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284 posts

Ultimate Geek
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Topic # 103088 30-May-2012 09:40 Send private message

anyone having problem dialling some 0800 numbers? i originally thought it was restricted to 7 digit numbers but now its happening on a 6 digit number?

i get a kiwi accent saying...

We’re sorry your call cannot be completed at this time. Please hang-up and try your call again later, thank-you.





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Uber Geek
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Biddle Corp
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  Reply # 632450 30-May-2012 09:52 Send private message

All 0800 numbers are 6 digits - there are no 7 digit numbers.




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WorldxChange

  Reply # 632457 30-May-2012 10:11 Send private message

Should be no issue, as Steve points out there are no 7 digit free phone numbers , all 0800 / 0508 are 0800+6,
Log a fault with the help desk and they will check it out




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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  Reply # 632460 30-May-2012 10:16 Send private message

Some companies tack an extra number or two on the end particularly when making a word. For example, 0800 GEEKZONE would be 0800 433596, the extra 63 for NE is irrelevant.

Number is just an example and probably won't connect you to MF :)



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  Reply # 632501 30-May-2012 11:11 Send private message

maverick: Should be no issue, as Steve points out there are no 7 digit free phone numbers , all 0800 / 0508 are 0800+6,
Log a fault with the help desk and they will check it out


will do - thx

BDFL
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  Reply # 632502 30-May-2012 11:11 Send private message

Damn, the secret number is out...




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  Reply # 632504 30-May-2012 11:12 Send private message

freitasm: Damn, the secret number is out...


I thought it was 0900 433596 calls cost $9.95 per min




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  Reply # 632506 30-May-2012 11:13 Send private message

freitasm: Damn, the secret number is out...

I'm sorry! Please don't ban me!

:P



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Ultimate Geek
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  Reply # 632563 30-May-2012 12:47 Send private message

apparently "Far end doesn't like the g726 codec, remove this from your codec list and should be ok"

im using a cisco uc320w and dont see anywhere to disable g726. currently using g711a as the preferred codec on each sip trunk.

does anyone else know how to disable g726?

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  Reply # 632620 30-May-2012 14:03 Send private message

Welcome to the wonderful world of SIP interconnects..

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Master Geek

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  Reply # 632630 30-May-2012 14:27 Send private message

Hello dimsim,

Looking a bit more into the invite I can see your "ptime" is set as "30", you will need to update to the latest firmware to be able to change this to "20". Once changed this should correct the problem.




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz





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Ultimate Geek
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  Reply # 632820 30-May-2012 19:11 Send private message

Griven: Hello dimsim,

Looking a bit more into the invite I can see your "ptime" is set as "30", you will need to update to the latest firmware to be able to change this to "20". Once changed this should correct the problem.


am running latest 2.2.2 version, there is no ptime setting anywhere to be changed.

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WorldxChange

  Reply # 632822 30-May-2012 19:17 Send private message

There will be, there is a setting for ptime in the uc320, will get the info for you tomorrow... The packetisation if using 30ms will cause an issue with one of the carriers hosting the 0800 numbers you will be dialing




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Master Geek
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  Reply # 632927 30-May-2012 21:37 Send private message

I think this might be it:

http://www.cisco.com/en/US/docs/voice_ip_comm/unified_communications/csbuc300/html/uc320w_ag_78-19371en.htm

Under "SIP/BRI Trunks" - "Systemwide SIP Parameters" you should have "Packetization Size in milliseconds".

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WorldxChange

  Reply # 633026 31-May-2012 06:25 Send private message

Goto Config SIP/BRI trunks system wide SIP parameters and change it from 30 to 20ms





Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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