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132 posts

Master Geek
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Topic # 111399 1-Nov-2012 20:14 Send private message

Er, long time customer and this evening just went to pull down something via usenet and was dropped to <64kbps within a minute. Tried Disconnecting and reconnecting same problem. Anyone else seeing this? I'm on the old old old river/torrent plan

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132 posts

Master Geek
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  Reply # 710604 1-Nov-2012 20:18 Send private message

Oh and to add to the misery their helpdesk closed at 8pm.... Although I'm not going to rant about that.

2633 posts

Uber Geek
+1 received by user: 386


  Reply # 710613 1-Nov-2012 20:43 Send private message

I know it's the first of the month, but you haven't been capped have you?

https://www.xport.co.nz/

What's your speed like from http://mirror.xnet.co.nz/ ?



132 posts

Master Geek
+1 received by user: 1


  Reply # 710641 1-Nov-2012 21:01 Send private message

Nah I checked that, last bill paid, and no where near my cap. Ended up calling the Urgent Helpdesk who did a port reset and it came right.... for another 2 minutes before it dropped again. I haven't bothered calling back yet,

Just tried downloading linuxmint from the link above and the speed was equal to what I am getting via usenet



132 posts

Master Geek
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  Reply # 710676 1-Nov-2012 21:25 Send private message


2633 posts

Uber Geek
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  Reply # 710684 1-Nov-2012 21:37 Send private message

gished:


That's quicker than the 64/64 throttled speed you'd normally see, so it's probably not that.

I'm not seeing any sort of slowdown at all, so it's probably not a widespread Xnet issue.

Where in the country are you?

2633 posts

Uber Geek
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  Reply # 710687 1-Nov-2012 21:38 Send private message

Oh, and what line rate is your modem reporting?



132 posts

Master Geek
+1 received by user: 1


  Reply # 710696 1-Nov-2012 21:52 Send private message

..just off the phone again to xnet and after another couple of port refreshes later its up, but prior to that when I rebooted my router (and lost the connection altogether) they weren't seeing any issues from the exchange to their end.

I ran another speed test again and it's now 16Mbps which is normal for my connection. Their suggestion was to get another router to test the connection from this end to the exchange or if the problems still there then they'd need to get Chorus to flick my connection on the exchange.

....I'm not going to try usenet again tonight. Browsing the net at 0.67Mbps was not fun.

edit: missing words

2864 posts

Uber Geek
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Trusted

  Reply # 710790 2-Nov-2012 06:16 Send private message

Also try a different power adapter. Most do not last long, it is not designed by the modem manufacturer so not the same quality, and can temporarily recover if left alone for a while (or idle).




You can never have enough Volvos!


29 posts

Geek
+1 received by user: 1


  Reply # 710801 2-Nov-2012 07:54 Send private message

64kbps sync rate downstream is usually caused by a bad filter or an unfiltered analogue phone device plugged in to your home circuit.

Can you check the actual DSL rates on your router interface to see if the downstream rates are reporting as 64kbps exactly.
If it is i'd recommend checking your in-use phone jacks have a filter or try unplugging them all and plugging them back in one at a time to find the faulty one.

323 posts

Ultimate Geek
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WorldxChange

  Reply # 710814 2-Nov-2012 08:30 Send private message

gished: Oh and to add to the misery their helpdesk closed at 8pm.... Although I'm not going to rant about that.


The helpdesk hours are from 8am till 10pm Mon-Friday, 9am till 5pm Sat - Sun & Public Holidays,  we also operate an urgent after hours service from 5 - 10pm Sat & Sunday. 

Thanks 
Cameron 









132 posts

Master Geek
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  Reply # 710936 2-Nov-2012 12:10 Send private message

@Niel - Noted, Will give that a shot if I can located a similar adapter. The router is edging it's 3 years so I'm not going to be entirely surprised if it is on it's last legs.

@sico77 - If the speed was consistently 64kbps or fluctuating then I'd look at the filters, but given the port refresh seems to correct the issue, I'm not entirely sure if it'd be the right avenue.

@Cameronn/Xnet. The message on your 0800123123 # states otherwise. I see the helpdesk number on your website is different... it's just easier remembering '123123'!


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Uber Geek
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  Reply # 710939 2-Nov-2012 12:31 Send private message

What model modem, and what are you DSL line stats?

323 posts

Ultimate Geek
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WorldxChange

  Reply # 710942 2-Nov-2012 12:35 Send private message

gished: 
@Cameronn/Xnet. The message on your 0800123123 # states otherwise. I see the helpdesk number on your website is different... it's just easier remembering '123123'!


I'll investigate this and ensure you can get to the technical queue from it during the 8pm till 10pm period.  









209 posts

Master Geek
+1 received by user: 14


  Reply # 711027 2-Nov-2012 16:01 Send private message

Hi gished, I was talking to you last night after 8pm on the helpdesk.
I just wanted to clarify a couple of things.

The DSL line rates are and were fine last night as well, syncing at 17mbit down and 1.2mbit up so it is definitely not a problem with the DSL signal.

The throughput was the issue at the time, and it was not on 64kbps but rather ~640kbps, which is still lower than you'd expect with those sync rates.

I suggested testing a 2nd modem if possible to see if we can recreate the issue, as this might just be the Netcomm modem's dying gasp, but if this happens with a 2nd modem then I would consider trying a port change at the exchange as it could be the port dropping the throughput for whatever reason.



132 posts

Master Geek
+1 received by user: 1


  Reply # 716327 13-Nov-2012 12:57 Send private message

Thanks again for your help Grudge. yeah my mistake it was 640kbps.

In the end I think it's the router that's the issue. I ended up applying a newer firmware and since then the connection has been more stable (although it still occasionally drops speeds like it did before but no where near as frequent as it did before).

I also suspect it's at the end of its life. On the flip side the firmware is now allowing me to download at 14-15MB/s which I'm very happy with!

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