SRP527 Uptime?

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attewell

78 posts

Master Geek

Topic # 98969 9-Mar-2012 21:43
Hi I have been with Xnet for a few years now.. and recommended Xnet to a family friend He switched over, brought a SRP527.. which took a little to setup.. But he is experiencing the modem disconnecting.. and not rebooting.. so he has to manually turn off & on.. I have checked settings all looks fine.. what else can I do to help him? Dean

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1334 posts

Uber Geek

Reply # 593077 10-Mar-2012 07:16
IME these are pretty solid - I assume it's the 10.01.23 firmware?

attewell

78 posts

Master Geek

Reply # 593082 10-Mar-2012 08:04
Yes. Did the auto firmware update to that

sbiddle

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Biddle Corp

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Reply # 593090 10-Mar-2012 08:31
What are the ADSL stats like from the modem? What is the state of the house wiring like and does it have a master filter installed? What is their location in relation to the nearest cabinet or exchange? *Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

maverick

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WorldxChange

Reply # 593134 10-Mar-2012 11:26
Hi Dean, Can i ask if the front panel is black or blue ?, if it's black it will be a new hardware, if its blue we will need to check out his connection, phone the help desk guys and they can take a look and see what they are seeing from our end. There is a new version of hardware that Cisco has just released we found out last week, this new hardware has a new firmware train, the new hardware has been upgraded to allow IPV6 support in the near future, the old hardware will not support IPv6. Also just a quick question the router is set to stay connected and not connect on demand ? Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

Niel

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Reply # 593158 10-Mar-2012 11:58
If all the usual checks fail, replace the power adaptor. Anything from 10V to 15V will do, as long as it is a switch mode (light weight, not old heavy bricks) and the connector polarity is the same. You can never have enough Volvos!

attewell

78 posts

Master Geek

Reply # 593200 10-Mar-2012 13:30
Hi. The modem is black. So newer version I guess I have asked help desk to run 24 hour test And yes I have on keep alive? Do you think new hardware is buggy? Dean

attewell

78 posts

Master Geek

Reply # 593204 10-Mar-2012 13:34
The stats are good 13789 down and 977 up We don't have master filter. But it's only thing plugged in Wiring is ok. 1970s house. Not too far from cabinet Dean

attewell

78 posts

Master Geek

Reply # 593205 10-Mar-2012 13:38
ADSL Status DSL Status: Showtime DSL Modulation Mode: ADSL2+ Downstream Rate: 13811 Kbps Upstream Rate: 969 Kbps Downstream Noise Margin: 12.1db Upstream Noise Margin: 13.1db Downstream Line Attenuation: 16.0 Upstream Line Attenuation: 8.4 Downstream Transmit Power: 19.4 Upstream Transmit Power: 12.3

maverick

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WorldxChange

Reply # 593208 10-Mar-2012 13:56
No it's not the new firmware, most likely the older firmware for the old model has been deployed to this device and not the newer one, the older one apparently should work according to Cisco but we found last week that it doesn't do too well. I will take a look. Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

attewell

78 posts

Master Geek

Reply # 593214 10-Mar-2012 14:12
So you can log oobto device? Do you need ip address and login. Or can you login as admin?

maverick

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WorldxChange

Reply # 593215 10-Mar-2012 14:13
Actually it is on the correct firmware, there goes my theory :), looking at the connection appears to be reasonable stable at present, do you want to confirm it's working okay at present ? Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

maverick

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WorldxChange

Reply # 593216 10-Mar-2012 14:14
attewell: So you can log oobto device? Do you need ip address and login. Or can you login as admin? No all good, I can see a lot of detail from here Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

attewell

78 posts

Master Geek

Reply # 593217 10-Mar-2012 14:18
User is geojoace not Attewell.

attewell

78 posts

Master Geek

Reply # 593228 10-Mar-2012 15:00
It is ok at present. So it is new hated ware version? So I can get ipv6? But for current problem any more thoughts?

Niel

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Reply # 593253 10-Mar-2012 16:31
In the past week I saw 1 resync on my SRP527W ("old" model). Did not think much of it, was 6 AM and I should have been on my way to work anyway. About 10 minutes ago (around 16:10) it happened again while I was surfing. Went to the modem and saw it was not a reboot but just did a re-sync. The connection was up for less than 1 minute when it lost sync again and re-synced. Line stats are fine as it has been for years. Brand new house wiring, we built a new house and then removed the old. In the process the overhead lines went underground, but still the same line to the pole. We moved in/over 3 months ago and had no issues with lots of surfing. Phil, anything you can do or should I just let the help desk know? Knowing the installation I'd suspect a port reset/swap might be needed. The incoming line goes straight to the router in a cupboard, nowhere else. The sparky thought I'm crazy. You can never have enough Volvos!

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