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WorldxChange

Topic # 114457 20-Feb-2013 13:35 Send private message

Vodafone have a major P1 IN issue that is effecting all WxC 0800's when dialled from the Vodafone network, Call to 0800's will fail when dialed from the Vodafone network.

This occurred at approx 9:10 this morning and is still ongoing, we do not have any ETR as the information from Vodafone is very light at this stage, however the fault is tagged as a P1 fault by Vodafone.





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Vodafone NZ

  Reply # 766410 20-Feb-2013 13:39 Send private message

Can you email the 0800 numbers and I can sort it out now

john (dot) reader (at) vodafone (dot) com




edit: I should ask how many?






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  Reply # 766412 20-Feb-2013 13:40 Send private message

INC1196005 , if you can I would be amazed Jon




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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Vodafone NZ

  Reply # 766413 20-Feb-2013 13:41 Send private message

I am working on the master ticket




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Vodafone NZ

  Reply # 766414 20-Feb-2013 13:42 Send private message

Oh that is the master ticket






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  Reply # 766416 20-Feb-2013 13:43 Send private message

Thought it would be, been down a long time , any ETR John ?




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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  Reply # 766441 20-Feb-2013 14:12 Send private message

FYI this issue affects 0800 numbers hosted with TelstraClear as well.

TCL business faults have called me back twice and say vodafone advise estimated fix is 13 hours (not sure where the 13 hours comes from, must be a major though).



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  Reply # 766444 20-Feb-2013 14:16 Send private message

blair003: FYI this issue affects 0800 numbers hosted with TelstraClear as well.

TCL business faults have called me back twice and say vodafone advise estimated fix is 13 hours (not sure where the 13 hours comes from, must be a major though).


It is




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  Reply # 766446 20-Feb-2013 14:17 Send private message

No one from Vodafone across this issue has advised 13 hours for the fix




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  Reply # 766449 20-Feb-2013 14:26 Send private message

FYI, this affects 0800/0508 numbers hosted with Orcon as well.

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  Reply # 766451 20-Feb-2013 14:28 Send private message

johnr: No one from Vodafone across this issue has advised 13 hours for the fix


I didn't think they would have.

I assume it is more likely that vodafone have said nothing officially, but TCL know it is major and have to advise their business customers something, so they have come back with a number that for most of us means 'it won't be fixed for work today'.



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  Reply # 766462 20-Feb-2013 14:45 Send private message

Starting to come back online , thanks JohnR




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  Reply # 766477 20-Feb-2013 15:04 Send private message

Thanks John, working from our end now!

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  Reply # 766482 20-Feb-2013 15:11 Send private message

Still broken calling Orcon tollfree numbers.  I am told there is still no ETR.

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  Reply # 766487 20-Feb-2013 15:20 Send private message

johnr: I am working on the master ticket


Surely you mean master filter  Innocent

We know master filters fix most things.

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