Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

5 posts

Wannabe Geek

Topic # 91290 10-Oct-2011 21:11 Send private message

Since my Samsung Focus has been updated to Mango I am unable to sync with my mail on Telecoms Exchange Server account. I can see online that the phone has made a connection with the server.

When I try to sync with my phone I get the message " requires that certain security policies be enforced before you can sync your information". I have set a password on my device as required during the account setting up.

I have talked with the Telecom Business help line only to be told that because my phone (Samsung Focus) is not a Telecom sourced phone the settings may be different so they can't help.

It is my understanding that all Windows 7 Phones are the same regardless of make. Is anyone using Telecom Business mail on a phone with Mango?

I have done a couple of factory resets as well as checking and rechecking the settings. I can connect to Microsoft 365 exchange server without a problem.

Create new topic
3263 posts

Uber Geek
+1 received by user: 119


  Reply # 531690 10-Oct-2011 21:31 Send private message

Is it exchange server 2003 by any chance?

edit - also what is the exact error code?

Do whatever you want to do man.


51244 posts

Uber Geek
+1 received by user: 5423


  Reply # 531694 10-Oct-2011 21:35 Send private message

The source of the handset shouldn't really be of any importance in this case.

As asked, is this an Exchange 2003 server?

5 posts

Wannabe Geek

  Reply # 531702 10-Oct-2011 22:04 Send private message

Sorry I have been so annoyed with this that I have deleted the account on my phone and now when I try to setup the account again I can't get my password to be recognised. (I have done this a number of times)
The version of Excahnge Server is Mailbox server Microsoft Exchange version:
Earlier I was receiving an error message 80072F0D but I have fixed this and not seen it again. I have not been getting an error code only the message about webmail requires that certain security policies be enforced before you can sync your information and to contact a support person or service provider. I have even tried to roll back my phone but this has failed. The backup is still on my disk so not sure why.

5 posts

Wannabe Geek

  Reply # 531704 10-Oct-2011 22:07 Send private message

Getting tired put in wrong server for password. Been at this for a week now.

3263 posts

Uber Geek
+1 received by user: 119


  Reply # 531707 10-Oct-2011 22:19 Send private message

It will be an exchange server security policy setting that will need to be looked into by the IT admin that manages that server. The fact that Office 365 syncs fine proves that there is nothing wrong with the phone's software itself. Mango has most likely added extra security measures in the email department or may be it's the way the business hub exchange server see's the device after mango has been loaded. The issue can be fixed but it's all from businesshub's end where they would need to look at their security policy settings.

80072F0D is a server security certficate error. I have been running Samsung focus running mango on XT with my work Exchange 2010 emails being pushed without any issues.

Do whatever you want to do man.


5 posts

Wannabe Geek

  Reply # 531766 11-Oct-2011 07:56 Send private message

Thank you very much for confirming what I thought. Now I need to convince Telecom that the problem is at their end. I don't hold out much hope.
Would it be out of place for me to ask if I could send you my deatils and you tried to setup an email sync on your Focus for my account? I don't know anyone else with a Windows 7 Phone running Mango that I can try.

5 posts

Wannabe Geek

  Reply # 532488 12-Oct-2011 19:19 Send private message

Businesshub help line was to look into this and get back to me within a half hour, that was on Friday and still no response. Have decided to go for the standard option of syncing outlook with windows live then to my phone. Not the reason for signing up with telecom business mail with Exchange server but life is never as simple as we would like. Still really like my Focus and getting used to Win Phone 7.5. Glad I found geekzone.

Create new topic

Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Trending now »

Hot discussions in our forums right now:

Why does Lightbox have a suicide wish?
Created by dafman, last reply by Wade on 4-Mar-2015 21:45 (109 replies)
Pages... 6 7 8

Galaxy s6 announcement and owners thread
Created by Shoes2468, last reply by jeffnz on 5-Mar-2015 18:33 (102 replies)
Pages... 5 6 7

Considering Snap - do you rate them?
Created by gsmithnz, last reply by deadlyllama on 5-Mar-2015 22:15 (38 replies)
Pages... 2 3

Whats your USB charging solution?
Created by macuser, last reply by Journeyman on 4-Mar-2015 17:52 (37 replies)
Pages... 2 3

Privacy concerns on returning faulty microSDXC
Created by dpw, last reply by andrewbnz on 3-Mar-2015 22:41 (34 replies)
Pages... 2 3

In New Zealand: external tuner which can get EPG?
Created by kingdragonfly, last reply by freitasm on 5-Mar-2015 18:51 (16 replies)
Pages... 2

HTC One M9 (2015) Announcement and Discussion
Created by Dingbatt, last reply by Dingbatt on 3-Mar-2015 22:25 (48 replies)
Pages... 2 3 4

Tracking broadband usage on unlimited plans...
Created by andrew027, last reply by Talkiet on 2-Mar-2015 15:10 (15 replies)

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.