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275 posts

Ultimate Geek
+1 received by user: 14


Topic # 141065 28-Feb-2014 12:53 Send private message

Wow - just tried to call WXC to get some feedback on a ticket I logged earlier today and the place has been evacuated...exciting times...hope it's not too dramatic....:)

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Voice Engineer @ Orcon
2059 posts

Uber Geek
+1 received by user: 496

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Orcon
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  Reply # 996328 28-Feb-2014 12:56 Send private message

Probably a fire drill, here's hoping :)

230 posts

Master Geek
+1 received by user: 21


  Reply # 996330 28-Feb-2014 12:56 2 people support this post Send private message

Hi, thank you for your concern but everyone is good. It's just a drill.

Phones should be manned again within the next 10 minutes or so :)

BDFL
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  Reply # 996351 28-Feb-2014 13:27 4 people support this post Send private message

Evidence that when you call WxC you get real people...




2869 posts

Uber Geek
+1 received by user: 477


  Reply # 996520 28-Feb-2014 16:48 Send private message

freitasm: Evidence that when you call WxC you get real people...


Did that yesterday, a real person answered after 1 or 2 rings, and was able to answer my query without consulting their manager, or reading from a script! Well done!

2982 posts

Uber Geek
+1 received by user: 39

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  Reply # 996657 28-Feb-2014 20:35 Send private message

Was like that since the day we signed up many years ago. There was a short time they had issues during the Torrent plan, but otherwise always great, fast response. Nice, refreshing company to deal with.




You can never have enough Volvos!


aw

254 posts

Ultimate Geek
+1 received by user: 2

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  Reply # 1004255 12-Mar-2014 14:13 Send private message

I think once I had to spend about two minutes on hold.

WxC support is so good that I dread having to contact any other ISP.

1 post

Wannabe Geek


  Reply # 1016090 31-Mar-2014 16:37 Send private message

Rang today about a minor enquiry and someone answered instantly. Was a lil thrown back and paused for a couple seconds. The help provided worked a treat as well. 

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