snowfly: My xnet usage appears to be playing up as well.

I've noticed on random days usage would spike to 1-2 GB downloaded.
Like this morning, already up over 1 GB downloaded!
Even though this morning I have only browsed websites, and checked emails.

Very weird.

Cameronn:

PANiCnz: This issue still hasn't been resolved, I've been overcharged for at least 5-7gb over the last week. Well over a month now since these problems were identifited and incorrect bills are still being sent to customers, and incorrect data still being accounted for.

Data usage appears to be correct,  we can see your username is being used in multiple locations.  I would advise changing the password on your account ASAP. 

snowfly: My xnet usage appears to be playing up as well.

I've noticed on random days usage would spike to 1-2 GB downloaded.
Like this morning, already up over 1 GB downloaded!
Even though this morning I have only browsed websites, and checked emails.

Very weird.

Cameronn:

Cameronn:

PANiCnz: This issue still hasn't been resolved, I've been overcharged for at least 5-7gb over the last week. Well over a month now since these problems were identifited and incorrect bills are still being sent to customers, and incorrect data still being accounted for.

Data usage appears to be correct,  we can see your username is being used in multiple locations.  I would advise changing the password on your account ASAP. 

I notice the account details have been updated, does data usage appear to be ok now?

PANiCnz: Fingers crossed everything seems to be working as intended, thanks for all your assistance. Can you provide a timeframe by which the credit for last months innaccurate data will be applied?

Its been 12 days since you said credit would be issued.

Lorenceo: 288MB standard for the 17th, where the router only says 48MB.
What is going on?

On another note, being able to view a table of usage or being able to export it would be a nice feature to add to viewbill. Having to type out usage from the graph for comparison gets tedious very quickly.

Cameronn:

Lorenceo: 288MB standard for the 17th, where the router only says 48MB.
What is going on?

On another note, being able to view a table of usage or being able to export it would be a nice feature to add to viewbill. Having to type out usage from the graph for comparison gets tedious very quickly.

Been investigating this and found the traffic will be associated with usage done on the previous day.  Due to the way our new traffic accounting system updates there is a 2-3 hour window at the end of the day, which could potentially be carried over to the next day - if an update doesn't occur. 

I have raised this issue internally as it will cause some confusion with graphing & dates - running totals may be a more appropriate way of displaying the data. 

Thanks
Cameron  

xlinknz: Cameron - Could this feature of the new accounting system explain why figures from our own reporting do not agree with the daily volumes figures from WxC i.e. we should not assume daily WxC figures should be the same as our own reporting ?