I just had a very sad conversation with VFX Sales staff.
I currently have naked broadband with Orcon, and use the VFX service for my phone line, My intention was to move the DSL service from Orcon to Xnet because the broadband rates are a little better for my level of usage,
I made it clear to the sales rep that I wanted a seamless transition for my internet, or at least for him to guide me through the process so I could minimise the disruption.
When the sales rep checked, he noted that I was on Orcon equipment at the exchange, and therefore that they could not offer the "churn" service, and the transition would not be seamless. Fine, then could he please tell me what the process would be? After waiting 5 minutes while he talked to his supervisor, I was told that my only option would be a full, new line provisioning and engineer visit, complete with new wiring, to sit alongside orcon! WTF??
So, now VFX has lost my business. I will now move my VOIP line to Orcon instead to take advantage of their bundle packaged. My current spend on VFX is about $900-1000 a year.
Nice one VFX.