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329 posts

Ultimate Geek
+1 received by user: 3

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WorldxChange

  Reply # 617245 30-Apr-2012 09:25 Send private message

coffeebaron:
Cameronn:
KShips: 
How do we upgrade our account to the new plans? Do we have to go through the checkout process as I cannot see any options in xport.


Only way to change plans at this point is to call us on 0800 123 123 and talk to Customer Care or Sales department if you're changing to a Contract/term plan. 

Will any plans be auto migrated? E.G. will the current Fusion urban or rural be migrated to Fusion $70 plan? Or do we need to request this change?
Thinking it's last day of bill cycle today.


The plans will not be auto migrated, as some of them have contract periods.  Best to give Customer Care/Sales team a call to discuss.

 









266 posts

Ultimate Geek
+1 received by user: 14


  Reply # 617246 30-Apr-2012 09:29 Send private message

Nice to see things are up - looks like I will stick with Xnet as although not overly inspiring for those high end users, the offering seems to hit the mark to keep me where I am :)

Thanks Maverick and Cameronn - I know there has been a lot of flack flying around (of which some of it you no doubt can see the frustration), but thanks for posting and putting up with us all :)

329 posts

Ultimate Geek
+1 received by user: 3

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WorldxChange

  Reply # 617247 30-Apr-2012 09:30 Send private message

bjorn: @Cameronn

Why are there no 100/50Mb/s Fibre plans?

Can you get Fibre without the VOIP addon? Is that cheaper?


The plans available are the ones for FTTH subdivisions and aren't related to the UFB (those plans and speeds will come at a later date). 

There is currently no option to have the FTTH services without the VOIP service.







3084 posts

Uber Geek
+1 received by user: 33

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  Reply # 617271 30-Apr-2012 10:06 Send private message

Nobody has commented so far on the 6c drop in VFX-to-mobile charges (now 22c per minute instead of 28c).

I think this is a nice gesture on WxC's part, and one that I personally have been hanging out for.  There is now no reason not to call a mobile from my VFX line unless I am out somewhere.  Previously, it was sometimes cheaper to call from my 2D mobile if I had topped up within the past 30 days.

This price reduction will keep me a very happy VFX customer for some time, and I must also say thanks to Nicholas (Griven) for setting up a custom profile for me last week.  You definitely don't get that kind of service on the other side.

Cheers WxC!





22 posts

Geek


  Reply # 617275 30-Apr-2012 10:08 Send private message

Yep I'll be sticking around too $75 will get me 11GB a month...

Was looking at the TC plan but man customer service seems to be lacking there. Its not all about the data people! I just called up and changed my plan over.

To be honest I'm still a tiny bit disappointed but I'm not on a 12 month contract like most of the plans offering 30GB data.

It is competitive with other low usage plans which I'm assuming might be their target market rather than the high bandwidth users who are probably the needier customers anyway who require more attention for a little more $$$. From a business perspective it makes sense. Will probably mean better speeds during peak times if Xnet loses a few of its high users.

151 posts

Master Geek


  Reply # 617277 30-Apr-2012 10:17 Send private message

I really don't see how these plans are really better than I have already

I pay $62.17 for fusion and a $1.20 per GB, so for a 11GB it's $75.37

108 posts

Master Geek
+1 received by user: 7


  Reply # 617278 30-Apr-2012 10:20 Send private message

I have not found any references to rural charges either. Has the $10(I think) fee been scrapped?

22 posts

Geek


  Reply # 617280 30-Apr-2012 10:21 Send private message

bjorn: I really don't see how these plans are really better than I have already

I pay $62.17 for fusion and a $1.20 per GB, so for a 11GB it's $75.37


Scrap that $62.17 was correct.... before GST

329 posts

Ultimate Geek
+1 received by user: 3

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WorldxChange

  Reply # 617282 30-Apr-2012 10:23 Send private message

bjorn: I really don't see how these plans are really better than I have already

I pay $62.17 for fusion and a $1.20 per GB, so for a 11GB it's $75.37


Those are GST exclusive prices you're looking at, GST inclusive = $82.94 on the old plan. 

*corrected old plan pricing. 







329 posts

Ultimate Geek
+1 received by user: 3

Trusted
WorldxChange

  Reply # 617284 30-Apr-2012 10:25 Send private message

9unk:
bjorn: I really don't see how these plans are really better than I have already

I pay $62.17 for fusion and a $1.20 per GB, so for a 11GB it's $75.37


I paid $72.10 before GST for fusion. Was I being invoiced incorrectly or have you been a customer for ages and are on an old plan?


You may be a rural customer, I would advise calling Customer Care/ Sales to clarify. 







22 posts

Geek


  Reply # 617289 30-Apr-2012 10:29 Send private message

Cameronn:
9unk:
bjorn: I really don't see how these plans are really better than I have already

I pay $62.17 for fusion and a $1.20 per GB, so for a 11GB it's $75.37


I paid $72.10 before GST for fusion. Was I being invoiced incorrectly or have you been a customer for ages and are on an old plan?


You may be a rural customer, I would advise calling Customer Care/ Sales to clarify. 


Fail eyes haha. Was looking at the wrong number on my invoice. It was $62.17

I changed to the new Fusion anyway so cheaper now anyway!

7777 posts

Uber Geek
+1 received by user: 326

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Subscriber

  Reply # 617291 30-Apr-2012 10:33 Send private message

KShips: I have not found any references to rural charges either. Has the $10(I think) fee been scrapped?


Pretty sure the ComCom scraped the urban/rural price difference by averaging them last year.

ISP's that still charge $10 more for rural just haven't got around to updating their billing systems or still have customers on older Chorus services most likely.

635 posts

Ultimate Geek
+1 received by user: 23


  Reply # 617329 30-Apr-2012 11:12 Send private message

I've had a chance to look at the plans now, and I agree with others that it looks like the plans are favouring low-usage users.

On my current Fusion plan, I pay $69.95 + $1.28/GB for data. I make hardly any toll calls (less than $5/month), so I don't even bother counting them. I use about 35GB a month, meaning I'm paying about $115/month.

On the new Fusion plan, I would pay $99/month with 15GB included data, and unlimited national toll calling. To add an extra 20GB data would cost $19.80, meaning the same data on the new Fusion plan costs an extra $4. The free national calling might be nice for some, but I wouldn't use it, so it works out no cheaper.

On the HSI 50 Naked DSL plan, I could get 50GB of data, and add VFX to get the phone line, making it 50GB of data for $111.50. More data than the current approach, but only a small cost saving.

For me, as an increasingly high data user, it makes sense to shift as it looks like Xnet are favouring low data users. I've been looking at Telecom, Orcon, and Snap. I think Telecom looks like the best bet - I can get a hardwired phone line and 120GB of data (once the data doubling takes effect) for $115 (outside Auckland prices). I know there are cheaper/better deals with ISPs like Orcon, Slingshot and Snap, but I'm a bit wary about speed performance and customer service with those ISPs. It seems like Telecom has improved its customer service in recent years.

As I said before, it's a shame because I was with Xnet back in the early days of WorldXchange, when I signed up for a tolls deal based on a cold call from their sales department, and went onto to broadband with them, from iHug dial-up. I've been pretty impressed with their service and support, but these new plans show that we're no longer a good customer/provider match. More's the pity - I hate having to change ISPs...

849 posts

Ultimate Geek
+1 received by user: 59

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  Reply # 617342 30-Apr-2012 11:31 Send private message

Well $90 will see me 155 gig + all the Youtube I can use and as I do use about 100 - 120 gig per month sadly for Xnet it looks like I will be off to Snap I now just have to get around to actually doing it and also deciding on whether I want to keep the VFX phone or not as I too would be under $5 worth of calls a month so not sure I need to keep the phone.

Thanks to Cameron and Maverick for putting up with us on this thread and also for all your help on here (and I think Cameron and I have had dealings through support team too) so cheers guys.

50 posts

Geek


  Reply # 617343 30-Apr-2012 11:31 Send private message

Question:

Will the FTTH price be aligned to the the UFB once UFB plans come out?

The new Fibre plans are pretty good,  thanks Xnet. But comparing with other ISPs
UFB plans seems there are still some gaps?

eg:
Orcon: $75 for 30GB of data, 30mb/10mb speed

cheers 

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