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Forums › WorldxChange / XNet / VFX › Xnet SRP527 - no internet after VFX settings changed


78 posts

Master Geek
Topic # 98559 1-Mar-2012 23:48 Send private message

I recommened a friend to Xnet.. he brought a SRP527..

We connected up, all connected to internet all fine.. 6mb download speed

Then I put in VXF setting.. checked phone line.. got dial tone.. all good..
Then the modem downloaded the firmware update.. & rebooted..

Now.. the modem won't connect to internet.. no Internet IP address assigned?

Strange.. any ideas?

P 

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4435 posts

Uber Geek
  Reply # 589140 2-Mar-2012 00:06 Send private message

I think xnet is down at the moment, my connection is dead.

1416 posts

Uber Geek

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Subscriber
  Reply # 589160 2-Mar-2012 06:49 Send private message

my connection died (Wellington) about the same time. Rather frustrating as I was in the middle of something and Worldxchange have no support at that time. I rebooted my modem/router at 6:30 this morning and, although it took a while, I have a connection again.




Chuck Norris has abolished the periodic table of elements. The only element he recognises is the element of surprise!

171 posts

Master Geek

Trusted
  Reply # 589168 2-Mar-2012 07:50 Send private message

Hello guys,

Unfortunately there was an outage in the Wellington area from 23:00 that lasted until around 01:15 that affected internet and VOIP services. 




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz



78 posts

Master Geek
  Reply # 589173 2-Mar-2012 08:06 Send private message

I still don't seem to have access?

2654 posts

Uber Geek

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Subscriber
  Reply # 589188 2-Mar-2012 08:46 Send private message

Try a factory reset and try again.
Do you have DSL? Try lock to ADSL1 and see if it connects.




Chorus has spent $1.4 billion on making their ADSL broadband network faster. Why not spend a couple of hundred to make sure you are getting the most out of your connection?
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3477 posts

Uber Geek

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WorldxChange
  Reply # 589199 2-Mar-2012 09:07 Send private message

Hi Guys,

This was our fault for not posting on the MOTD, this was a planned outage by Chorus affecting some fibre access in Wellington, this was missed by the teams putting it up on the MOTD for the customers, a bad mistake on our behalf and I'm sorry for the inconvenience caused, If you have any issues please talk to the Help-desk team so they can get on to it straight away, the work shouldn't carried out last night should not affect customers after it was completed.


Approximately 2 x 1.5 hour break in service between 01/03 23:00 - 02/03 06:00 due to fibre diversion into new cable section.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

WxC          XNet      

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