Er, long time customer and this evening just went to pull down something via usenet and was dropped to <64kbps within a minute. Tried Disconnecting and reconnecting same problem. Anyone else seeing this? I'm on the old old old river/torrent plan
Hi gished, I was talking to you last night after 8pm on the helpdesk. I just wanted to clarify a couple of things.
The DSL line rates are and were fine last night as well, syncing at 17mbit down and 1.2mbit up so it is definitely not a problem with the DSL signal.
The throughput was the issue at the time, and it was not on 64kbps but rather ~640kbps, which is still lower than you'd expect with those sync rates.
I suggested testing a 2nd modem if possible to see if we can recreate the issue, as this might just be the Netcomm modem's dying gasp, but if this happens with a 2nd modem then I would consider trying a port change at the exchange as it could be the port dropping the throughput for whatever reason.