Internet Explorer crashed

Forums › Windows Phone and Windows Mobile › Internet Explorer crashed

sheba

8 posts

Wannabe Geek

Topic # 71639 14-Nov-2010 13:46
IE is not working on my week old Trophy. I was typing on a forum and mid post it froze, not responding to the keyboard input. I arrowed back to start, and now everytime I select Internet Explorer I get a black screen. Anyone know how I can get it working again? Wireless connection is still working fine, receiving, sending emails ok.

2550 posts

Uber Geek

Trusted

Reply # 404490 14-Nov-2010 14:56
If everything fails then last option is a hard reset. Microsoft\|Outlook\|Skydrive\|Windows Live Admin Center\|Skype\|Office Web Apps\|Office 365\| Windows Phone\|Windows 8\|Xbox\|Hyper-V\|Office2013\|Bing\|Security Essentials\|Server 2012

I iz your trusted friend
4984 posts

Uber Geek

Mod Emeritus

Trusted

Subscriber

Reply # 404507 14-Nov-2010 16:08
I read that as part of the WP7 app cert, the apps will need to be able to stay intact even after a hard reset. So that may be a silver lining to feel safe and go ahead with hard reset. Have you tried rebooting the phone by totally turning it off and back on? Internet is my backyard... «Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...» «Photo blog: I see...» Please read the Geekzone's FUG

193 posts

Master Geek

Reply # 404509 14-Nov-2010 16:22
Not sure if this would help... My HTC Trophy appears to freeze after about a week of usage... So I shut it down and restart it again, which helped... You could also have a chat with the support via Twitter (@WinPhoneSupport)

8 posts

Wannabe Geek

Reply # 404518 14-Nov-2010 16:48
Thanks for that. Yep, just discovered by looking up the guide about a hard reset, that I can turn the phone off, more than what I had been, so a restart fixed it. New to these things...

BDFL
43675 posts

Uber Geek

Administrator

Trusted

Geekzone

Subscriber

Reply # 404544 14-Nov-2010 18:10
The "Reset" and "hard reset" are different things. When you press the on/off button it puts the handset to sleep only - otherwise how would it receive calls, SMS, etc? When yo press a bit longer it will ask if you want to shutdown - this is when you want to completely turn off the device. The "hard reset" is a restore to factory settings, completely erasing everything on the device. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs