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251 posts

Ultimate Geek


Topic # 74915 10-Jan-2011 16:39 Send private message

My brother in laws computer got the antivirus8 malware bug yesterday. i got rid of it this morning with malwarebytes.

The only antivirus etc he has on here is Microsoft Windows Essentials.

At first i have trouble getting his computer to access internet after removal of the malware, but that seemed to be fixed when i changed the proxy settings back to everything unticked in internet explorer/LAN settings.

All seemws good except I cant get essentials to update. It starts and comes back with the error that it cant connect to internet.

I updated malwarebytes and a couple of other programs, and I can access internet so I know it is connecting.

I am also unable to access windows update so I assume the two problems are connected?

Has anyone come across this problem and has a fix?




A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.

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Earthquakes. Shift Happens.

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Uber Geek
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  Reply # 425807 10-Jan-2011 16:48 Send private message

is it a work laptop that is joined to the domain?




Do whatever you want to do man.

  



251 posts

Ultimate Geek


  Reply # 425810 10-Jan-2011 16:55 Send private message

No it is a desktop, but it is on the work network at the moment.

none of the other computers have this problem though




A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.

--------------------------------------------

Earthquakes. Shift Happens.

73 posts

Master Geek
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  Reply # 425819 10-Jan-2011 17:14 Send private message

Have you tried just grabbing the definition updates ?


Download definitions (for 32-bit Windows)

Download definitions (for 64-bit Windows)






Have you checked for root kits?


edit. you have internet connection.

Do you think maybe the malware has damaged some files , maybe you can try reinstalling MSE?



something else to try :

http://forums.malwarebytes.org/index.php?showtopic=52739




251 posts

Ultimate Geek


  Reply # 425824 10-Jan-2011 17:27 Send private message

I did download MSE and install it again, I think it even said it was an update?

No good.

I need it to update itself as it is my brother inlaws and he isnt good enough on computers to do the update manually himself.




A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.

--------------------------------------------

Earthquakes. Shift Happens.

BDFL - Memuneh
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  Reply # 425826 10-Jan-2011 17:28 Send private message

Have you checked the hosts file to make sure the windows update domain is not being redirected somewhere else?





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Master Geek
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  Reply # 425830 10-Jan-2011 17:33 Send private message

Also did you try a full uninstall of MSE from the add/remove programs control panel?



251 posts

Ultimate Geek


  Reply # 425835 10-Jan-2011 17:39 Send private message

freitasm: Have you checked the hosts file to make sure the windows update domain is not being redirected somewhere else?



No I havent. I will try it tomorrow as I have left the desktop at work.




A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.

--------------------------------------------

Earthquakes. Shift Happens.



251 posts

Ultimate Geek


  Reply # 425836 10-Jan-2011 17:39 Send private message

thorax: Also did you try a full uninstall of MSE from the add/remove programs control panel?


will try that too.




A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.

--------------------------------------------

Earthquakes. Shift Happens.

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  Reply # 425862 10-Jan-2011 19:02 Send private message

MooPoo: No it is a desktop, but it is on the work network at the moment.

none of the other computers have this problem though


that explains it. chances are that either it's a group policy that's locked windows update down or something like system center essentials is used on the work network to allow/deny updates by the server admin.

go to start then run then type 'regedit' and press enter

then go to HKEY_local_machine then software then policies then microsoft then windows then windows update then AU.

in that you will prob find a key called 'UseWUServer' and it's prob set to 1. change it to 0. reboot machine and then try security essentials update again.




Do whatever you want to do man.

  



251 posts

Ultimate Geek


  Reply # 426031 11-Jan-2011 10:37 Send private message

thorax: you can try reinstalling MSE?



something else to try :

http://forums.malwarebytes.org/index.php?showtopic=52739



I tried the link first. no good.

I am currently uninstalling and reinstalling MSE.

Looks promising. it seems to be updating.




A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.

--------------------------------------------

Earthquakes. Shift Happens.



251 posts

Ultimate Geek


  Reply # 426048 11-Jan-2011 11:12 Send private message

It appears the MSE problem is fixed but the windows update problem remains.

I can surf websites etc but when i go to windows update I get a page saying:

Internet Explorer cannot display the webpage.

I can get other pages when i surf but it wont show up the windows update?

Is there a way to uninstall windows update and reinstall it like i did MSE?




A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.

--------------------------------------------

Earthquakes. Shift Happens.



251 posts

Ultimate Geek


  Reply # 426050 11-Jan-2011 11:14 Send private message

freitasm: Have you checked the hosts file



EDIT:
I fouind the hosts file but the only thing in it is:

127.0.0.1      local host

That should be there right?




A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.

--------------------------------------------

Earthquakes. Shift Happens.

283 posts

Ultimate Geek
+1 received by user: 62


  Reply # 426061 11-Jan-2011 11:38 Send private message

Now that you have got rid of the malware, you could use system restore, to roll the computer back to a time when everything was working OK. This puts all the settings back to the way they were, when it was working properly, and, if it doesn't work as hoped, it can be reversed.



251 posts

Ultimate Geek


  Reply # 426070 11-Jan-2011 11:58 Send private message

I disabled system restore when i was removing the malware so i cant roll back to anything unfortunately.




A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.

--------------------------------------------

Earthquakes. Shift Happens.

BDFL - Memuneh
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  Reply # 426075 11-Jan-2011 12:07 Send private message

MooPoo:
freitasm: Have you checked the hosts file



EDIT:
I fouind the hosts file but the only thing in it is:

127.0.0.1      local host

That should be there right?


Yes, that's right.
 




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