I have been a MA customer since they were GP Store Bricks and Mortar store in Mt Eden, and in fact before that when they were in Symonds St. I have over the years spent literally tens of thousands of dollars with them and accumulated a considerable number of points.
My issue has long stemmed from the fact they keep promising decent rewards you can spend you points on but in reality since I am older than 12, I don't have any use for posters, caps and t-shirts. I have written to them on multiple occasions and found them initally to promise to do better, and then as time as gone on, minimized the value of the points and carped on about how they aren't supposed to be used as currency. I know I can vote with my feet, but at the end of the day I have about 30,000 points which at one point was valued at a few hundred dollars.
I just want them to send me some vouchers to shut me up, or send me a couple of new release games or something, but they won't budge. They are a privately owned company, so I am not sure what else I can do.
Anyone else had issues with them?