Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

Forums › WorldxChange / XNet / VFX › Xnet email helpdesk. Is there anyone home? ticket #304886 - 6 days and counting....
View this topic in a long page with up to 500 replies per page Create new topic
Prev1 | 2 | 3 | 4Next


416 posts

Ultimate Geek
  Reply # 477173 2-Jun-2011 18:23 Send private message

Hi Cameron, Plots from evening of 1/6/11. 1 hour, 3 hours, 12 hours and 48 hours up to this morning (2/6/11)
Same as ones emailed to xnet this morning.

1 hour trend is one ping per pixel, 3 hour trend averages 3 pings per pixel, 12 hour trend averages 10 pings, 48 hour trend averages 42 pings. 5 second pings. Jitter Scale is 250mS.

http://i52.tinypic.com/14dfrcg.jpg
http://i54.tinypic.com/2ilfqxu.jpg
http://i55.tinypic.com/2aah7p5.jpg
http://i52.tinypic.com/208i5jc.jpg


 Regards Allen



416 posts

Ultimate Geek
  Reply # 477248 2-Jun-2011 22:43 Send private message

More plots from evening of 2/6/11. 1 hour, 3 hours, 12 hours

1 hour trend is one ping per pixel, 3 hour trend averages 3 pings per pixel, 12 hour trend averages 10 pings, 5 second pings. Jitter Scale is 250mS.

Full Res versions
http://i51.tinypic.com/295qtcw.jpg
http://i55.tinypic.com/ev46mo.jpg
http://i51.tinypic.com/4ghern.jpg


1 hour


3 hours


12 hours



416 posts

Ultimate Geek
  Reply # 478344 6-Jun-2011 21:04 Send private message

Links for Telecom Wholesale for 3/6/11 & 6/6/11
1 hour trend is one ping per pixel. 5 second pings. Jitter Scale is 250mS.

Full Res Pingplots
http://www.geekzone.co.nz/imagessubs/cdde7cc5f2b4491934ad920eab11c09a.jpg
http://www.geekzone.co.nz/imagessubs/9f7a6ab815c22f88a92bc99f2c6ed352.jpg

EG 6/6/11 19:45 to 20:00 most pings >500mS


Speedtests 6/5/11 19:28 - 20:15

http://www.speedtest.net/result/1328534272.png

http://www.speedtest.net/result/1328544882.png

http://www.speedtest.net/result/1328550799.png

http://www.speedtest.net/result/1328554269.png

http://www.speedtest.net/result/1328563778.png

http://www.speedtest.net/result/1328576344.png

EG 6/6/11 19:51

 

295 posts

Ultimate Geek

Trusted
WorldxChange
  Reply # 478443 7-Jun-2011 09:22 Send private message

Hi Allen, 

Chasing Wholesale faults for an update on this. 

Everything you've provided points towards peak time local exchange congestion being the issue - same issue as last time.  Unfortunately we can't force them to act, we can only continue to chase them until they take action.

We've spoken to a few other users on the same DSLAM and they have similar issues (reported this to Wholesale).  This issue will be affecting anyone connected to the same DSLAM as you.  If you know anyone else with problems who is close to you I would advise them to complain to their ISP.  

Numbers are really the key to helping push this issue forward, however I'm thinking most people in the area are used to experiencing sub par service (given past issues/congestion) & don't complain.

Will report back to you if I hear anything from Telecom Wholesale today.

Thanks
Cameron   









416 posts

Ultimate Geek
  Reply # 479080 8-Jun-2011 19:28 Send private message

Cameronn: Hi Allen, 

Numbers are really the key to helping push this issue forward, however I'm thinking most people in the area are used to experiencing sub par service (given past issues/congestion) & don't complain.



Hi Cameron.

Perhaps a letterbox drop? are you able to to give me any clues to which area SWO DSLM01 covers, or is it likely to be scattered all over the exchange area?
I can tell from the Wholesale broadband availability checker the area that is on SWO, but not the dslam.

Regards Allen. 



416 posts

Ultimate Geek
  Reply # 481198 14-Jun-2011 21:26 Send private message

Hi Cameronn.

I have posted you a Personal message regarding the current ticket 310777.

Regards Allen. 

295 posts

Ultimate Geek

Trusted
WorldxChange
  Reply # 482217 17-Jun-2011 13:57 Send private message

Hi Allen, 

Looks like we've finally got a breakthrough - this issue has been traced to core Wholesale equipment in the New Plymouth region - it's now being fully investigated and possible solutions explored. 

Sorry for the delays but this isn't the usual congestion type problem which relates to your DSLAM or RAN.  Your perseverance has helped bring the issue to light and hopefully we'll now see action to resolve it once and for all.  

Thanks, 
Cameron  









416 posts

Ultimate Geek
  Reply # 482292 17-Jun-2011 17:37 Send private message

Cameronn: Hi Allen, 

Looks like we've finally got a breakthrough - this issue has been traced to core Wholesale equipment in the New Plymouth region - it's now being fully investigated and possible solutions explored. 


Thanks Cameron

Fingers Crossed.

Will you track progress, or should I prompt you in a week? 2 weeks?

I would be interested in what is actually found?

Regards Allen.

295 posts

Ultimate Geek

Trusted
WorldxChange
  Reply # 482294 17-Jun-2011 17:40 Send private message

I will chase Telecom Wholesale faults,  every couple of days for an update - keep an eye on this thread for an update or PM me anytime. 

Fingers crossed it won't be hard to resolve.  









416 posts

Ultimate Geek
  Reply # 484008 21-Jun-2011 22:05 Send private message

Looks like I have had a huge improvement to Latency and VOIP audio quality since a 40 minute outage this morning. averaging 47mS latency all evening when idle.

If this continues I'll post some results for the record.

Allen.

 



416 posts

Ultimate Geek
  Reply # 484033 21-Jun-2011 22:42 Send private message

Interesting.

My synch speed has dropped from my usual  7616k down, 896k up to 7072k down & 672k up? attenuation and margin have altered by a dB or 2 as well. Same numbers after a reboot.
Change of pair or port?


Allen.
 

295 posts

Ultimate Geek

Trusted
WorldxChange
  Reply # 485296 24-Jun-2011 09:02 Send private message

Still waiting on confirmation that the issue has been resolved,  fingers crossed that things stay this way! 









416 posts

Ultimate Geek
  Reply # 487060 28-Jun-2011 18:49 Send private message

For anyone interested here is the latest (Cameron you already have these.)

On 21/6/11 there was a 40 minute outage to my broadband. Mysteriously my evening latency and VOIP issues now appear to have been resolved. Wholesale advised previously to Xnet that they had identified an issue in the "New Plymouth area", but have not disclosed what they found.

Moral of this story. Don't take no for an answer. If you can provide good evidence and persevere you will eventually get resolution. Thankyou to Xnet especially Cameron for humoring me and persevering with Wholesale.

Full res image links under images

Regards, Allen.

Typical hour from evening of 20/6/11

http://www.geekzone.co.nz/imagessubs/134ecb9e05c509512b72493abb008466.jpg


Pingplotter trace from 19:30 to 20:30 on 21/6/11

http://www.geekzone.co.nz/imagessubs/faa23c52f8ba3918d7d3677b8d93ab0a.jpg


48 hours covering 20/6 (before) & 21/6 (After). Red area at 10:40  is broadband outage

http://www.geekzone.co.nz/imagessubs/cb9a335c934fe6d3e34051167aa34ec4.jpg
 

6 hours 21/6/11. Red area at 10:40  is 40 minute broadband outage and a short outage at 13:30

http://www.geekzone.co.nz/imagessubs/481371842d27aad5b932c295cc361604.jpg



416 posts

Ultimate Geek
  Reply # 490187 6-Jul-2011 18:11 Send private message

Hi Cameronn. I have sent you a personal message regarding this ticket.

#310777.

Regards Allen.   



416 posts

Ultimate Geek
  Reply # 491673 10-Jul-2011 16:00 Send private message

For anyone following this thread, The resoltion to my latency issues occurred when I was migrated to the new ISLAM at Spotswood.

In the last couple of days my synch speeds have increased back up to 100% ADSL1 speeds (7616/896). I had a PM from another person on Spotswood today who said that their connection dropped and came back up on ADSL2+ midnight friday.
I've rebooted my router and it still synchs with GDMT, not ADSL2+ Router modulation is set to Multimode

Hopefilly a profile change will get me ADSL2+ Yay!

Cameronn I have PM'd you. Can you please get my profile changed to ADSL2+

Regards Allen. 

Prev1 | 2 | 3 | 4Next
View this topic in a long page with up to 500 replies per page Create new topic
Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »
Amazon brings Kindle Fire to 170 countries, expand app store to more than 200 countries
Posted 24-May-2013 14:41

Gen-i and SAP partner in mobile business
Posted 23-May-2013 09:23

Ericsson to close down telecom cable manufacturing
Posted 23-May-2013 08:46

FaceToFace Communications and StarLeaf bring unique cloud-based videoconferencing to Australia and New Zealand
Posted 22-May-2013 09:12

IBM Watson finds a new job: customer services
Posted 22-May-2013 08:37

Microsoft unveils Xbox One
Posted 22-May-2013 08:11


Trending now »
Hot discussions in our forums right now:

Fecked up religious people strike again :-(
Created by Mark, last reply by BurningBeard on 25-May-2013 00:03 (84 replies)
Pages... 4 5 6

Cannabis is illegal yet we have really strong 'legal highs' ?
Created by qwerty7, last reply by freitasm on 23-May-2013 23:20 (74 replies)
Pages... 3 4 5

Xbox One
Created by DjShadow, last reply by Kingy on 24-May-2013 13:48 (68 replies)
Pages... 3 4 5

A new project coming to Geekzone
Created by freitasm, last reply by l43a2 on 24-May-2013 23:02 (342 replies)
Pages... 21 22 23

Troublesome transition to VDSL
Created by oseiler, last reply by michaelmurfy on 24-May-2013 13:57 (18 replies)
Pages... 2

HTC One (2013) owners' discussion
Created by Dingbatt, last reply by wlfkfgkwlaktka on 24-May-2013 15:49 (1564 replies)
Pages... 103 104 105

Monolithic Cement Sheet cladding mid 80s house - "leaky home" or not?
Created by joker97, last reply by mattwnz on 24-May-2013 23:46 (15 replies)

Warning - Users with Tenda ADSL modem
Created by Psi, last reply by Psi on 24-May-2013 22:01 (44 replies)
Pages... 2 3


Geekzone Jobs »
Most recent NZ jobs in technology:

Organisational Change Analyst
Posted 24-May-2013 19:28

Dedicated Java Developer/ Technical lead
Posted 24-May-2013 18:28

Account Manager - IT/Telco
Posted 24-May-2013 18:28

Commercial Java Developer
Posted 24-May-2013 18:28

Senior DB2 Database Administrator
Posted 24-May-2013 18:28

Technical BA
Posted 24-May-2013 18:28

OSS Systems Engineer
Posted 24-May-2013 18:28


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Updates »
Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.