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Topic # 101648 5-May-2012 11:11 Send private message

I've tried a few times over a few years to get this issue resolved, but without success.  Now I want to find out if it is only me or if others have the same issue, and I also know the issue will get some attention through their staff on this forum.

When we signed up with XNet for a couple of years we got no spam until a TradeMe seller started mass spamming me (and I reported him to his ISP so his web site was closed).  Since then I got occasional spams so I turned on the XNet spam filter.  It went fine for years, but then some legitimate e-mails from overseas suppliers went to my junk mail box.  I just log into webmail once a week to get those and it was no big deal.  Eventually I decided to turn off the spam filter, but the option was no longer available, so I sent a help desk e-mail.

A few weeks later I realised the spam filter is still active and eventually when I could be bothered I sent another help desk e-mail referring to the first one and asking for confirmation the filter was disabled.  I was told it was disabled, but the system will continue to apply filters it has learned until and I just need to continue moving e-mails from the junk folder to the inbox until the filters are unlearned, but no new filters will be applied.  It sounded suspicious, but might be so.

I'm guessing it is now a year later and suddenly there are lots more filters applied to my account.  E-mails from the AA, (for some time) from Sky, even some e-mails from our local church end up in the junk folder.

Am I the only one, or anyone else notice this issue?  Anyone from XNet want to comment?  This is the only issue I have with the services, and I could manage it before, but now it is annoying as the e-mail from our church was a duty roster which I found 3 days late in the junk folder, would not have known about it if they did not post a comment on Facebook and my wife told me about it.  Thanks in advance.




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27 posts

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  Reply # 620545 6-May-2012 16:56 Send private message

I have had the same problem - mail that is from legitimate senders being directed to the xnet spam folders. I phoned the help desk and was told to keep moving non-spam into my normal mailbox, within webmail and it would learn that it is not spam.  I have been doing that for several years and still have the same non-spam mail going into the spam folder.
It is a bit of a pain to have to remember to open xnet mail using webmail every day to check the spam folder. I have missed several messages by forgetting to check.  It would be good if the spam filter could be turned of if a user wished.



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  Reply # 620614 6-May-2012 18:45 Send private message

The thing is the spam filter can be turned off and on my account was done more than 2 years ago but it is now flagging additional addresses to my junk folder. Was also told about moving them, but it has never helped. I'm still getting the monthly AA and Sky newsletters, and weekly Parts Expresses flyer in my junk folder despite religiously moving them to the inbox. I'm also told there is no way to download the junk folder via POP.




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  Reply # 620622 6-May-2012 18:56 Send private message

Niel, why don't you stop using your ISP's email service, and move to Gmail like many others have done?

With Gmail, you have full control over what is/is not Spam, and it doesn't need to be told twice if the classification was wrong.  I have used many different spam filters over the years, and Gmail leaves all of them for dead.

Gmail can also be setup to poll your old email account for mail, and redirect it, with a tag if you wish.  This lets you see who is still using your old address, so you can gradually wean everybody off it.  I have been using Gmail for 6 years now, and see no reason to use anything else.  Best of all, it's free!

Just a thought...





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  Reply # 620634 6-May-2012 19:30 Send private message

Niel: I've tried a few times over a few years to get this issue resolved, but without success.  Now I want to find out if it is only me or if others have the same issue, and I also know the issue will get some attention through their staff on this forum.

When we signed up with XNet for a couple of years we got no spam until a TradeMe seller started mass spamming me (and I reported him to his ISP so his web site was closed).  Since then I got occasional spams so I turned on the XNet spam filter.  It went fine for years, but then some legitimate e-mails from overseas suppliers went to my junk mail box.  I just log into webmail once a week to get those and it was no big deal.  Eventually I decided to turn off the spam filter, but the option was no longer available, so I sent a help desk e-mail.

A few weeks later I realised the spam filter is still active and eventually when I could be bothered I sent another help desk e-mail referring to the first one and asking for confirmation the filter was disabled.  I was told it was disabled, but the system will continue to apply filters it has learned until and I just need to continue moving e-mails from the junk folder to the inbox until the filters are unlearned, but no new filters will be applied.  It sounded suspicious, but might be so.

I'm guessing it is now a year later and suddenly there are lots more filters applied to my account.  E-mails from the AA, (for some time) from Sky, even some e-mails from our local church end up in the junk folder.

Am I the only one, or anyone else notice this issue?  Anyone from XNet want to comment?  This is the only issue I have with the services, and I could manage it before, but now it is annoying as the e-mail from our church was a duty roster which I found 3 days late in the junk folder, would not have known about it if they did not post a comment on Facebook and my wife told me about it.  Thanks in advance.


At least your ISP gives you a choice, us poor people at vodafone have a spam filter which to be honest is very good, hardly ever get any spam.......but we have no way to actually see what the spam is and flag one that arn't actually spam and get them back.

Anything vodafone calls spam just vanishes in to thin air......



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  Reply # 620708 6-May-2012 22:22 Send private message

grant_k: Niel, why don't you stop using your ISP's email service, and move to Gmail like many others have done?

Because I have used XNet for 5 years and I do not like Google's (lack of) privacy.  I can't care less for targeted advertising based on e-mail word searches.  I'm also stubborn, if the feature is turned off then it should not do anything so needs to be fixed.




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  Reply # 620711 6-May-2012 22:42 Send private message

Niel:
grant_k: Niel, why don't you stop using your ISP's email service, and move to Gmail like many others have done?

Because I have used XNet for 5 years and I do not like Google's (lack of) privacy.  I can't care less for targeted advertising based on e-mail word searches.

That's a fair comment if you use Google's Web Mail interface.  But I never do.  If you configure Thunderbird to get your email via IMAP, you never need to use the webmail interface.

I agree that Xnet should fix your problem though, it really isn't good enough.





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WorldxChange

  Reply # 621166 7-May-2012 18:34 Send private message

Please PM me your email address (anyone who's having problems) and I'll chat to our Operations team regarding this issue. 








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