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Topic # 95114 28-Dec-2011 08:55 Send private message

Hi, our kids have a Xbox360 and we got them a Kinect for Xmas, this machine we purchased 3yrs ago (Arcade model) so reasonably recent.

I had heard of hardware issues in older machines with the red ring of death, but understood our generation of hardware was better in this regard and until this xmas day this had been the case with no issues at all.

Come Xmas day, kids plug Kinect in (using supplied separate power supply and USB Y adapter and rear USB port) two hours later playing the supplied adventure game, red ring of death, Q3 indication which I understand is general hardware failure.

Quick search on the internet and find the following link.

http://www.guardian.co.uk/technology/gamesblog/2011/jan/06/xbox-kinect-red-ring-failure

Anyone else experienced the same, our current situation is that we are up for a $135 service fee.

Cheers
Cyril

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  Reply # 562062 28-Dec-2011 09:04 Send private message

I plugged a new kinect unit it when it first came out to my old Xbox 360 and it's been going fine without any issues. Perhaps your old arcade model xbox 360 was prone to RRoD but it just needed the CPU to get even more hot/use more juice which prob happened when the kinect was plugged in.

RRoD is still covered for 3 years. Give them a call on their 0508 number and they should service it for free.






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  Reply # 562065 28-Dec-2011 09:08 Send private message

Hi Bill, your prognosis is similar to what I suspected, had a phone call with MS, to be honest a most unpleasant experience, basically they are saying (based on serial no's) its a few days over 3yrs as we got it as a xmas present so its $135.

Cheers
Cyril

k14

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  Reply # 562072 28-Dec-2011 09:21 Send private message

cyril7: Hi Bill, your prognosis is similar to what I suspected, had a phone call with MS, to be honest a most unpleasant experience, basically they are saying (based on serial no's) its a few days over 3yrs as we got it as a xmas present so its $135.

Cheers
Cyril

Go into warehouse and get a new Xbox 360S for $174. Read this thread http://www.geekzone.co.nz/forums.asp?forumid=48&topicid=95028

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  Reply # 562094 28-Dec-2011 10:19 Send private message

To confirm your warranty date, you can go to myservice.xbox.com and register your product.

Regardless, MS should still be repairing your console for free or at the very least inspecting it for free to cofirm what caused the fault. But you will only have to read my blog to see how willing MS are to help their customers.

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  Reply # 562343 29-Dec-2011 07:53 Send private message

definitely call Microsoft :)




gz ftw

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  Reply # 562354 29-Dec-2011 08:35 Send private message

Oh no, I ordered a Kinect in the Boxing Day sales and its turning up today, will be plugging it into a 3-4 year old 20GB XBox360, will see how mine goes.



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  Reply # 562358 29-Dec-2011 08:39 Send private message

Just an update, have been on the phone to MS yet again and can confirm its out of warranty bya few months, as I recall we purchased in 3-4months ahead of xmas on a sale (as you do). So its $135 to have it looked at.

K14 where did you see $174 units at the Warehouse, went there yesterday in rotovagas $329 is the price for a console only 4Gig unit, staff have no record of them below that in past few weeks.

I had based on $174 decided to just get a new one, but not at $329.

Cyril

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  Reply # 562370 29-Dec-2011 09:11 Send private message

Maybe he was meaning $135 + $174 although that still is not $329??!!

However personally I would go the $329. If you spend the $135 you will get a replacement unit which will have had RROD and been repaired. There is no guarantee that it will not suffer the same fate again.
The new units have a completely different setup and do not seem to suffer the same issue. Maybe you could even return the kinect and get a the kinect bundle?







Media centre PC - Case Silverstone LC16M with 2 X 80mm AcoustiFan DustPROOF, MOBO Gigabyte MA785GT-UD3H, CPU AMD X2 240 under volted, RAM 4 Gig DDR3 1033, HDD 120Gig System/512Gig data, Tuners 2 X Hauppauge HVR-3000, 1 X HVR-2200, Video Palit GT 220, Sound Realtek 886A HD (onboard), Optical LiteOn DH-401S Blue-ray using TotalMedia Theatre Power Corsair VX Series, 450W ATX PSU OS Windows 7 x64

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  Reply # 562373 29-Dec-2011 09:29 Send private message

cyril7: Just an update, have been on the phone to MS yet again and can confirm its out of warranty bya few months, as I recall we purchased in 3-4months ahead of xmas on a sale (as you do). So its $135 to have it looked at.

K14 where did you see $174 units at the Warehouse, went there yesterday in rotovagas $329 is the price for a console only 4Gig unit, staff have no record of them below that in past few weeks.

I had based on $174 decided to just get a new one, but not at $329.

Cyril

Did you read the thread I linked to? Bond and Bond had xbox's for $174 in boxind day sale, warehouse will price match that number. Too late now though cause deal ended yesterday.



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  Reply # 562377 29-Dec-2011 09:46 Send private message

Sorry didnt get to the thread, on dodgy voda broadband at bach. oh well, looks like we will be getting this old one repaired or ponder the extra for a new unit, the kids have been hassling for disc space so if you add that into the mix the $300odd for a new machine probably makes sense.

Cyril

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  Reply # 562378 29-Dec-2011 09:50 Send private message

cyril7: Sorry didnt get to the thread, on dodgy voda broadband at bach. oh well, looks like we will be getting this old one repaired.

Cyril

I'd just spout the consumer guarantees act. Surely a reasonable time for an xbox to work is longer than 3 years? Or has a precedent been set by small claims court already?

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