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177 posts

Master Geek


Topic # 84158 25-May-2011 23:20 Send private message

Hi:

I seem to have some trouble getting the VFX Call Forwarding Not Reachable option to work properly.  I am currently overseas, and I have turned off my ATA at home, and tried enabling the VFX Call Forwarding Not Reachable option to forward all incoming calls to my NZ 027 mobile while I am overseas.  I am very certain my cell phone is allowed to roam overseas - I can ring my cell phone directly.

However, when I tried ringing my VFX number, it does not forward the calls to my cell phone - my phone doesn't ring and I get a "calling failed" tone.

I have checked and it seemed that I have enabled the Call Forwarding Not Rachable option correctly - basically the option was turned on, and the phone number that is indicated is 027xxxxxxx (my 027 number).

Have I done this correctly?  Am I missing something here?

Thanks.

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WorldxChange

  Reply # 474216 26-May-2011 05:56 Send private message

nope you have done it correctly, if the device is not online call forward unreachable will dial the number you put in, I can't check your records as I don't know who you are, drop me a PM and I will take a look




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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177 posts

Master Geek


  Reply # 474310 26-May-2011 11:24 Send private message

I have left you a PM with my details. Thanks very much Maverick.

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WorldxChange

  Reply # 474353 26-May-2011 12:28 Send private message

CF unreachable is working but seems to be an issue on delivery to that number when the call has been diverted, you can ring it direct but seems to be getting rejected when call forwarded... one of my guys is taking a look at it now




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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177 posts

Master Geek


  Reply # 474355 26-May-2011 12:34 Send private message

Thanks for your help Maverick.

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WorldxChange

  Reply # 474656 27-May-2011 07:51 Send private message

try now, it appears to be working now ... when the team was looking at this it just started working, I would like to think we did something but at this stage I don't have an answer of why these calls failed when handed off to the carrier when diverted, but all of a sudden it just started working .... so a little confused at present.

See how you go anyway.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



177 posts

Master Geek


  Reply # 474783 27-May-2011 13:32 Send private message

I gave it a go but unfortunately it is still not working, although there is some progress - I can now hear the ringing tone on the callnig phone, but the forwarded phone still doesn't ring.

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WorldxChange

  Reply # 474785 27-May-2011 13:34 Send private message

Yes it looks like an issue downstream by the looks of it for some reason, when we tested yesterday it appeared to resolve but may now be back... will keep on it




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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