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172 posts

Master Geek
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Topic # 111399 1-Nov-2012 20:14 Send private message

Er, long time customer and this evening just went to pull down something via usenet and was dropped to <64kbps within a minute. Tried Disconnecting and reconnecting same problem. Anyone else seeing this? I'm on the old old old river/torrent plan

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235 posts

Master Geek
+1 received by user: 21


  Reply # 711027 2-Nov-2012 16:01 Send private message

Hi gished, I was talking to you last night after 8pm on the helpdesk.
I just wanted to clarify a couple of things.

The DSL line rates are and were fine last night as well, syncing at 17mbit down and 1.2mbit up so it is definitely not a problem with the DSL signal.

The throughput was the issue at the time, and it was not on 64kbps but rather ~640kbps, which is still lower than you'd expect with those sync rates.

I suggested testing a 2nd modem if possible to see if we can recreate the issue, as this might just be the Netcomm modem's dying gasp, but if this happens with a 2nd modem then I would consider trying a port change at the exchange as it could be the port dropping the throughput for whatever reason.

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