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51 posts

Master Geek


Topic # 104918 22-Jun-2012 21:13 Send private message

I recently ported my number from Snap POTS to VFX.

I thought it was all working ok, but over the last few days, I've had a few friends and family members complaining that they can't call me. They are getting a "This number has been disconnected" type message. All of the people who can't call me are Telecom customers.

I can receive some incoming calls; calling into my VFX number from my Vodafone mobile works fine. I suspect that either Telecom or WXC are doing something wrong.

I've called WXC and asked them to check it out. They have said that I will need to wait till monday to get someone that can help me. I want it fixed ASAP. 

I've blown all my WAF on this now. Wife is pissed that her mother/plunket/etc can't ring us.

Any comments or suggestions other than wait till monday?



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  Reply # 644918 22-Jun-2012 21:16 Send private message

Sounds like the porting didn't fully go through. Not much you can do apart from feel good that you are moving to a technology that you will have to at some point if you want UFB.





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  Reply # 644921 22-Jun-2012 21:25 Send private message

Sounds like Telecom have porting tables that haven't correctly updated in their NEAX's. It's not an uncommon occurance and I've come across it a few times. I'm guessing that the numbers attempting to call you are in the same LICA as your number?

Unfortunately a fix isn't going to happen ASAP if that is the case, it will require WxC to log a fault with Telecom who will have to investigate and resolve it. It's something that's tpyically a couple of working days.





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Master Geek


  Reply # 645099 23-Jun-2012 13:48 Send private message

Thanks for the replies.


sbiddle: Sounds like Telecom have porting tables that haven't correctly updated in their NEAX's. It's not an uncommon occurance and I've come across it a few times.


Good to know it's not just me then.


I'm guessing that the numbers attempting to call you are in the same LICA as your number?


No. I'm in West Auckland. Mother-in-law is in Christchurch and she can't call us.


Unfortunately a fix isn't going to happen ASAP if that is the case, it will require WxC to log a fault with Telecom who will have to investigate and resolve it. It's something that's tpyically a couple of working days.


I'll be calling them first thing Monday morning to reiterate my pain. I'm paying for a service that only half works so it's emotional as well as technical.


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  Reply # 645101 23-Jun-2012 13:58 Send private message

stroke64: Any comments or suggestions other than wait till monday?

WxC could set up a second number for you to receive incoming calls, although I don't know if they will do that during the weekend.  We did this as a transitionary arrangement while the porting went through.





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WorldxChange

  Reply # 645114 23-Jun-2012 14:28 Send private message

Sorry just picked this up, what will have happen is as Steve has said when porting occurs each carrier updates their switch data to add a HOC code (Hand off Code) this is prefix on the number to point towards the gaining carrier, what can happen is that it is not applied correctly or is wrong and in this case it appears Telecom have had an issue as the number is dial-able from other carriers. The only problem with getting this fixed is that the porting for fixed line services is only during business hours so unfortunately as the problem is with Telecoms porting of the number we can not get this resolved until Monday morning...




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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Master Geek


  Reply # 645140 23-Jun-2012 15:42 Send private message

grant_k: WxC could set up a second number for you to receive incoming calls, although I don't know if they will do that during the weekend.  We did this as a transitionary arrangement while the porting went through.


Thanks for the suggestion. I've got a 2Talk 09 number and also my work DDI which I can forward to my home number. For me it's more about solving the problem.




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Master Geek


  Reply # 645141 23-Jun-2012 15:43 Send private message

maverick: Sorry just picked this up...


Thanks maverick. I'll sit tight.

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  Reply # 645347 24-Jun-2012 09:47 Send private message

appreciate that Jonathan I know the delay can be frustrating especially when you not sure how this is supposed to work, porting is generally pretty good but the odd one does occur with problems and its almost always wrong switch data.....




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Master Geek


  Reply # 646390 26-Jun-2012 14:15 Send private message

This is all resolved now.

It had been fixed yesterday but no-one had called me to let me know. I called and after a bit of phone tag I managed to get someone who confirmed that the porting issue had been resolved.

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  Reply # 646396 26-Jun-2012 14:34 Send private message

Conspiracy by Telecom to not lose customers to VOIP?





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  Reply # 646439 26-Jun-2012 15:30 Send private message

Zeon: Conspiracy by Telecom to not lose customers to VOIP?


More likely buggy software or general incompetence

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  Reply # 646443 26-Jun-2012 15:34 Send private message

I'm not surprised, there are multiple parties involved and communicating what is/was done can often be neglected.




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  Reply # 646532 26-Jun-2012 17:58 Send private message

Thanks for the upadte Jonathan




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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