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165 posts

Master Geek


Topic # 109007 11-Sep-2012 11:02 Send private message

I'd like to change the email address that my windows phone is linked to. It's currently on a gmail account, but i'd like to move everything over to my @outlook.com account

Is this possible? I don't want to lose all my contacts which are stored in the cloud (I.E if I upgrade to a WP8 device, I can still keep my contacts)

This is the only Windows phone device I have, so I'm not too familiar with how microsoft works on this front.

Is this possible? I logged into windows live with my gmail account and went to "change the email address", but it said I shouldn't as my Windows phone is linked to it?

As far as the xbox goes, I don't really care lol

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3151 posts

Uber Geek
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  Reply # 684271 11-Sep-2012 11:09 Send private message

1. Download the contacts first via outlook if you have your windows live id configured there.
2. Hard reset the phone and sign in with your outlook.com address. Windows phone does not allow switching ID's once you have set it up without hard resetting the device.

Edit - Can you take a screenshot of that 'change your email address warning' and post it here that you see when try and change you email from gmail to outlook.com.






165 posts

Master Geek


  Reply # 684282 11-Sep-2012 11:31 Send private message

Thanks, I'll give that a go when I have some time to switch over.

Warning is attached:


3151 posts

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  Reply # 684290 11-Sep-2012 11:39 Send private message

do the email address change that you are being offered above. but what you will need to do is, reset your windows phone afterwards and sign in with your new outlook address that you will enter in the 'change email address' field. it will automatically transfer all the purchases and backend settings to your new outlook.com email address that you will enter when swapping email addresses.






165 posts

Master Geek


  Reply # 684300 11-Sep-2012 11:47 Send private message

Sounds good on paper. I'll make a backup and give it a go on the weekend

Thanks Smile

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