Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



15 posts

Geek


Topic # 93877 1-Dec-2011 08:01 Send private message

Can't get on the web at home, can't make a call out at home as "account is suspended', support number is overloaded?
Anyone  else getting these issues or able to shed any light?
 

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
3558 posts

Uber Geek
+1 received by user: 60

Trusted
WorldxChange

  Reply # 552083 1-Dec-2011 08:06 Send private message

Appears to be some web issues at present, the teams are looking at it at ?...I'm In a airport at so no real time info at present




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



15 posts

Geek


  Reply # 552085 1-Dec-2011 08:09 Send private message

Found the following Tweet, seems like a ^^%**# up of the highest order

bigreddognz Andrew McIlroy

Thanks to my ISP will be a quiet morning. How do you 'accidently' suspend all your customers' accounts #xnet?

xpd

GTA5 Nut
6123 posts

Uber Geek
+1 received by user: 223

Mod Emeritus
Trusted
Subscriber

  Reply # 552088 1-Dec-2011 08:34 Send private message

Maybe they all got copyright notices.....






15 posts

Geek


  Reply # 552089 1-Dec-2011 08:39 Send private message


"Maybe they all got copyright notices..... "

Or maybe just practising :)

Message up on their phone now, due to an "internal issue" some accounts were accidently suspended and we are working through resolving the issue.

I think a few people in their internal team are going to having an uncomfortable and long day



2946 posts

Uber Geek
+1 received by user: 159

Trusted
Subscriber

  Reply # 552100 1-Dec-2011 09:05 Send private message

Haha the WxC billing/account team strike again!





3558 posts

Uber Geek
+1 received by user: 60

Trusted
WorldxChange

  Reply # 552112 1-Dec-2011 09:19 Send private message

Yes correct and we humbly apologise , a number of accounts suspended this morning at 3.00am through a automated process.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



15 posts

Geek


  Reply # 552114 1-Dec-2011 09:21 Send private message

Hi maverick, what is the ETA on a restore?

3558 posts

Uber Geek
+1 received by user: 60

Trusted
WorldxChange

  Reply # 552118 1-Dec-2011 09:24 Send private message

Internet and VFX were done by 8.00am, Most Toll customers should all complete the remaining should be within the next 30 to 60 minutes,




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

BDFL
49211 posts

Uber Geek
+1 received by user: 4179

Administrator
Trusted
Geekzone
Subscriber

  Reply # 552128 1-Dec-2011 09:33 Send private message

I knew I forgot to pay the bill. Now the entire Internet in New Zealand is down!







15 posts

Geek


  Reply # 552132 1-Dec-2011 09:38 Send private message

Hey, my wife couldn't check facebook this morning, it was a disaster...


Am pleased is being resolved quickly, but I would appreciate if WXC could be a bit more transparent about how widespread this outage was, reading the webpage it suggests it was only a dozen or so, the could also have updated the website a lot quicker, 9:30am before an update was posted for an outage that happened at 3:00am is not acceptable, most people now have multiple channels for web access so updating the web page quickly would help

3558 posts

Uber Geek
+1 received by user: 60

Trusted
WorldxChange

  Reply # 552141 1-Dec-2011 09:51 Send private message

Understand , I don't think the issue became apparent until around 7.30 and someone forgot to get the info up to the Website in a timely manner, normally I chase this up but unfortunately I was not in the office but that is no excuse and yes not acceptable, it is my responsibility for it not being there and I apolagise for that.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

Have plan, send $NZD50m
3454 posts

Uber Geek
+1 received by user: 70

Subscriber

  Reply # 552145 1-Dec-2011 09:57 Send private message

maverick: Understand , I don't think the issue became apparent until around 7.30 and someone forgot to get the info up to the Website in a timely manner, normally I chase this up but unfortunately I was not in the office but that is no excuse and yes not acceptable, it is my responsibility for it not being there and I apolagise for that.


I'd be a new customer!  :)

That is totally the best attitude I love to see.  Things break, I've done it many times. 

I hate pr spin about dedication and blar blar...  I love it when a tech is just honest and says 'hey, sorry guys..."






Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]




15 posts

Geek


  Reply # 552155 1-Dec-2011 10:50 Send private message

DonGould:
maverick: Understand , I don't think the issue became apparent until around 7.30 and someone forgot to get the info up to the Website in a timely manner, normally I chase this up but unfortunately I was not in the office but that is no excuse and yes not acceptable, it is my responsibility for it not being there and I apolagise for that.


I'd be a new customer!  :)

That is totally the best attitude I love to see.  Things break, I've done it many times. 

I hate pr spin about dedication and blar blar...  I love it when a tech is just honest and says 'hey, sorry guys..."




I agree with this, services do break all the time and if it is to often for my liking then I simply take my business elsewhere. Appreciate the honest response  does more for pr than spin..

3bit.com
5802 posts

Uber Geek
+1 received by user: 129

Moderator
Trusted
Subscriber

  Reply # 552204 1-Dec-2011 12:02 Send private message

Appreciate the update Phil.  It was strange not being able to make calls this morning.




485 posts

Ultimate Geek
+1 received by user: 5

Trusted

  Reply # 552264 1-Dec-2011 13:31 Send private message

Glad VFX was sorted so quickly, looks like we didn't notice any impact at the office - if it'd run much past 8am I'm sure there'd have been much wailing and gnashing of teeth. Big ups for admitting the muckup and being straight up on the whole thing.




 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Lightbox press event release
Created by freitasm, last reply by nigelj on 2-Aug-2014 14:09 (142 replies)
Pages... 8 9 10


New Mobile plans coming?
Created by nunasdream, last reply by kawaii on 2-Aug-2014 11:36 (109 replies)
Pages... 6 7 8


Are IT staff supposed to know everything
Created by BTR, last reply by sir1963 on 2-Aug-2014 12:04 (42 replies)
Pages... 2 3


2010 Honda Jazz, Suzuki Swift - which has higher maintenance cost?
Created by joker97, last reply by jonathan18 on 31-Jul-2014 10:47 (76 replies)
Pages... 4 5 6


Does acupuncture work?
Created by timmmay, last reply by timmmay on 1-Aug-2014 19:22 (52 replies)
Pages... 2 3 4


"keyless" keys - questions
Created by joker97, last reply by MadEngineer on 30-Jul-2014 22:02 (35 replies)
Pages... 2 3


Somewhat nice convertable/similar that doesnt look like a ladies car?
Created by richms, last reply by bigal_nz on 2-Aug-2014 11:17 (33 replies)
Pages... 2 3


Cost effective SAS/SATA controller card compatible with Freenas?
Created by macuser, last reply by hio77 on 31-Jul-2014 21:54 (15 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.