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304 posts

Ultimate Geek

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WorldxChange

  Reply # 515182 1-Sep-2011 16:55 Send private message

My previous post was directly related to the standard data usage plans, you'll want to look at billable usage and disregard any graphs at this point.  

Torrent plan stuff was a slightly different issue.  Operations have advised that should also be resolved and it did start happening will before the 22nd - not 100% sure on the viewbill side for that but I'll investigate.  







451 posts

Ultimate Geek
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  Reply # 515189 1-Sep-2011 17:00 Send private message

Cameronn: My previous post was directly related to the standard data usage plans, you'll want to look at billable usage and disregard any graphs at this point. 


My billable usage of 17.4GB for Aug is the same as what the graphic is showing. I'll check when I get home but the billable usage hasn't changed

BTW I'm on River plan

15 posts

Geek


  Reply # 515360 1-Sep-2011 21:27 Send private message

Cameronn: Update. 

The data usage has been corrected and the total GB used should be visible in the Viewbill portal.  Standard Data usage during the affected period (22nd until the end of the month) has been cut in half.  

The hardware vendors believe they have identified and resolved the issue.  We'll be monitoring usage closely this month and hope no further problems are seen.  We apologise for the inconvenience and frustration caused.  

Thanks 
Cameron  


Cheers for your efforts mate. Mine has come right. Good work _b

254 posts

Ultimate Geek


  Reply # 515455 2-Sep-2011 05:20 Send private message

Cameronn: My previous post was directly related to the standard data usage plans, you'll want to look at billable usage and disregard any graphs at this point.  

Torrent plan stuff was a slightly different issue.  Operations have advised that should also be resolved and it did start happening will before the 22nd - not 100% sure on the viewbill side for that but I'll investigate.  


I must be missing something, or in the horrible situation where what was being shown is what is going to be billed... as Graph and Summary table showing Billable Usage both show the same, and havent changed from a few days ago. 

304 posts

Ultimate Geek

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WorldxChange

  Reply # 515470 2-Sep-2011 07:49 Send private message

Could anyone who thinks the details are still incorrect PM me their Xnet username,  I'll investigate will Operations to ensure they have caught everything. 
 







304 posts

Ultimate Geek

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WorldxChange

  Reply # 515479 2-Sep-2011 08:31 Send private message

After a little investigation with Operations they found an issue with Viewbill caching old results, they've fixed  and it should now display the updated data (Billable usage) - please re-check your data prior to PMing me. 

Thanks
Cameron 







451 posts

Ultimate Geek
+1 received by user: 2


  Reply # 515500 2-Sep-2011 09:06 Send private message

Cameron

Well the billable amount has now changed :)

I'll check tonight I am happy with the figures

a] can you advise how I can see the previous months daily usage [so I can compare to my logs from last week]
b] advise from what date WxC feel this issue started


360 posts

Ultimate Geek
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  Reply # 515673 2-Sep-2011 13:26 Send private message

Billable usage total looks to be correct now.
Like xlinknz I'd also be interested in more info as to what caused this.

3551 posts

Uber Geek
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WorldxChange

  Reply # 515805 2-Sep-2011 16:05 Send private message

As we have said before there is a new accounting system in place,  that is all ! nothing sinister here, the accounting algorithms in some cases were not working correctly and required the vendor to resolve it... that's it !!!




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

254 posts

Ultimate Geek


  Reply # 515929 2-Sep-2011 20:33 Send private message

Cameronn: After a little investigation with Operations they found an issue with Viewbill caching old results, they've fixed  and it should now display the updated data (Billable usage) - please re-check your data prior to PMing me. 

Thanks
Cameron 


Hi Cameron

All looks better now, atleast its half of what it was :) 



384 posts

Ultimate Geek
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  Reply # 517723 6-Sep-2011 19:57 Send private message

Just received a bill nowhere near accurate, are your problems fixed or not? Patience is running very thin!

When will the problems be fix PROPERLY?

2316 posts

Uber Geek
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  Reply # 517865 7-Sep-2011 01:10 Send private message

Well, as far as I can see, it all looks to be pretty good - thanks to the Xnet guys :-)


Only issue (and it's pretty minor) is local sent traffic seems to be counted as local recieved - I sent several large outgoing emails, and it all showed up as local received not local sent traffic. Doesn't affect billing though...

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Uber Geek
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WorldxChange

  Reply # 517877 7-Sep-2011 05:50 Send private message

Thanks for that, can you send this info through to Cameron and he can follow up on your details,




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

451 posts

Ultimate Geek
+1 received by user: 2


  Reply # 517889 7-Sep-2011 07:25 Send private message

An earlier starter eh Phil ?

Well a definate improvement for what is showing for September i.e. fixed for Sept

But my Aug billable total despite being adjusted down a few GB is higher than usual but as previously mentioned and requested without being able to see daily totals for Aug I cannot compare to my own logs. Additionally WxC advising what date the issue started would be helpful too

I'll call the WxC helpdesk this morning to see if I can see the daily totals for Aug, if I had known I couldn't see daily totals for previous months I would have taken a screen shot


304 posts

Ultimate Geek

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WorldxChange

  Reply # 517903 7-Sep-2011 08:17 Send private message

Please PM the details so I can investigate. 

The standard data issues started on the 22nd of August.

The torrent data issues started much earlier in the month (maybe 5th or 6th) but were an entirely different issue - off peak data being marked as peak and vice versa. 







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