Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



10 posts

Wannabe Geek


Topic # 110553 11-Oct-2012 13:31

Hi

I need to set up another line on 3cx (lincensed, not free version). I have 3 lines already and they are working fine (both internal and external)  but the 4th line that I am trying to set up now can make phone call to internal phones and outside landlines, cell phones,  but can't receive a call from outside . it can receive a call from internal phone though. 

Situation here is there are 4 open VFX lines and each one dedicated to 4x cisco 303 telephone. 


1. xx-xxxx-1471 (ext 471)
2. xx-xxxx-1472 (ext 472)
3. xx-xxxx-1475 (ext 475)
4. xx-xxxx-1470 (ext 470)


- Firewall is set to port forward to 3cx, opened necessary ports.
- 3CX is also configure and I can see all 4 lines are registered as well as extensions.
- VOIP Cisco 303 are also configured all same.

I have a problem with #4 line and made it same with #2 except extension and registration details of VFX.

I  initially contacted 3cx support team, and they said there are no incoming call so must be blocked by the provider. So I called wxc support team but they can't do nothing except checking the line is registered or not. I am stuck now.
Thing I don't understand is that  from 3cx I can see the line is registered and can receive a call internally for #4 line.
so Firewall or the provider is blocking a call, but another 3 phones are fine. 

Can someone have any ideas? 

YasuYasu


 



 
 

Create new topic
318 posts

Ultimate Geek
+1 received by user: 2

Trusted
WorldxChange

  Reply # 699694 11-Oct-2012 14:19 Send private message

Hi Yasu, 

Looks like there may be something happening incorrectly on your registration attempts. 

Have a read through the following page and confirm your time between registration attempts is set to 300.   

http://help.xnet.co.nz/questions/121/3CX+v10.0+Setup+instructions

Hopefully this helps. 

Thanks 
Cameron 









10 posts

Wannabe Geek


  Reply # 699700 11-Oct-2012 14:31

Hi Cameron,

Thanks. I have checked and confirmed that settings for 3cx is correct. but it still can't receive any calls. still I have heard a message "the number you have called is not currently active or is invalid..."

Is there any ideas?

YasuYasu

172 posts

Master Geek

Trusted

  Reply # 699703 11-Oct-2012 14:36 Send private message

Hi Yasu,

Can you PM me the number that's having the issues thanks.




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz



3558 posts

Uber Geek
+1 received by user: 60

Trusted
WorldxChange

  Reply # 699704 11-Oct-2012 14:37 Send private message

The team will take a look, most likely the number is not getting through your router , if you make a call out can you make a call in immediately after hanging up ?




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



10 posts

Wannabe Geek


  Reply # 699706 11-Oct-2012 14:42

hi Nicholas,

Thanks. what does PM mean?

YasuYasu

318 posts

Ultimate Geek
+1 received by user: 2

Trusted
WorldxChange

  Reply # 699709 11-Oct-2012 14:45 Send private message

a PM is a private message,  don't worry about doing this though - I have passed on your details to the Operations team who are currently investigating. 









10 posts

Wannabe Geek


  Reply # 699710 11-Oct-2012 14:46

Hi Marverick,

No, I can make a call immediately after hang up. I had about 2 sec delay though.

YasuYasu



10 posts

Wannabe Geek


  Reply # 699713 11-Oct-2012 14:52

Hi Cameron,

Ok, thanks. the number I have a problem is xx-EightThreeOne-1470 which is wellington region.

YasuYasu


172 posts

Master Geek

Trusted

  Reply # 699720 11-Oct-2012 14:58 Send private message

Registration issue resolved. Working now.




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz





10 posts

Wannabe Geek


  Reply # 699721 11-Oct-2012 14:58

Hi everyone,

Thank you very much. I had a call from wxc and they fixed the problem.

YasuYasu

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by nathan on 26-Jul-2014 04:30 (68 replies)
Pages... 3 4 5


Logitech K400r HTPC Cordless Keyboard Half Price
Created by Dynamic, last reply by Blanch on 28-Jul-2014 22:16 (25 replies)
Pages... 2


Checking UHF aerial is working
Created by OnceBitten, last reply by B1GGLZ on 28-Jul-2014 21:49 (21 replies)
Pages... 2


Bridge Work - Auckland
Created by networkn, last reply by jeffnz on 28-Jul-2014 21:18 (19 replies)
Pages... 2


Dick Smith in Continual Sale Mode
Created by Dynamic, last reply by eracode on 29-Jul-2014 01:42 (56 replies)
Pages... 2 3 4


Is chorus going to deliberately slow adsl internet down
Created by rugrat, last reply by juha on 26-Jul-2014 14:25 (54 replies)
Pages... 2 3 4


What Size iphone 6 will you be buying?
Created by mattbush, last reply by myopinion on 26-Jul-2014 20:19 (35 replies)
Pages... 2 3


Geekzone giveaway: Thecus N2310 NAS
Created by freitasm, last reply by BlakJak on 28-Jul-2014 11:39 (99 replies)
Pages... 5 6 7



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.