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8 posts

Wannabe Geek


Topic # 113239 10-Jan-2013 15:26

Only had the phone for a few days and it will shut itself off once everyday.
I tried firmware upgrade but it says no new firmware found.
I haven't even got any music or photos on to the phone since it's so such a new phone, haven't downloaded any apps either, basically haven't done much with the phone and it's playing up quite badly.
Am I the only one :/?
the phone is from Vodafone
So very annoyed

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Vodafone NZ

  Reply # 742866 10-Jan-2013 15:32 Send private message

Return it to place of purchase with proof of purchase




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Master Geek
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  Reply # 749404 23-Jan-2013 11:07 Send private message

Mine has rebooted itself a couple of times too.  

I read that there is an update coming to address this and a few other glitches in Feb.  (out in the states already! ...joys of being outside the states)

http://discussions.nokia.com/t5/Nokia-Lumia/Advice-for-customers-reporting-higher-than-expected-battery/td-p/1609878

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  Reply # 749412 23-Jan-2013 11:18 Send private message

this "Portico" update released in Australia today and will be coming to New Zealand as an over the air update shortly. As John mentioned you're best bet is to return it under warranty for a new one

You can also contact Nokia Care who should be able to put the update on immediately

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  Reply # 749422 23-Jan-2013 11:33 Send private message

Correct, if you can part from your phone for a couple of weeks, Nokia Care cna flash it for you now. Or wait for the update when it comes...





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Master Geek
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  Reply # 749425 23-Jan-2013 11:39 Send private message

Thanks Nathan - I've called Nokia Care.   They are going to call back this afternoon. 

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  Reply # 749529 23-Jan-2013 13:23 Send private message

My phone is downloading an update...  that was quick!

BDFL
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  Reply # 749544 23-Jan-2013 13:45 Send private message

Do you mean there was an update available for download or was it something Nokia Care did?





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Master Geek
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  Reply # 749565 23-Jan-2013 14:31 Send private message

I'm assuming it's something Nokia Care did, although I haven't heard back from them.   It appeared around lunch time.

I'm now on 8.0.10211.204

It's also fixed the SMS date/time issue for inbound messages.


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  Reply # 749571 23-Jan-2013 14:36 Send private message

kerrin: I'm assuming it's something Nokia Care did, although I haven't heard back from them.   It appeared around lunch time.

I'm now on 8.0.10211.204

It's also fixed the SMS date/time issue for inbound messages.



Interesting, it appears that you're running the Portico update.





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  Reply # 749585 23-Jan-2013 14:47 Send private message

Did you give them your IMEI or phone number?




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Master Geek
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  Reply # 749595 23-Jan-2013 14:55 Send private message

freitasm: Did you give them your IMEI or phone number?


I gave them my phone number to call me back on. Assume that was enough.

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  Reply # 749596 23-Jan-2013 14:55 Send private message

freitasm: Correct, if you can part from your phone for a couple of weeks, Nokia Care cna flash it for you now. Or wait for the update when it comes...



A couple of weeks is such a joke. When I had a faulty iPhone in NZ, it was back, replaced, inside of 48 hours. Here in Oz, you can walk into an Apple store with a faulty phone and walk out 5 minutes later with a replacement.

When my Kindle broke, I rang Amazon and they just told me to put it in the bin and they would express ship me a new one. 48 hours later I had a replacement in hand all the way from the US. It actually took more time to get across Auckland that it took to get from an Amazon warehouse in the continental US, across the pacific with a layover in Hawaii.

THAT is how you do customer service for faulty devices.




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  Reply # 749737 23-Jan-2013 17:39 Send private message

Nokia care called back - turns out they didn't do anything... Seems the update is rolling out to everyone...

NB, the phone's been good since the update

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  Reply # 749951 24-Jan-2013 00:19 Send private message

ajobbins:
freitasm: Correct, if you can part from your phone for a couple of weeks, Nokia Care cna flash it for you now. Or wait for the update when it comes...



A couple of weeks is such a joke. When I had a faulty iPhone in NZ, it was back, replaced, inside of 48 hours. Here in Oz, you can walk into an Apple store with a faulty phone and walk out 5 minutes later with a replacement.

When my Kindle broke, I rang Amazon and they just told me to put it in the bin and they would express ship me a new one. 48 hours later I had a replacement in hand all the way from the US. It actually took more time to get across Auckland that it took to get from an Amazon warehouse in the continental US, across the pacific with a layover in Hawaii.

THAT is how you do customer service for faulty devices.


i don't understand where the 2 weeks comes from, they can flash it while you wait if you wish

re the iPhone when you've paid 1400 for a device id expect a fault to be resolved quick smart too

my experience with Apple NZ is they refuse to even acknowledge the NZ Consumer Guarantees Act, wont fix hardware things outside 1 year warranty and want you to buy Apple Care and refuse to supply NZ address details to serve disputes tribunal papers on them

that's my experience, YMMV

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  Reply # 749977 24-Jan-2013 08:14 Send private message

nathan: i don't understand where the 2 weeks comes from, they can flash it while you wait if you wish


If you walk to the Nokia store with the phone in hand they might even flash it while you wait. 

The thing is that Nokia store doesn't exist anymore, it was closed last year, replaced with a generic mobile phone shop (perhaps the old owners/franchise owner lost the right to use the Nokia name?)

In any case it only exists in Auckland. For services anyone else has to drop the phone at a retail shop, they will send out and wait until it comes back. Retail shops do not flash phones.

Hence my surprise at this phone getting the update OTA. Perhaps the Nokia service centre can push the updates to specific handsets based on phone number and that's what they have done?

Let's go back and put Adam's comment in context with mine.

To be fair I have heard cases of people getting new Nokia devices instead of getting their repaired, which is a good thing, So Adam, while retail is not like Apple stores there are some cases (the Nokia in particular) where it seems they are getting faster at replacing the devices than shouting "water damage".

As for Amazon, yes, their support is above all.




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