Ensure your firewall is disabled, then launch the Firmware Upgrade Utility.
Enter 192.168.1.1 as the Router's IP, select the .rst file you unzipped earlier, and leave the password field blank. Hit Send.
If you're successful, you'll now have a router as it came from the factory. You'll have to follow these instructions to get it back to the NZ settings we originally shipped it to you with.
If you don't have any luck, please return it to your retailer. Now's a great time, as we're fresh in the year and don't have a big backlog of RAs built up yet
I work for SnapperNet providing Tech Support for DrayTek modem/routers, Edge-core switches, Mobotix high-res IP cameras, QNAP network storage, Yeastar IP PBXs & more. Anything I say is my own opinion and not necessarily that of Snapper Network Distributors