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429 posts

Ultimate Geek


  Reply # 477173 2-Jun-2011 18:23 Send private message

Hi Cameron, Plots from evening of 1/6/11. 1 hour, 3 hours, 12 hours and 48 hours up to this morning (2/6/11)
Same as ones emailed to xnet this morning.

1 hour trend is one ping per pixel, 3 hour trend averages 3 pings per pixel, 12 hour trend averages 10 pings, 48 hour trend averages 42 pings. 5 second pings. Jitter Scale is 250mS.

http://i52.tinypic.com/14dfrcg.jpg
http://i54.tinypic.com/2ilfqxu.jpg
http://i55.tinypic.com/2aah7p5.jpg
http://i52.tinypic.com/208i5jc.jpg


 Regards Allen



429 posts

Ultimate Geek


  Reply # 477248 2-Jun-2011 22:43 Send private message

More plots from evening of 2/6/11. 1 hour, 3 hours, 12 hours

1 hour trend is one ping per pixel, 3 hour trend averages 3 pings per pixel, 12 hour trend averages 10 pings, 5 second pings. Jitter Scale is 250mS.

Full Res versions
http://i51.tinypic.com/295qtcw.jpg
http://i55.tinypic.com/ev46mo.jpg
http://i51.tinypic.com/4ghern.jpg


1 hour


3 hours


12 hours





429 posts

Ultimate Geek


  Reply # 478344 6-Jun-2011 21:04 Send private message


329 posts

Ultimate Geek
+1 received by user: 3

Trusted
WorldxChange

  Reply # 478443 7-Jun-2011 09:22 Send private message

Hi Allen, 

Chasing Wholesale faults for an update on this. 

Everything you've provided points towards peak time local exchange congestion being the issue - same issue as last time.  Unfortunately we can't force them to act, we can only continue to chase them until they take action.

We've spoken to a few other users on the same DSLAM and they have similar issues (reported this to Wholesale).  This issue will be affecting anyone connected to the same DSLAM as you.  If you know anyone else with problems who is close to you I would advise them to complain to their ISP.  

Numbers are really the key to helping push this issue forward, however I'm thinking most people in the area are used to experiencing sub par service (given past issues/congestion) & don't complain.

Will report back to you if I hear anything from Telecom Wholesale today.

Thanks
Cameron   









429 posts

Ultimate Geek


  Reply # 479080 8-Jun-2011 19:28 Send private message

Cameronn: Hi Allen, 

Numbers are really the key to helping push this issue forward, however I'm thinking most people in the area are used to experiencing sub par service (given past issues/congestion) & don't complain.



Hi Cameron.

Perhaps a letterbox drop? are you able to to give me any clues to which area SWO DSLM01 covers, or is it likely to be scattered all over the exchange area?
I can tell from the Wholesale broadband availability checker the area that is on SWO, but not the dslam.

Regards Allen. 



429 posts

Ultimate Geek


  Reply # 481198 14-Jun-2011 21:26 Send private message

Hi Cameronn.

I have posted you a Personal message regarding the current ticket 310777.

Regards Allen. 

329 posts

Ultimate Geek
+1 received by user: 3

Trusted
WorldxChange

  Reply # 482217 17-Jun-2011 13:57 Send private message

Hi Allen, 

Looks like we've finally got a breakthrough - this issue has been traced to core Wholesale equipment in the New Plymouth region - it's now being fully investigated and possible solutions explored. 

Sorry for the delays but this isn't the usual congestion type problem which relates to your DSLAM or RAN.  Your perseverance has helped bring the issue to light and hopefully we'll now see action to resolve it once and for all.  

Thanks, 
Cameron  









429 posts

Ultimate Geek


  Reply # 482292 17-Jun-2011 17:37 Send private message

Cameronn: Hi Allen, 

Looks like we've finally got a breakthrough - this issue has been traced to core Wholesale equipment in the New Plymouth region - it's now being fully investigated and possible solutions explored. 


Thanks Cameron

Fingers Crossed.

Will you track progress, or should I prompt you in a week? 2 weeks?

I would be interested in what is actually found?

Regards Allen.



329 posts

Ultimate Geek
+1 received by user: 3

Trusted
WorldxChange

  Reply # 482294 17-Jun-2011 17:40 Send private message

I will chase Telecom Wholesale faults,  every couple of days for an update - keep an eye on this thread for an update or PM me anytime. 

Fingers crossed it won't be hard to resolve.  









429 posts

Ultimate Geek


  Reply # 484008 21-Jun-2011 22:05 Send private message

Looks like I have had a huge improvement to Latency and VOIP audio quality since a 40 minute outage this morning. averaging 47mS latency all evening when idle.

If this continues I'll post some results for the record.

Allen.

 



429 posts

Ultimate Geek


  Reply # 484033 21-Jun-2011 22:42 Send private message

Interesting.

My synch speed has dropped from my usual  7616k down, 896k up to 7072k down & 672k up? attenuation and margin have altered by a dB or 2 as well. Same numbers after a reboot.
Change of pair or port?


Allen.
 

329 posts

Ultimate Geek
+1 received by user: 3

Trusted
WorldxChange

  Reply # 485296 24-Jun-2011 09:02 Send private message

Still waiting on confirmation that the issue has been resolved,  fingers crossed that things stay this way! 









429 posts

Ultimate Geek


  Reply # 487060 28-Jun-2011 18:49 Send private message

For anyone interested here is the latest (Cameron you already have these.)

On 21/6/11 there was a 40 minute outage to my broadband. Mysteriously my evening latency and VOIP issues now appear to have been resolved. Wholesale advised previously to Xnet that they had identified an issue in the "New Plymouth area", but have not disclosed what they found.

Moral of this story. Don't take no for an answer. If you can provide good evidence and persevere you will eventually get resolution. Thankyou to Xnet especially Cameron for humoring me and persevering with Wholesale.

Full res image links under images

Regards, Allen.

Typical hour from evening of 20/6/11

http://www.geekzone.co.nz/imagessubs/134ecb9e05c509512b72493abb008466.jpg


Pingplotter trace from 19:30 to 20:30 on 21/6/11

http://www.geekzone.co.nz/imagessubs/faa23c52f8ba3918d7d3677b8d93ab0a.jpg


48 hours covering 20/6 (before) & 21/6 (After). Red area at 10:40  is broadband outage

http://www.geekzone.co.nz/imagessubs/cb9a335c934fe6d3e34051167aa34ec4.jpg
 


6 hours 21/6/11. Red area at 10:40  is 40 minute broadband outage and a short outage at 13:30

http://www.geekzone.co.nz/imagessubs/481371842d27aad5b932c295cc361604.jpg



429 posts

Ultimate Geek


  Reply # 490187 6-Jul-2011 18:11 Send private message

Hi Cameronn. I have sent you a personal message regarding this ticket.

#310777.

Regards Allen.   



429 posts

Ultimate Geek


  Reply # 491673 10-Jul-2011 16:00 Send private message

For anyone following this thread, The resoltion to my latency issues occurred when I was migrated to the new ISLAM at Spotswood.

In the last couple of days my synch speeds have increased back up to 100% ADSL1 speeds (7616/896). I had a PM from another person on Spotswood today who said that their connection dropped and came back up on ADSL2+ midnight friday.
I've rebooted my router and it still synchs with GDMT, not ADSL2+ Router modulation is set to Multimode

Hopefilly a profile change will get me ADSL2+ Yay!

Cameronn I have PM'd you. Can you please get my profile changed to ADSL2+

Regards Allen. 

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