the caller along, they even got to speak to the callers supervisor.

Caller said they worked for a New Zealand company and they were calling from Wellington, but couldn't get the local time correct or the correct area code for Wellington, twas quite amusing to listen to.




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  Reply # 483964 21-Jun-2011 21:14 Send private message

Technofreak: 
Caller said they worked for a New Zealand company and they were calling from Wellington, but couldn't get the local time correct or the correct area code for Wellington, twas quite amusing to listen to.

Link I wouldnt mind listening to that. 

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  Reply # 484017 21-Jun-2011 22:18 Send private message





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  Reply # 485836 25-Jun-2011 18:20 Send private message

I just got another "technical support call" from an Indian Gentleman..

At 6:11 from 0061282083400 -> 09 838 xxxx (This is a skype number as far as I can tell)

When will they end trying to scam me..

If a high percentage of people in NZ (and other countries) are being called by these scam.. Why isn't the NZ Police actually trying to do something about it??? Maybe I should email the Minister of Police..  Hon Judith Collin about this asking if the police are doing anything regarding it.








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  Reply # 485917 25-Jun-2011 23:07 Send private message

I'm not sure it's a Police matter, plus I suspect they have much bigger fish to fry anyway.

We've been gettting calls about 3 or 4 in the morning on the fax number, the phone only rings once may be twice before the fax answers so theres not enough time to get out to answer it and to tell who ever it is to have sex and travel.  There's never a fax massage received.

I can only suspect it's someone with the deal of the century that we have missed out on.




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  Reply # 486540 27-Jun-2011 18:49 Send private message

They must love me or something....

Just got ANOTHER call from them.

6:43 From Number: 91618 

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  Reply # 487560 29-Jun-2011 21:15 Send private message

Yet again...

29.6.2011 8:59pm From 0000 

This time the quality of the call was REALLY bad. I've given up trying to scam them as it no fun now.. 

Getting Phone Carrier to block the calls will not help as all they will do is block the A party and as you see the A Party always changes.

I wonder if the DIA will do anything about it... or maybe the carrier who is letting all these scam calls to come in will be responsible for all NZers and identify where they are coming from and not allow them to continue.

 

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