What is happening with World Exchange

Forums › WorldxChange / XNet / VFX › What is happening with World Exchange

shreilly

15 posts

Geek

Topic # 93877 1-Dec-2011 08:01
Can't get on the web at home, can't make a call out at home as "account is suspended', support number is overloaded? Anyone else getting these issues or able to shed any light?

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WorldxChange

Reply # 552083 1-Dec-2011 08:06
Appears to be some web issues at present, the teams are looking at it at ?...I'm In a airport at so no real time info at present Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

shreilly

15 posts

Geek

Reply # 552085 1-Dec-2011 08:09
Found the following Tweet, seems like a ^^%**# up of the highest order bigreddognz Andrew McIlroy Thanks to my ISP will be a quiet morning. How do you 'accidently' suspend all your customers' accounts #xnet?

xpd

Minecraft n00b
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Reply # 552088 1-Dec-2011 08:34
Maybe they all got copyright notices..... XPD / @DemiseNZ / Gavin Website CPU : Intel E5300 GFX: Geforce 9800GTX/+ RAM: 3GB DDR2 A+ - MCDST - MCTS CCNA Arriving soon.

shreilly

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Geek

Reply # 552089 1-Dec-2011 08:39
"Maybe they all got copyright notices..... " Or maybe just practising :) Message up on their phone now, due to an "internal issue" some accounts were accidently suspended and we are working through resolving the issue. I think a few people in their internal team are going to having an uncomfortable and long day

Zeon

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Reply # 552100 1-Dec-2011 09:05
Haha the WxC billing/account team strike again!

maverick

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WorldxChange

Reply # 552112 1-Dec-2011 09:19
Yes correct and we humbly apologise , a number of accounts suspended this morning at 3.00am through a automated process. Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

shreilly

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Geek

Reply # 552114 1-Dec-2011 09:21
Hi maverick, what is the ETA on a restore?

maverick

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WorldxChange

Reply # 552118 1-Dec-2011 09:24
Internet and VFX were done by 8.00am, Most Toll customers should all complete the remaining should be within the next 30 to 60 minutes, Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

freitasm

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Reply # 552128 1-Dec-2011 09:33
I knew I forgot to pay the bill. Now the entire Internet in New Zealand is down! Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

shreilly

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Geek

Reply # 552132 1-Dec-2011 09:38
Hey, my wife couldn't check facebook this morning, it was a disaster... Am pleased is being resolved quickly, but I would appreciate if WXC could be a bit more transparent about how widespread this outage was, reading the webpage it suggests it was only a dozen or so, the could also have updated the website a lot quicker, 9:30am before an update was posted for an outage that happened at 3:00am is not acceptable, most people now have multiple channels for web access so updating the web page quickly would help

maverick

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Reply # 552141 1-Dec-2011 09:51
Understand , I don't think the issue became apparent until around 7.30 and someone forgot to get the info up to the Website in a timely manner, normally I chase this up but unfortunately I was not in the office but that is no excuse and yes not acceptable, it is my responsibility for it not being there and I apolagise for that. Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

DonGould

don@i.am.a.can.do.kiwi.nz
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Reply # 552145 1-Dec-2011 09:57
maverick: Understand , I don't think the issue became apparent until around 7.30 and someone forgot to get the info up to the Website in a timely manner, normally I chase this up but unfortunately I was not in the office but that is no excuse and yes not acceptable, it is my responsibility for it not being there and I apolagise for that. I'd be a new customer! :) That is totally the best attitude I love to see. Things break, I've done it many times. I hate pr spin about dedication and blar blar... I love it when a tech is just honest and says 'hey, sorry guys..." Promote New Zealand - Get yourself a .kiwi.nz domain name!!! Check out mine - i.am.a.can.do.kiwi.nz

shreilly

15 posts

Geek

Reply # 552155 1-Dec-2011 10:50
DonGould: maverick: Understand , I don't think the issue became apparent until around 7.30 and someone forgot to get the info up to the Website in a timely manner, normally I chase this up but unfortunately I was not in the office but that is no excuse and yes not acceptable, it is my responsibility for it not being there and I apolagise for that. I'd be a new customer! :) That is totally the best attitude I love to see. Things break, I've done it many times. I hate pr spin about dedication and blar blar... I love it when a tech is just honest and says 'hey, sorry guys..." I agree with this, services do break all the time and if it is to often for my liking then I simply take my business elsewhere. Appreciate the honest response does more for pr than spin..

nate

3bit.com
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Reply # 552204 1-Dec-2011 12:02
Appreciate the update Phil. It was strange not being able to make calls this morning. Custom software development \| Mt Eden Cafe \| Gardening Blog \| Gardening.co.nz

BlakJak

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Reply # 552264 1-Dec-2011 13:31
Glad VFX was sorted so quickly, looks like we didn't notice any impact at the office - if it'd run much past 8am I'm sure there'd have been much wailing and gnashing of teeth. Big ups for admitting the muckup and being straight up on the whole thing. This would be me...

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