Acer support is provided from Manila in Phillpines, spent hours initially trying to get status updates on my tablet which now I am without as HN does not provide loaners.
The whole motive of buying from HN was to get good quality service despite the extra $$$ but to date their service has been disappointing, the warranty is taking forever and there have been no offer of a replacement. Wrote numerous emails to the managers there but no one ever got back, instead was told the unit was with Acer now.
In the third week now, I am told Acer has sent the tablet to Sony to get the parts replaced. Then today I am told the parts are still "in transit" to reach Sony.
For those out there thinking of going to HN for any Acer product please think long and hard. I have been through an ordeal with no support at all from HN or Acer.
I am considering taking this matter up in the legal context of failing to deliver now after I've run out of options.