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8 posts

Wannabe Geek


Topic # 136504 29-Nov-2013 13:30 Send private message

Hello

I cannot contact ACC Nz govt number 0800 222 776 from my CISCO SPA504G phone.

WXC have suggested I try here. I can dial other 0800 numbers no problem. I get call cannot be contacted at this time. My call is leaving WXC no problem but is being recjected by ACC due to my settings I assume.

Any help appreciated.

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226 posts

Master Geek
+1 received by user: 21


  Reply # 942908 29-Nov-2013 13:37 Send private message

You will have to set the following on your phone :

Packetization time (P-TIME) 20 from 30.

And codecs in this priority :

1.G711A
2.G711U
3.G729

This should fix it, the packetization time is the main culprit for these calls failing as far as I can tell.

On this phone it's called RTP Packet Size :

http://i.imgur.com/aFGdZZY.jpg

281 posts

Ultimate Geek
+1 received by user: 8

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  Reply # 942909 29-Nov-2013 13:44 Send private message

grudge: You will have to set the following on your phone :

Packetization time (P-TIME) 20 from 30.

And codecs in this priority :

1.G711A
2.G711U
3.G729

This should fix it, the packetization time is the main culprit for these calls failing as far as I can tell.

On this phone it's called RTP Packet Size :

http://i.imgur.com/aFGdZZY.jpg


shouldn't this be automatically configured in the provisioning file as its a supported handset?

226 posts

Master Geek
+1 received by user: 21


  Reply # 942910 29-Nov-2013 13:46 Send private message

I believe he is using OpenVFX.



8 posts

Wannabe Geek


  Reply # 942925 29-Nov-2013 13:48 Send private message

woohoo you are onto it.

I kept my codec order the same and change the 30 to 20 as suggested for the RTP Packet size and it works!


281 posts

Ultimate Geek
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  Reply # 942926 29-Nov-2013 13:50 Send private message

grudge: I believe he is using OpenVFX.


aaahh.... what features or advantages would that give a user on a phone like this over an automatically provisioned device?

3561 posts

Uber Geek
+1 received by user: 60

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WorldxChange

  Reply # 942928 29-Nov-2013 13:53 Send private message

Nothing actually, when we auto provision we will take care of most of these things.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

3800 posts

Uber Geek
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  Reply # 942929 29-Nov-2013 13:54 Send private message

Bummer, now you have no excuse for not talking to a government department :(




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281 posts

Ultimate Geek
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  Reply # 942932 29-Nov-2013 14:03 Send private message

maverick: Nothing actually, when we auto provision we will take care of most of these things.


so on a provisioned device the user for example could add another line from another provider?

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Uber Geek
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WorldxChange

  Reply # 942934 29-Nov-2013 14:04 Send private message

yes as we only configure the lines we are using, we do however control the main SIP settings




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

281 posts

Ultimate Geek
+1 received by user: 8

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  Reply # 942936 29-Nov-2013 14:13 Send private message

maverick: yes as we only configure the lines we are using, we do however control the main SIP settings


thanks, good to know. really just wondering why anyone would want to run one of these on open when the auto provisioning works so well.

i have a client running three in their home based business on an average DSL connection in the country and have had zero issues and fantastic call quality...

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Uber Geek
+1 received by user: 60

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WorldxChange

  Reply # 942937 29-Nov-2013 14:16 Send private message

excellent that's great to hear dimsim,




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



8 posts

Wannabe Geek


  Reply # 942938 29-Nov-2013 14:20 Send private message

Where is auto provisioning set? Can my cisco phone be configured automatically by WXC?

281 posts

Ultimate Geek
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  Reply # 942940 29-Nov-2013 14:34 Send private message

smpnz: Where is auto provisioning set? Can my cisco phone be configured automatically by WXC?


speak to wxc, come off openVFX, provide them with the mac address then enter the auto provisioning url ... 

https://prov.xport.co.nz/configs/default/default$MA.cfg

or

http://58.28.20.69/configs/default/default$MA.cfg

reboot the phone and presto..

2750 posts

Uber Geek
+1 received by user: 430


  Reply # 942966 29-Nov-2013 15:57 Send private message

dimsim:[snip]
speak to wxc, come off openVFX, provide them with the mac address then enter the auto provisioning url ... 

https://prov.xport.co.nz/configs/default/default$MA.cfg


This.

It just works, and it works exceptionally well.


204 posts

Master Geek
+1 received by user: 1

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WorldxChange

  Reply # 942967 29-Nov-2013 15:58 Send private message

Also, with the SPA504G, you can set your 1st priority codec as G722 and enjoy the HD quality when calling another HD device :)




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