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Forums › Windows Phone and Windows Mobile › ZuneSetupPkg.exe error 0x80070652 on Windows 8 desktop

eme



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Topic # 114318 15-Feb-2013 14:56 Send private message

Trying to use Zune to copy pictures from my Nokia Lumia 610. This fails with installation error 0x80070652 when running ZuneSetupPkg.exe.

Any help would be appreciated

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  Reply # 763116 15-Feb-2013 15:00 Send private message

Try using the "Windows Phone" app from the Windows Store instead. I dont think the desktop version works in Win8




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eme



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  Reply # 763121 15-Feb-2013 15:10 Send private message

Can I download this to my deskstop?

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  Reply # 763130 15-Feb-2013 15:25 Send private message

Not sure. I have not used it. But I think its just for Metro ...




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  Reply # 763192 15-Feb-2013 18:27 Send private message

Zune works fine on Windows 8. Try re-installing Zune




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eme



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  Reply # 763194 15-Feb-2013 18:30 Send private message

Billgates, Zune is the problem it wont install for me. See first post. 

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  Reply # 763213 15-Feb-2013 19:06 Send private message

Try this.

Step 1> open Task Manager (Ctrl+Alt+Delete). 2> You want processes tab. 3> find "Zune" or "Windows update client" ( it will be using ram but nothing is happing). Click it and click "End Task". Once it is ended go back to the Zune software and run it again.




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eme



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  Reply # 763227 15-Feb-2013 20:17 Send private message

Thanks billgates, neither Zune nor Windows Update manager are listed in the task manager. The error code does indicate that a conflicting process is running, but which one?

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  Reply # 763239 15-Feb-2013 21:16 Send private message

mind posting a screen shot in parts of the task manager.




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eme



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  Reply # 763247 15-Feb-2013 21:39 Send private message

I have the screen shots (3) in a word document now. But have some trouble getting it posted here copy/paste does seem to work.  

eme



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  Reply # 763258 15-Feb-2013 22:18 Send private message

here are the 3 pages of task manager

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  Reply # 763261 15-Feb-2013 22:23 Send private message

try downloading zune again, save it to disk - dont 'run' direct from the web. maybe a security issue in temp files, could be a corrupted download.

zune definately works on win8 - on several versions.




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eme



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  Reply # 763274 15-Feb-2013 22:28 Send private message

Thanks Regs, I am sure Zune works once its installed, problem is I can't get it to install (see first post).  I download then run SetupZunePkg.exe file from File Explorer.  

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  Reply # 763278 15-Feb-2013 22:55 Send private message

if you right-click the downloaded ZuneSetupPkg.exe and select properties, do you see a button on the properties window that says "unblock"? sometimes files are 'blocked' by default when pulled from the internet




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  Reply # 763279 15-Feb-2013 22:57 Send private message

also try this article and see if it helps: http://support.xbox.com/en-US/zune/software/installation-errors

is your computer up-to-date with windows updates?




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eme



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  Reply # 763325 16-Feb-2013 08:03 Send private message

Regs, there is no "unblock on the properties window of the . exe file. The Zune error article does not appear to apply to my error. Windows is uptodate with Windows 8 on automatic update and Zune just downloaded but will not install with error 0x80070652

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