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  Reply # 604927 4-Apr-2012 09:47 Send private message

sidders80: Hi There

I hope someone can help me. I bought a lumia 800 yesterday. When I had it connected to my wifi yesterday the internet was working fine and the websites were loading ok. this morning when I am not connected to it but connected to 3G some websites refuse to load. but apps like people, FB, etc are working. Its a telecom version i am using on Vodafone.

Any help would be appreciated.



What happens if you put the phone into airplane mode and then out of airplane mode or reboot, does the Internet start working

which carrier?    

367 posts

Ultimate Geek
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  Reply # 604928 4-Apr-2012 09:52 Send private message

nathan:
sidders80: Hi There

I hope someone can help me. I bought a lumia 800 yesterday. When I had it connected to my wifi yesterday the internet was working fine and the websites were loading ok. this morning when I am not connected to it but connected to 3G some websites refuse to load. but apps like people, FB, etc are working. Its a telecom version i am using on Vodafone.

Any help would be appreciated.



What happens if you put the phone into airplane mode and then out of airplane mode or reboot, does the Internet start working

which carrier?    


Done the reboot but still no good. its on vodafone.




Sid

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  Reply # 604930 4-Apr-2012 09:55 Send private message

sidders80:
nathan:
sidders80: Hi There

I hope someone can help me. I bought a lumia 800 yesterday. When I had it connected to my wifi yesterday the internet was working fine and the websites were loading ok. this morning when I am not connected to it but connected to 3G some websites refuse to load. but apps like people, FB, etc are working. Its a telecom version i am using on Vodafone.

Any help would be appreciated.



What happens if you put the phone into airplane mode and then out of airplane mode or reboot, does the Internet start working

which carrier?    


Done the reboot but still no good. its on vodafone.


If you've got signal strength but no data connectivity I'd be ringing VF Support


I notice that reasonably often with my VF data stick their DNS servers (iHUG's?) stop responding 


Your symptoms sound similar, you have connectivity but can't connect to new sites as the phone doesn't know their IP addresses   

367 posts

Ultimate Geek
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  Reply # 604931 4-Apr-2012 09:57 Send private message

nathan:
sidders80:
nathan:
sidders80: Hi There

I hope someone can help me. I bought a lumia 800 yesterday. When I had it connected to my wifi yesterday the internet was working fine and the websites were loading ok. this morning when I am not connected to it but connected to 3G some websites refuse to load. but apps like people, FB, etc are working. Its a telecom version i am using on Vodafone.

Any help would be appreciated.


ok will give that a go. Thanks Mate.


What happens if you put the phone into airplane mode and then out of airplane mode or reboot, does the Internet start working

which carrier?    


Done the reboot but still no good. its on vodafone.


If you've got signal strength but no data connectivity I'd be ringing VF Support


I notice that reasonably often with my VF data stick their DNS servers (iHUG's?) stop responding 


Your symptoms sound similar, you have connectivity but can't connect to new sites as the phone doesn't know their IP addresses   




Sid

367 posts

Ultimate Geek
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  Reply # 604932 4-Apr-2012 09:58 Send private message

thanks nathan.




Sid



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  Reply # 604938 4-Apr-2012 10:15 Send private message

sidders80: Hi There

I hope someone can help me. I bought a lumia 800 yesterday. When I had it connected to my wifi yesterday the internet was working fine and the websites were loading ok. this morning when I am not connected to it but connected to 3G some websites refuse to load. but apps like people, FB, etc are working. Its a telecom version i am using on Vodafone.

Any help would be appreciated.


Where are you located? Vodafone and Telecom use different 3G bands in some places and if you are in a Vodafone 900 MHz area then your Nokia Lumia Telecom won't connect by default.

 




367 posts

Ultimate Geek
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  Reply # 604941 4-Apr-2012 10:17 Send private message

freitasm:
sidders80: Hi There

I hope someone can help me. I bought a lumia 800 yesterday. When I had it connected to my wifi yesterday the internet was working fine and the websites were loading ok. this morning when I am not connected to it but connected to 3G some websites refuse to load. but apps like people, FB, etc are working. Its a telecom version i am using on Vodafone.

Any help would be appreciated.


Where are you located? Vodafone and Telecom use different 3G bands in some places and if you are in a Vodafone 900 MHz area then your Nokia Lumia Telecom won't connect by default.

 


I am in Auckland CBD so i am hoping it should do the trick.




Sid

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  Reply # 604942 4-Apr-2012 10:18 Send private message

sidders80:
freitasm:
sidders80: Hi There

I hope someone can help me. I bought a lumia 800 yesterday. When I had it connected to my wifi yesterday the internet was working fine and the websites were loading ok. this morning when I am not connected to it but connected to 3G some websites refuse to load. but apps like people, FB, etc are working. Its a telecom version i am using on Vodafone.

Any help would be appreciated.


Where are you located? Vodafone and Telecom use different 3G bands in some places and if you are in a Vodafone 900 MHz area then your Nokia Lumia Telecom won't connect by default.

 


I am in Auckland CBD so i am hoping it should do the trick.



so you're on Vodafone but have an XT Lumia 800 handset?


it shouldn't actually matter both should be using 2100 in urban



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  Reply # 604945 4-Apr-2012 10:23 Send private message

Vodafone in AKL CBD should give you some 3G service. Having said that, 2100 MHz is not the greatest band for 3G, mainly indoors problems, and I know some Vodafone coverage in the CBD is lacking...




367 posts

Ultimate Geek
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  Reply # 604954 4-Apr-2012 10:27 Send private message

I guess then the phone is going back to bond and bond. The reason for XT version was wife's liking for blue colour. however it seems like its a no go. may try the voda version which is a black only. else something else.




Sid

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  Reply # 604957 4-Apr-2012 10:31 Send private message

sidders80: I guess then the phone is going back to bond and bond. The reason for XT version was wife's liking for blue colour. however it seems like its a no go. may try the voda version which is a black only. else something else.



stink, they should've told you the 800 is for Vodafone/2degrees or XT but not both 


all 4 colours are available (white, black, blue, pink) on both 850/2100 and 900/2100 but unfortunately not in NZ


I went for White 800 myself and just waiting for it to arrive from Aussie      

88 posts

Master Geek


  Reply # 605034 4-Apr-2012 13:00

sidders80: I guess then the phone is going back to bond and bond. The reason for XT version was wife's liking for blue colour. however it seems like its a no go. may try the voda version which is a black only. else something else.

Yep, if they knew you were a Vodafone customer and they sold you a XT lumia, then it should go back as it is unlikely have the phone coverage you need.
 

367 posts

Ultimate Geek
+1 received by user: 34


  Reply # 605039 4-Apr-2012 13:05 Send private message

lestag:
sidders80: I guess then the phone is going back to bond and bond. The reason for XT version was wife's liking for blue colour. however it seems like its a no go. may try the voda version which is a black only. else something else.

Yep, if they knew you were a Vodafone customer and they sold you a XT lumia, then it should go back as it is unlikely have the phone coverage you need.
 


They knew about it that i am on vodafone. The sales rep was sure it would be fine but obviously it hasnt so they cant refuse to take it back. 




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  Reply # 605047 4-Apr-2012 13:14 Send private message

I'm sorry to say, but it is hard to find a harder item type to return than a mobile phone. Once it's opened pretty much no retailer take it back.




367 posts

Ultimate Geek
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  Reply # 605054 4-Apr-2012 13:22 Send private message

freitasm: I'm sorry to say, but it is hard to find a harder item type to return than a mobile phone. Once it's opened pretty much no retailer take it back.


I am going to try my luck this afternoon lets see how i go. 




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