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10 posts

Wannabe Geek


Topic # 113448 17-Jan-2013 11:06

Hi

Can make outbound call but can't receive inbound call with 3CX http://www.geekzone.co.nz/forums.asp?forumid=65&topicid=110553

This issue is back and only 4th line is having problem that can't receive a call from outside.
When I call the 4th line from outside, it says "the number you have dialed not in service..." 

I have checked on my PBX 3cx side and nothing is wrong and this problem is exactly same problem as before. 

Can you please check the registration of the line 1470?

Thanks,
Yasu

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3558 posts

Uber Geek
+1 received by user: 60

Trusted
WorldxChange

  Reply # 746254 17-Jan-2013 11:27 Send private message

have you tried to log a fault with the help desk or did you just post directly here, please log a fault with a help desk, please supply them with date and times of the calls, you also seem to have all numbers registered on the same IP and port .... all calls today to the number I am guessing you are talking about have all gone through to your IP and been been released,

Again your first contact should be to the help desk




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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10 posts

Wannabe Geek


  Reply # 746261 17-Jan-2013 11:40

Hi 

Ok, I have called help desk and explained this situation.
They logged my call and you should receive my log soon. 

I am looking forward to hearing from you soon.

Thanks
Yasu

323 posts

Ultimate Geek
+1 received by user: 3

Trusted
WorldxChange

  Reply # 746319 17-Jan-2013 12:54 Send private message

Hi Yasu, 

Hopefully we've resolved this problem for you, could you please try to re-register and test. 

Thanks 
Cameron 









10 posts

Wannabe Geek


  Reply # 746365 17-Jan-2013 14:37

Hi 

I've reset configuration and it still has a problem with receiving a call. 

When I try to call from outside, it starts to say "pu- pu-" and call ends a few seconds after, instead of "the number you have called....".

Hope this leads to some hits to you.

Cheers,
Yasu 


29 posts

Geek
+1 received by user: 1


  Reply # 746397 17-Jan-2013 15:31 Send private message

This one was slightly different from the previous one.
Hopefully you should be good to go from here.

Cheers
Simon



10 posts

Wannabe Geek


  Reply # 746416 17-Jan-2013 15:41

Hi Simon,

Thanks. it has been okay for now. 

Cheers,
Yasu

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