Hey there, seeking some help from mighty Geekzone users... I've got a 2 year old Moto360 (1st Gen) which seems to have a dud battery - barely get an hour out of it before it dies. Have tried the usual troubleshooting steps of doing a Factory reset, and online research suggests this isn't an uncommon problem.
Decided to look into getting the battery replaced and was a little shocked when the Motorola NZ service agent (Fonebiz) responded to my query with 'the device is too old, you should buy a new one'. Contacted Motorola directly who advised that they don't generally repair the device and recommend that their agent supply a new one.
I've reminded both Motorola and Fonebiz of their obligations under the Consumer Guarantees Act, and am awaiting a response. In the meantime I'd like to know if anyone on here still has a 1st Gen Moto360 device, and how their battery is performing. And also if anyone has an opinion on what a 'reasonable lifespan' would be for a Smartwatch? I'm thinking 5 years is reasonable given that it is effectively a premium watch?
I've looked into the DIY route, but it seems that the device is pretty fiddly to take apart and doing so carries a pretty high risk of damage - so definitely want to get Motorola/Fonebiz to meet their CGA obligations...