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Topic # 100507 12-Apr-2012 15:37 Send private message

I'm asking this question here instead of through the XNet help desk since it is not really a fault or an issue (yet) and and feedback might be of interest to others.  I trust sooner or later one of the XNet staff will reply.

The XNet network status page says there was a broadband outage this afternoon before 3:00 in Wellington and the South Island.  At about 3:25 this afternoon I had an outage/glitch in Auckland.  Is it related?  Just started up my PC, checked e-mail, and then everything went down.  The modem did not loose sync and it said the connection is there (or I was too late to see it), but no internet or VFX.  It came right by itself within a couple of minutes, but I did briefly unplug the phone line and plugged it in again, not long enough to force a resync though.  (Must be Westpack...)




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  Reply # 608317 12-Apr-2012 15:40 Send private message

It is related Neil , being worked on at present




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  Reply # 608323 12-Apr-2012 15:51 Send private message

Hmm, my wife at 10am said the connection was flaky - up one minute, down the next. Got her to eventually log into the router and told me the sync was saying 13mbs, then suddenly it would say 0, then a few minutes later it would go back to 13mbs. Got her to reboot the router a few times but it still would do the same thing.

Never rang support because I'm at work and couldn't easily do any troubleshooting when not physically at the router itself, but maybe these problems are related too?

By the way, situated on the North Shore. Just thought I'd share the experience since location is not WLG or South Island.

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  Reply # 608330 12-Apr-2012 15:59 Send private message

minigopher17: Hmm, my wife at 10am said the connection was flaky - up one minute, down the next. Got her to eventually log into the router and told me the sync was saying 13mbs, then suddenly it would say 0, then a few minutes later it would go back to 13mbs. Got her to reboot the router a few times but it still would do the same thing.

Never rang support because I'm at work and couldn't easily do any troubleshooting when not physically at the router itself, but maybe these problems are related too?

By the way, situated on the North Shore. Just thought I'd share the experience since location is not WLG or South Island.


This is not the issue, you should log a fault and get the team to look at it, this issue started occurring when a contractor has plugged in a Fibre and caused a Broadcast storm




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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  Reply # 608332 12-Apr-2012 16:02 Send private message

maverick:
minigopher17: Hmm, my wife at 10am said the connection was flaky - up one minute, down the next. Got her to eventually log into the router and told me the sync was saying 13mbs, then suddenly it would say 0, then a few minutes later it would go back to 13mbs. Got her to reboot the router a few times but it still would do the same thing.

Never rang support because I'm at work and couldn't easily do any troubleshooting when not physically at the router itself, but maybe these problems are related too?

By the way, situated on the North Shore. Just thought I'd share the experience since location is not WLG or South Island.


This is not the issue, you should log a fault and get the team to look at it, this issue started occurring when a contractor has plugged in a Fibre and caused a Broadcast storm


Uh STP? 





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  Reply # 608337 12-Apr-2012 16:35 Send private message

maverick:

This is not the issue, you should log a fault and get the team to look at it, this issue started occurring when a contractor has plugged in a Fibre and caused a Broadcast storm


Ok, will check when I get home from work, and if it's still an issue, I'll be in touch.

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