What's up with Xnet slash WorldxChange?

Forums › WorldxChange / XNet / VFX › What's up with Xnet slash WorldxChange?

BrianP

13 posts

Geek

Topic # 114064 6-Feb-2013 21:30
I occasionally check in with the Xnet home page to check the latest. Daughters being home from uni the last two months. Data usage goes right up. Aargh! Yesterday I visit Geekzone WXC page first time in months and Holy Crap! New plans have being out since early December. Upon further investigation it is found that Xnet homepage has no mention of this. Still advertising old plans. Huh? That's odd. No "cold call" has being received about it being in my best interest to change from old/current $70 fusion-VoIP plan to one of the new plans. Also what's with the difference between the 0800 numbers for Xnet homepage and the 0800 number shown on the new plans page? And I say page as I can only see one page re new plans. And I had to hunt that page down. Seems strange that the "new" plans are so secret. Am I missing something here?

Cameronn

295 posts

Ultimate Geek

Trusted

WorldxChange

Reply # 756782 7-Feb-2013 08:23
The sales team have been busy trying to contact everyone with the details, I've passed on your details and will have you called to discuss them shortly. The Xnet website is currently under review and no changes are being made to the site. No difference in the numbers, they both go to the Sales Team.

minigopher17

191 posts

Master Geek

Reply # 756789 7-Feb-2013 08:30
LOL - the advertisement at the top of this page for me is currently showing WxC's six new plans. Maybe if you visited Geekzone more you would've seen the new plans that way! :P

maverick

3451 posts

Uber Geek

Trusted

WorldxChange

Reply # 756791 7-Feb-2013 08:34
We also posted here for our loyal supporters http://www.geekzone.co.nz/forums.asp?forumid=65&topicid=112088 Correction Mauricio posted here Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

BrianP

13 posts

Geek

Reply # 756792 7-Feb-2013 08:36
Thanks Cameronn, have just being contacted by Luke and new plan is underway. Great service! Re previous post (LOL visit Geekzone more often) some of us have a life outside of hanging out on forums etc.

Niel

2466 posts

Uber Geek

Trusted

Reply # 757041 7-Feb-2013 17:43
I was not phone either, so a month ago I sent an e-mail to the sales team. Never heard back, but this month my invoice shows it was changed over on the day. I have to say it would have been nice if at least I got a reply e-mail to say it was done, only had the automated one saying my e-mail was received. No ticket number either. (Constructive criticism, not complaint as such.) You can never have enough Volvos!

maverick

3451 posts

Uber Geek

Trusted

WorldxChange

Reply # 757045 7-Feb-2013 18:02
Thanks Niel, appreciate the feedback Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

Cameronn

295 posts

Ultimate Geek

Trusted

WorldxChange

Reply # 757062 7-Feb-2013 18:51
I'll follow this up with Sales/Provisioning, you should have at the very least a received confirmation change plan email.

maverick

3451 posts

Uber Geek

Trusted

WorldxChange

Reply # 757063 7-Feb-2013 18:55
Thanks Cam, saves me coming and seeing you in the morning :) Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

Cameronn

295 posts

Ultimate Geek

Trusted

WorldxChange

Reply # 757349 8-Feb-2013 14:43
Still trying to confirm what has happened with the confirmation email, looks like it should have gone out, should have hit your Xnet email (same email it was requested from). We've also tested the process and it doesn't appear to be broken. Might have some more information this afternoon, thanks for bringing it to our attention.

Niel

2466 posts

Uber Geek

Trusted

Reply # 757371 8-Feb-2013 15:34
Thanks guys, I only got the auto reply dated 7 January at 5:23. Ray is in the process of phoning me, caught me as I left work on my bicycle so will call back later. You can never have enough Volvos!