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497 posts

Ultimate Geek
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Topic # 103996 12-Jun-2012 15:52 Send private message

Hi all,

Was just wondering if one of the Nokia rep's could shed light on if the Christchurch Nokia Care center will be returning?

I currently have a odd issue with my lumia 800, which can only be replicated in a certain way, which would be best to demonstrate to a Technician, but this is hard when the only one is in Auckland.



I am also keen to hear peoples impressions and suggestions on the following issue:

The issue:

When I lean the phone on my sholder, sandwedged between my ear and sholder (as to talk without hands) the sound suddenly goes distant, as if I am talking accross the room. It does not however crackle, like you would expect with a reception issue. Note, I am only verly lightly holding it there, I am not putting excessive pressure on the phone.

I have also noticed some crosstalk with some of the electronic signal's inside the phone when this is happening. This is herd as tones through the phones speaker, much like you hear off some laptop's onboard audio. This however is very quiet and you may not notice it if you were not listening for it.

I have made 100% sure I am not blocking the mic (im not even close to blocking it), I have also replicated this issue by holding the phone on a certain angle in mid air (though this is a very precise angle and hard to replicate).

I can replicate this issue anywhere, hence I do not believe it is a reception issue.

I have also found this thread of others having the same issue: http://discussions.nokia.com/t5/Nokia-with-Windows-Phone/Nokia-Lumia-800-microphone-problem-sounds-like-a-speaker-phone/td-p/1310137




I have taken the phone into DSE (where I purchased it) and demonstrated the issue. The CSR I demonstraited it to herd the issue and agreed it was a problem, but had to talk to the on site "phone specilist" first. Unfortunitly the phone specilist did not want to wait for me to demonstrate the issue so tried it himself, in a different way, which did not replicate the issue. When I offered to demonstrate it again I recieved the response "maybe you are not suppose to hold it that way" and he did not see the point in me demonstrating the actual issue!


I run my own IT business and constantly need to use my phone while typing on a keyboard/using my hands, this is a huge issue for me.

Does anyone think this is acceptable?


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BDFL
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  Reply # 639757 12-Jun-2012 15:55 Send private message

As a temporary workaround I suggest you get a Bluetooth headset...







497 posts

Ultimate Geek
+1 received by user: 22


  Reply # 639759 12-Jun-2012 16:06 Send private message

Good idea.

I should also note, this issue cannot be replicated while using bluetooth (ie avoiding the internal mic and speaker).

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  Reply # 639915 12-Jun-2012 21:17 Send private message

Hi,

The Christchurch Care Centre will not be reopening unfortunately.

You can book the handset in yourself and drop the phone and paperwork to your local NZPost shop to be sent at our cost. http://eos.nokiacare.co.nz/ncc/enduser/step1.whtm

Make sure you note that it's an intermittent fault and give as much detail around how you've self assessed it also.



497 posts

Ultimate Geek
+1 received by user: 22


  Reply # 639938 12-Jun-2012 21:47 Send private message

BrentR: Hi,

The Christchurch Care Centre will not be reopening unfortunately.

You can book the handset in yourself and drop the phone and paperwork to your local NZPost shop to be sent at our cost. http://eos.nokiacare.co.nz/ncc/enduser/step1.whtm

Make sure you note that it's an intermittent fault and give as much detail around how you've self assessed it also.


Ahh thats a pitty.

I have recently talked to a CSR who has resent the return paperwork (wrong email last time), so I might go through that. I will attach the notes for the test I have done. I also asked the CSR to put in a note that the testing center can contact me any time if they trouble finding the fault, hopefully that'll cover it!


Cheers for the response anyway!

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