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205 posts

Master Geek
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Topic # 85878 27-Jun-2011 17:45 Send private message

My SRP527 seems to reboot every 1-2 days.  I don't think I've ever seen the up time more then 2 days.

As always it seems to reboot at the most annoying times.

Is this normal? Is there anything in the provisioning that would cause this?

The router is wall mounted in a cupboard. It shouldn't be getting hot at this time of year.

Photo attached



 







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3567 posts

Uber Geek
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WorldxChange

  Reply # 486682 28-Jun-2011 05:44 Send private message

send me your details and the times this occured , and I will take a look




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2915 posts

Uber Geek
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  Reply # 486683 28-Jun-2011 06:02 Send private message

I assume it used to be fine and lately reboots. Replace the power supply.




You can never have enough Volvos!




205 posts

Master Geek
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  Reply # 486698 28-Jun-2011 08:02 Send private message

maverick: send me your details and the times this occured , and I will take a look


Hi Maverick,

Currently at 1 Day 11hrs. Last Occured at 21:00 on the 26th. Seems funny that it rebooted right on 21:00.

I'll keep track of times from now on, I haven't been writing them down. I'll PM my details if you want to have a quick look from your end.


Niel, this router is only about 4 weeks old.







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WorldxChange

  Reply # 486699 28-Jun-2011 08:03 Send private message

Yes if you can thanks as I don't know where to look if I don't know you are :)




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3567 posts

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  Reply # 486704 28-Jun-2011 08:12 Send private message

Thanks for that, quite possibly it is the provisioning that is doing this by the looks of it and the devices phones home every 48 hours to check for updates for firmware and configs




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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205 posts

Master Geek
+1 received by user: 12


  Reply # 486735 28-Jun-2011 09:27 Send private message

maverick: Thanks for that, quite possibly it is the provisioning that is doing this by the looks of it and the devices phones home every 48 hours to check for updates for firmware and configs


Thanks Maverick.

That eases my mind a little.  Have you made any changes? I'll keep you updated over the next week.







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  Reply # 486738 28-Jun-2011 09:31 Send private message

No there are no changes at all, will look at some options for this




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  Reply # 486757 28-Jun-2011 10:20 Send private message

Slightly OT, but thats a very nice & tidy setup you have there astrae! Inspired me to sort my stuff out



205 posts

Master Geek
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  Reply # 486772 28-Jun-2011 10:43 Send private message

nickb800: Slightly OT, but thats a very nice & tidy setup you have there astrae! Inspired me to sort my stuff out


Thanks,

The phone demarc point just happens to be in the top of that cupboard.  This was quite convenient so I put in a PDL double phone jack. 

Since I'm on Fusion and have no voice line I've run a line from the demarc straight into this phone jack for the adsl line, no filters required.

I've only got one other phone jack in the house (with 3 handset cordless) I've connected this jack to the other other in the cupboard. I've taken the VOIP output from the router and plugged it in here. 







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  Reply # 487046 28-Jun-2011 17:55 Send private message

astrae: Niel, this router is only about 4 weeks old.


Infant failure?  It happens.  Reboot suggests it is hardware, unless firmware updating fails or something like that and requires a reboot.  Disconnects on the other hand would have suggested provisioning or line issues.




You can never have enough Volvos!




205 posts

Master Geek
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  Reply # 487141 28-Jun-2011 21:04 Send private message

2 days, 1 Minute, 32sec  and it rebooted.










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  Reply # 487227 29-Jun-2011 06:39 Send private message

yep as I thought it it is occuring at the config check, we are looking at his now, this shouldn't happen




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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205 posts

Master Geek
+1 received by user: 12


  Reply # 487255 29-Jun-2011 09:06 Send private message

maverick: yep as I thought it it is occuring at the config check, we are looking at his now, this shouldn't happen


Yeah it looks like it.

I'll keep an on it on Thu night.







2765 posts

Uber Geek
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  Reply # 487265 29-Jun-2011 09:24 Send private message

Is it worth checking the error log just before the 48 hours is up (presumably the log is wiped when it restarts)?



205 posts

Master Geek
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  Reply # 487276 29-Jun-2011 09:43 Send private message

RunningMan: Is it worth checking the error log just before the 48 hours is up (presumably the log is wiped when it restarts)?


I had the log open at the same time.

The only item logging is an NTP check which happens hourly.  There was nothing that I caught before the reboot.







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