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247 posts

Master Geek
+1 received by user: 13


Topic # 141065 28-Feb-2014 12:53 Send private message

Wow - just tried to call WXC to get some feedback on a ticket I logged earlier today and the place has been evacuated...exciting times...hope it's not too dramatic....:)

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Voice Engineer @ Orcon
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Uber Geek
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  Reply # 996328 28-Feb-2014 12:56 Send private message

Probably a fire drill, here's hoping :)

219 posts

Master Geek
+1 received by user: 21


  Reply # 996330 28-Feb-2014 12:56 2 people support this post Send private message

Hi, thank you for your concern but everyone is good. It's just a drill.

Phones should be manned again within the next 10 minutes or so :)

BDFL
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  Reply # 996351 28-Feb-2014 13:27 4 people support this post Send private message

Evidence that when you call WxC you get real people...




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Uber Geek
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  Reply # 996520 28-Feb-2014 16:48 Send private message

freitasm: Evidence that when you call WxC you get real people...


Did that yesterday, a real person answered after 1 or 2 rings, and was able to answer my query without consulting their manager, or reading from a script! Well done!

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Uber Geek
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  Reply # 996657 28-Feb-2014 20:35 Send private message

Was like that since the day we signed up many years ago. There was a short time they had issues during the Torrent plan, but otherwise always great, fast response. Nice, refreshing company to deal with.




You can never have enough Volvos!


aw

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Master Geek
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  Reply # 1004255 12-Mar-2014 14:13 Send private message

I think once I had to spend about two minutes on hold.

WxC support is so good that I dread having to contact any other ISP.

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Wannabe Geek


  Reply # 1016090 31-Mar-2014 16:37 Send private message

Rang today about a minor enquiry and someone answered instantly. Was a lil thrown back and paused for a couple seconds. The help provided worked a treat as well. 

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