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124 posts

Master Geek
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Topic # 98969 9-Mar-2012 21:43 Send private message

Hi

I have been with Xnet for a few years now.. and recommended Xnet to a family friend

He switched over, brought a SRP527.. which took a little to setup..
But he is experiencing the modem disconnecting.. and not rebooting.. so he has to manually turn off & on..

I have checked settings all looks fine.. what else can I do to help him?

Dean 

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2719 posts

Uber Geek
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  Reply # 593077 10-Mar-2012 07:16 Send private message

IME these are pretty solid - I assume it's the 10.01.23 firmware?



124 posts

Master Geek
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  Reply # 593082 10-Mar-2012 08:04 Send private message

Yes. Did the auto firmware update to that

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  Reply # 593090 10-Mar-2012 08:31 Send private message

What are the ADSL stats like from the modem? What is the state of the house wiring like and does it have a master filter installed? What is their location in relation to the nearest cabinet or exchange?


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WorldxChange

  Reply # 593134 10-Mar-2012 11:26 Send private message

Hi Dean,

Can i ask if the front panel is black or blue ?, if it's black it will be a new hardware, if its blue we will need to check out his connection, phone the help desk guys and they can take a look and see what they are seeing from our end.

There is a new version of hardware that Cisco has just released we found out last week, this new hardware has a new firmware train, the new hardware has been upgraded to allow IPV6 support in the near future, the old hardware will not support IPv6.

Also just a quick question the router is set to stay connected and not connect on demand ?




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

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  Reply # 593158 10-Mar-2012 11:58 Send private message

If all the usual checks fail, replace the power adaptor. Anything from 10V to 15V will do, as long as it is a switch mode (light weight, not old heavy bricks) and the connector polarity is the same.




You can never have enough Volvos!




124 posts

Master Geek
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  Reply # 593200 10-Mar-2012 13:30 Send private message

Hi. The modem is black. So newer version I guess

I have asked help desk to run 24 hour test

And yes I have on keep alive?

Do you think new hardware is buggy?

Dean



124 posts

Master Geek
+1 received by user: 7


  Reply # 593204 10-Mar-2012 13:34 Send private message

The stats are good 13789 down and 977 up

We don't have master filter. But it's only thing plugged in

Wiring is ok. 1970s house. Not too far from cabinet

Dean



124 posts

Master Geek
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  Reply # 593205 10-Mar-2012 13:38 Send private message


ADSL Status
DSL Status: Showtime
DSL Modulation Mode: ADSL2+
Downstream Rate: 13811 Kbps
Upstream Rate: 969 Kbps
Downstream Noise Margin: 12.1db
Upstream Noise Margin: 13.1db
Downstream Line Attenuation: 16.0
Upstream Line Attenuation: 8.4
Downstream Transmit Power: 19.4
Upstream Transmit Power: 12.3

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  Reply # 593208 10-Mar-2012 13:56 Send private message

No it's not the new firmware, most likely the older firmware for the old model has been deployed to this device and not the newer one, the older one apparently should work according to Cisco but we found last week that it doesn't do too well. I will take a look.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



124 posts

Master Geek
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  Reply # 593214 10-Mar-2012 14:12 Send private message

So you can log oobto device? Do you need ip address and login. Or can you login as admin?

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  Reply # 593215 10-Mar-2012 14:13 Send private message

Actually it is on the correct firmware, there goes my theory :), looking at the connection appears to be reasonable stable at present, do you want to confirm it's working okay at present ?




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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  Reply # 593216 10-Mar-2012 14:14 Send private message

attewell: So you can log oobto device? Do you need ip address and login. Or can you login as admin?


No all good, I can see a lot of detail from here




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



124 posts

Master Geek
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  Reply # 593217 10-Mar-2012 14:18 Send private message

User is geojoace not Attewell.



124 posts

Master Geek
+1 received by user: 7


  Reply # 593228 10-Mar-2012 15:00 Send private message

It is ok at present. So it is new hated ware version? So I can get ipv6?

But for current problem any more thoughts?

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  Reply # 593253 10-Mar-2012 16:31 Send private message

In the past week I saw 1 resync on my SRP527W ("old" model). Did not think much of it, was 6 AM and I should have been on my way to work anyway. About 10 minutes ago (around 16:10) it happened again while I was surfing. Went to the modem and saw it was not a reboot but just did a re-sync. The connection was up for less than 1 minute when it lost sync again and re-synced. Line stats are fine as it has been for years. Brand new house wiring, we built a new house and then removed the old. In the process the overhead lines went underground, but still the same line to the pole. We moved in/over 3 months ago and had no issues with lots of surfing.

Phil, anything you can do or should I just let the help desk know? Knowing the installation I'd suspect a port reset/swap might be needed. The incoming line goes straight to the router in a cupboard, nowhere else. The sparky thought I'm crazy.




You can never have enough Volvos!


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