Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



20 posts

Geek


Topic # 114534 22-Feb-2013 16:11 Send private message

Well after initially stumbling across the compass fault in my Lumia 800 back in May 2012, I have finally received an official acknowledgment earlier this month from Telecom and Nokia.

Nokia New Zealand and Telecom acknowledges the Lumia 800 compass is faulty.
Nokia New Zealand and Telecom NZ will NOT guarantee the Lumia 920 compass is free from the same defect affecting the 800.

So there you have it. Buyer beware I suppose. This actually sets an interesting precedent as it means Nokia and Telecom will openly sell you a Lumia 920, listing the compass as a feature, but will not guarantee that it will perform accurately. I guess the only argument Telecom could make is that it has a compass (it just points the wrong way).

If you're stuck with a Windows Phone with a faulty compass, unfortunately neither Nokia or Telecom can provide you with a device with a working compass - as they won't guarantee any of their compasses work.

So my advice to everyone who has a Windows Phone with a faulty compass - return it immediately for a full refund of your purchase price. If like me you received it free on contract, then unfortunately Telecom won't give you a refund or let you exchange it. Your best hope is that they allow you to cancel your contract, but this is extremely rare.

Create new topic
1553 posts

Uber Geek
+1 received by user: 97

Subscriber

  Reply # 767754 22-Feb-2013 16:14 Send private message

If you've bought it on a consumer contract then I'd expect you can have the whole deal cancelled and return the phone. They've sold you a product that is defective and they can not fix, end of story.

On a business contract you would face a more difficult argument.

1332 posts

Uber Geek
+1 received by user: 152
Inactive user


  Reply # 767757 22-Feb-2013 16:18 Send private message

Every WP thread I have read here has at least one post from you going on about the compass not working.

:/

It is not a big deal and if an accurate compass is important to you I would suggest buying a quality dedicated compass and hanging it around your neck.



20 posts

Geek


  Reply # 767771 22-Feb-2013 16:59 Send private message

1080p: Every WP thread I have read here has at least one post from you going on about the compass not working.

:/

It is not a big deal and if an accurate compass is important to you I would suggest buying a quality dedicated compass and hanging it around your neck.

It is a big deal for some things... like Augmented Reality applications which are predicted to be worth $300M this year alone and $2.5B pa by 2017. So as someone with a vested interest in this market, devices with a working compass are critical for me. And considering I have iOS and Android covered, not being able to offer Windows solutions to clients is very frustrating (even more so given I'm a Windows fan).

So I get your point, a compass in itself is not important, but for AR it's absolutely critical. See Google glass


2584 posts

Uber Geek
+1 received by user: 356

Trusted
Microsoft NZ

  Reply # 777705 10-Mar-2013 19:01 Send private message

Do you notice faulty compass on 920 or any WP8?



20 posts

Geek


  Reply # 777879 11-Mar-2013 11:13 Send private message

nathan: Do you notice faulty compass on 920 or any WP8?

No. The compass looks to be fine on the Nokia WP8 devices from the outside (haven't played with the API yet). As for other WP8 devices, HTC doesn't include a compass and I'm not sure about Samsung.

At the WP8 launch, Nokia said the compass was working. However after speaking to Telecom, they said the compass fault would not be guaranteed.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Got a good ol parking fine
Created by Lyderies, last reply by freitasm on 1-Nov-2014 23:06 (31 replies)
Pages... 2 3


Government Limos
Created by networkn, last reply by Bung on 31-Oct-2014 12:39 (94 replies)
Pages... 5 6 7


How good is your general Science Knowledge?
Created by Aredwood, last reply by Hobchild on 1-Nov-2014 23:24 (49 replies)
Pages... 2 3 4


Shutup and take my money (via NFC on my mobile phone)
Created by sxz, last reply by sonyxperiageek on 31-Oct-2014 22:34 (24 replies)
Pages... 2


OneDrive code giveaway - go!
Created by freitasm, last reply by PhantomNVD on 1-Nov-2014 10:31 (36 replies)
Pages... 2 3


Uber: a cheaper taxi ride?
Created by kingdragonfly, last reply by livisun on 31-Oct-2014 14:47 (34 replies)
Pages... 2 3


Sky will be 'upgrading software' of My Sky to connect to internet. What does that mean?
Created by Geektastic, last reply by TwoSeven on 1-Nov-2014 17:43 (30 replies)
Pages... 2


DDos Protection from ISP
Created by charsleysa, last reply by freitasm on 31-Oct-2014 12:11 (46 replies)
Pages... 2 3 4



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.