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2 posts

Wannabe Geek


Topic # 107381 10-Aug-2012 15:48 Send private message

Hi,

I would like to know if you are employed by an ISP to work as a Technical Customer Service Rep, during the training period, would they show you how to troubleshoot broadband/adsl connection issues and how to do line testing/isolation testing or they expect you to know these things already????


thanks.

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19290 posts

Uber Geek
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Inactive user


  Reply # 670630 10-Aug-2012 15:52 Send private message

They would still cover this even if you did know

John



2 posts

Wannabe Geek


  Reply # 670632 10-Aug-2012 16:00 Send private message

oh ok. I thought they dont go over network troubleshooting because they think you already should know them.

Doesn't broadband/adsl connection troubleshooting fall into network troubleshooting category?


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