Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




298 posts

Ultimate Geek


Topic # 83230 12-May-2011 21:48 Send private message

Hi there,

I've been dealing with Xnet's technical support team (who have been really good) but wanted to see if any other Xnet customers are having the same issues that I have.

I'm setting up Xnet Fusion for my wife's business in a new office that they are about to relocate to.  I purchased a Cisco SRP527W and plugged it in but the CD light flashes for around 5 seconds and then stops for about 30 seconds and then the cycle is repeated.  No other lights are on except for the power light which is solid green.

Telecom came back and tested the install and line and said that it was ok as it worked fine on their equipment.  I then returned the router (thinking it was faulty) but the new router (same model) has exactly the same problem.

I phoned Xnet and they reckon that the SRP527W can sometimes have issues when interleaving is turned on, so they've requested that Telecom turn it off.  For whatever reason this is taking days to get done and Xnet are chasing this up.

Has anyone else had a similar issue with the SRP527W or similar Cisco router?  Does turning off interleaving really solve this issue?  I'm a little sceptical that it will.

I need the Internet connection working by Monday and am thinking as a temporary solution just heading down to Dick Smith tomorrow and buying a standard ADSL router just so they will have Internet access in the meantime (we should be able to route the phone number to a mobile).

Any assistance would be most appreciated.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
2799 posts

Uber Geek
+1 received by user: 458


  Reply # 468543 13-May-2011 00:28 Send private message

There was an issue noted in this thread recently where the SRP527 was having sync issues when it was very close to the exchange/cabinet - could this be a similar problem?

3569 posts

Uber Geek
+1 received by user: 62

Trusted
WorldxChange

  Reply # 468558 13-May-2011 05:54 Send private message

We are chasing up some issues where some routers when too close to the exchange are having these types of issues, these are being looked at by Telecom and Alcatel I believe but we have not any real feedback on this as of yet,




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



298 posts

Ultimate Geek


  Reply # 468575 13-May-2011 07:53 Send private message

Thanks for the replies everyone.  You may possibly be onto something here as the office is in a small CBD and I'd say it's easily within 150m of the exchange.

Might just bite the bullet and buy an ADSL2 router from Dick Smith in the meantime - will check with Xnet as to which routers should be ok first.  At least then they will have Internet access until I get a new VOIP router.



298 posts

Ultimate Geek


  Reply # 468657 13-May-2011 10:47 Send private message

Quick update...

I bought a D-Link ADSL2 router from Dick Smith, plugged it, configured it and the Internet connection is working fine.  So it looks as if the SRP527W does have some sort of problem with being too close to the exchange and I'm still not convinced that turning off interleaving will sort this.

So as a result I'm going to buy an adapter (probably the Linksys SPA2102.  Will be stuck with the SRP527W as I can't really return it to the supplier I guess as technically there is nothing wrong with it.

3569 posts

Uber Geek
+1 received by user: 62

Trusted
WorldxChange

  Reply # 468665 13-May-2011 11:06 Send private message

It's not actually the SRP it is an issue with the dslam,and the issue can affect other brands as well




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

3842 posts

Uber Geek
+1 received by user: 1116

Trusted
Subscriber

  Reply # 468701 13-May-2011 12:47 Send private message

redjet: Quick update...

I bought a D-Link ADSL2 router from Dick Smith, plugged it, configured it and the Internet connection is working fine.  So it looks as if the SRP527W does have some sort of problem with being too close to the exchange and I'm still not convinced that turning off interleaving will sort this.

So as a result I'm going to buy an adapter (probably the Linksys SPA2102.  Will be stuck with the SRP527W as I can't really return it to the supplier I guess as technically there is nothing wrong with it.

The SRP527W has a WAN port, so you should be able to configure it talk to the D-Link, rather than buy an SPA2102.
 




Chorus has spent $1.4 billion on making their ADSL broadband network faster. Why not spend a couple of hundred to make sure you are getting the most out of your connection?
Geekzone special price: $150* for master splitter install, normally $200+ through your ISP. Auckland and Waikato areas.
*Travel charges may apply. Additional costs may apply for complex installs.
I install - Naked DSL, DSL Master Splitters, VoIP, RBI Rural Broadband. Also a dealer for WorldxChange.
Need help in Auckland or Waikato? Click my email button, or email me direct: [my user name] at geekzonemail dot com



298 posts

Ultimate Geek


  Reply # 468707 13-May-2011 13:08 Send private message

coffeebaron: [The SRP527W has a WAN port, so you should be able to configure it talk to the D-Link, rather than buy an SPA2102.
 


Thanks, that's a good idea!  I'll give it a shot!  

3569 posts

Uber Geek
+1 received by user: 62

Trusted
WorldxChange

  Reply # 468710 13-May-2011 13:12 Send private message

very good point Fraser.... doh should have thought of that myself .. I've just been schooled Embarassed




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

3842 posts

Uber Geek
+1 received by user: 1116

Trusted
Subscriber

  Reply # 468748 13-May-2011 14:22 Send private message

Yea, I use this feature for part of sales pitch - fibre to home capable :)
One less box to buy later!




Chorus has spent $1.4 billion on making their ADSL broadband network faster. Why not spend a couple of hundred to make sure you are getting the most out of your connection?
Geekzone special price: $150* for master splitter install, normally $200+ through your ISP. Auckland and Waikato areas.
*Travel charges may apply. Additional costs may apply for complex installs.
I install - Naked DSL, DSL Master Splitters, VoIP, RBI Rural Broadband. Also a dealer for WorldxChange.
Need help in Auckland or Waikato? Click my email button, or email me direct: [my user name] at geekzonemail dot com



298 posts

Ultimate Geek


  Reply # 468990 14-May-2011 08:57 Send private message

Just a final update.  Interleaving was turned off yesterday and as I suspected the SRP527W still couldn't detect a connection.  As a result I'm sending it back to a supplier and will ask for a refund.

3 posts

Wannabe Geek


  Reply # 475694 30-May-2011 10:59 Send private message

Hi redjet, we've had the exact same problem with the Cisco SRP527 in Dunedin - no sync. We are quite close to a cabinet so I suspect it may be the same issue. :( It's great that you found a D-Link modem that will work. Could you tell me which model it is so I can potentially get one? We are using a old borrowed and worn out one in the meantime but it frequently drops out.

Cheers!

MP

3 posts

Wannabe Geek


  Reply # 479107 8-Jun-2011 21:12 Send private message

Hi Guys


I had the exact same problem with the Cisco SRP527W in Whangarei - no sync. ( started in May 2011 )
We are quite close to a exchange cabinet so I suspected it may be the same issue. (All modems supplied by Telecom - Thomson, D-link are OK on the line , I even got Telecom guy to visit the premises test the line OK, took Cisco modem to exchange and test it there , same problem - no sync) Firmaware Version 1.01.19 (004)

Raised the issues with Cisco US support than was transferred to Cisco Europe support and finally after 3 weeks of our testing ( DSL Modulation:multimode, different firmwares) Cisco supplied new DSL Driver "SRP520_dsl_0.70.1_A2pB030u" which is working so far really good.
Thanks Cisco support people: Clayton, Cisco US and Victor , Cisco Europe for getting results.

This is the statement from Cisco Australia: ( this is secondhand information about NZ Telecom )
Cisco PE in Australia, spoke to a wholesales representative of TNZ, this is secondhand information , so some of the details may not be completely accurate, but it seems that problems have started to be experienced in the TNZ DSL network with DSLAMs deployed into cabinets rather than in exchanges, and where the copper run is quite short. Basically what they see is a failure of the device in training up, and it has been seen on devices from multiple vendors - particularly newer devices, and including the SRP527.

I personally asked Cisco Europe support to make the DSL Driver available for download which will save a lot of time and frustration in New Zealand. (I spoke to Cisco techs in last 3 weeks more often than my wife!)

If you need a new DSL Driver please let me know.


Cheers!

3569 posts

Uber Geek
+1 received by user: 62

Trusted
WorldxChange

  Reply # 479160 9-Jun-2011 04:22 Send private message

Nice first post and very useful, thanks for posting this




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

3569 posts

Uber Geek
+1 received by user: 62

Trusted
WorldxChange

  Reply # 479161 9-Jun-2011 04:52 Send private message

And funnily enough I just received an update from Cisco with the details for this , this is an update to applied on the GA build only and will only be applied for this reported issue, this will be moved into a GA build after more testing




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



298 posts

Ultimate Geek


  Reply # 479170 9-Jun-2011 07:25 Send private message

freezedream: Hi redjet, we've had the exact same problem with the Cisco SRP527 in Dunedin - no sync. We are quite close to a cabinet so I suspect it may be the same issue. :( It's great that you found a D-Link modem that will work. Could you tell me which model it is so I can potentially get one? We are using a old borrowed and worn out one in the meantime but it frequently drops out.

Cheers!


Hi, sorry, I've only just picked up this thread again.

This was the router I purchased: http://dicksmith.co.nz/product/XH9759/d-link-adsl-2-wireless-n-modem-amp-router.jsp

It looks like it's limited stock now but it's works fine.  Had to also purchase a Linksys SPA2102 for VOIP as well.  The entire situation was a pain but I have to say that the Xnet helpdesk were really good helping me through this.




Red Jet Web Services
- Affordable websites for small businesses
- Google Email setup and Migrations

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Just checking that this DIY electrical connection is not allowed?
Created by joker97, last reply by joker97 on 17-Dec-2014 22:37 (33 replies)
Pages... 2 3


Has Spark (Telecom) locked their iphone 6 ?
Created by anewguy2014, last reply by michaelmurfy on 17-Dec-2014 14:32 (25 replies)
Pages... 2


In defence of cats
Created by Rikkitic, last reply by DarthKermit on 17-Dec-2014 15:40 (68 replies)
Pages... 3 4 5


Terrible 2Degrees Customer Service Experience
Created by ryanhunt, last reply by 2DegreesCare on 15-Dec-2014 19:05 (40 replies)
Pages... 2 3


Couriers starting to charge for redelivery
Created by mattwnz, last reply by raytaylor on 18-Dec-2014 02:27 (77 replies)
Pages... 4 5 6


How to upload 150GB of photos to iCloud?
Created by josephhinvest, last reply by timbosan on 17-Dec-2014 15:05 (35 replies)
Pages... 2 3


Google Chromecast now available in New Zealand
Created by freitasm, last reply by robjg63 on 18-Dec-2014 10:13 (147 replies)
Pages... 8 9 10


Slaughter of Innocents
Created by networkn, last reply by freitasm on 18-Dec-2014 09:13 (31 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.