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8 posts

Wannabe Geek


Topic # 103296 3-Jun-2012 14:17 Send private message

Hi guys,

I'm having typical issues with the Iphone home button playing up. Works when it feels like it. It was purchased online from Vodafone back in August 2010. 

The receipt has been misplaced when we moved house....

Do I have any recourse under the CGA? 

Do I approach Vodafone or Apple? 

Should I just bite the bullet and pay for the repair myself? 

Cheers. 
Marcus. 

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2100 posts

Uber Geek
+1 received by user: 49


  Reply # 635027 3-Jun-2012 14:34 Send private message

Shouldnt you have some sort of receipt emailed to you if you paid for it online? You could possibly use that, and if you're still with vodafone it was probably tied to your account/number as well.





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx

Ham

405 posts

Ultimate Geek
+1 received by user: 3


  Reply # 635034 3-Jun-2012 14:37 Send private message

Do you have an account with Vodafone or was it a one off purchase? If you have an account then I'm sure they will be able to pull it up somehow. Otherwise a bank statement might suffice?

CGA, if you signed up to a 24 month term when you purchase the phone then certainly. I'm sure Vodafone will look after you without having to threaten them though.

650 posts

Ultimate Geek
+1 received by user: 20

Trusted

  Reply # 635036 3-Jun-2012 14:43

lidistick: 
Should I just bite the bullet and buy a new Galaxy S III myself? 


Yes.  Yes, you should.

2647 posts

Uber Geek
+1 received by user: 342

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Subscriber

  Reply # 635038 3-Jun-2012 14:46 Send private message

KevinL:
Yes.  Yes, you should.


RRRRert! Rrrrrert! Android Alert!




iPad Air + iPhone 5S + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

650 posts

Ultimate Geek
+1 received by user: 20

Trusted

  Reply # 635040 3-Jun-2012 14:53

On a somewhat more helpful note, apparently some people have had success with 'recalibrating' the home button - http://osxdaily.com/2011/12/22/iphone-home-button-not-working-or-unresponsive-fix/ (worth a try, if it's a hardware issue obviously it won't help).

The Consumer Guarantees Act is a useful bit of legistlation, but unforatunately is intentionally quite vague. Goods should be fit for purpose, and should work for a reasonable period of time (taking into consideration the cost of the time, whether it has been used/maintained appropriates).  It's difficult to know what the expected lifespan of an iPhone is, but I would have thought at least 24 months would be considered 'reasonable'.  You may encounter some resistance from Apple with regards to the CGA though - at the end of the day it may be easier to just get it fixed yourself.

650 posts

Ultimate Geek
+1 received by user: 20

Trusted

  Reply # 635041 3-Jun-2012 14:54


57 posts

Master Geek


  Reply # 635045 3-Jun-2012 15:09 Send private message

Have you checked your warranty status here- https://selfsolve.apple.com/agreementWarrantyDynamic.do
This will also give you service options for your phone, however returning through a Vodafone retail store is probably the best option here.



8 posts

Wannabe Geek


  Reply # 635222 3-Jun-2012 21:11 Send private message

Yup. Its out of warranty according to Apple.
No. Not buying a Samsung. Looks cool but kinda stuck with what I have :(

Ok will give the Vodafone guys a call after the long weekend :)
Cheers.

53 posts

Master Geek


  Reply # 635353 4-Jun-2012 10:27 Send private message

try this here:

http://www.youtube.com/watch?v=OXlY-VcxbCU

it worked for me!

Bry

JBO

16 posts

Geek


  Reply # 635537 4-Jun-2012 16:56 Send private message

I've witnessed a whole bunch of people with bung home buttons on the 4 recently. Seems to be a bit of a plague and makes me pretty happy I'm still rocking the 3G (although 30sec to open an app isn't fun).

Surprised there's not more of an outcry about this if it's so common...?

3 posts

Wannabe Geek


  Reply # 788306 27-Mar-2013 23:10 Send private message

JBO: I've witnessed a whole bunch of people with bung home buttons on the 4 recently. Seems to be a bit of a plague and makes me pretty happy I'm still rocking the 3G (although 30sec to open an app isn't fun).

Surprised there's not more of an outcry about this if it's so common...?


I too am wondering how common this home button failure on iPhone 4 issue is? and if/how you managed to get it resolved in the end?

I am facing this issue presently myself on an iPhone 4 acquired brand new from Vodafone under a 24 month plan in October 2010. Recently 30 months (2.5 years) on the home button died.

When I took the iPhone into the Vodafone store, they said they'd need to send it off for repair and I'd be liable for repair costs since it was out of warranty. I pointed out my rights under the Consumer Guarantees Act and the guys at the store were clueless about this. 

So I called the Vodafone support line to raise the issue. Again they said I'd need to send it off for repair and I'd be liable for repair costs and assessment costs of around $50. I pointed out my rights under the CGA to no avail - then a couple of hours later they call me and say they felt they were too hasty in rejecting my requests and out of "goodwill" will credit me the assessment cost but I'll still be liable for repair cost. 

I rejected the notion that I should be liable for repair costs because I would reasonably expect an expensive phone to last me more than 2.5 years, or else it is not of acceptable quality under the Consumer Guarantees Act. I guess Vodafone doesn't think an iPhone should last longer than 24 months.

I know Consumer NZ has a list of reasonable life span for consumer goods, with mobile phones listed at 5 years (and my old Motorola something still goes after 6 years!). However I'm curious to know if anyone has tested this at the Disputes Tribunal? Published decisions are only available up to 2010 and none of those have tested what the life span of an expensive mobile phone could reasonably be expected to be.

Thanks!





6087 posts

Uber Geek
+1 received by user: 208


  Reply # 788323 27-Mar-2013 23:40 Send private message

They wouldn't have been clueless about the CGA, as I would expect it to be part of their training.

If you don't get satisfaction, head over to the consumer website, as they have templates for 'letters that get results'

798 posts

Ultimate Geek
+1 received by user: 19


  Reply # 788330 28-Mar-2013 04:17 Send private message

A few dollars on trademe, an hour in front of youtube and feel the satisfaction of replacing it yourself. Time better spent than arguing with Vodafone and more rewarding.

852 posts

Ultimate Geek
+1 received by user: 51


  Reply # 788338 28-Mar-2013 06:56 Send private message

KevinL: On a somewhat more helpful note, apparently some people have had success with 'recalibrating' the home button - http://osxdaily.com/2011/12/22/iphone-home-button-not-working-or-unresponsive-fix/ (worth a try, if it's a hardware issue obviously it won't help).

The Consumer Guarantees Act is a useful bit of legistlation, but unforatunately is intentionally quite vague. Goods should be fit for purpose, and should work for a reasonable period of time (taking into consideration the cost of the time, whether it has been used/maintained appropriates).  It's difficult to know what the expected lifespan of an iPhone is, but I would have thought at least 24 months would be considered 'reasonable'.  You may encounter some resistance from Apple with regards to the CGA though - at the end of the day it may be easier to just get it fixed yourself.


Hi Kevin,

Thanks heaps, my home button has been a pain in the but for ages, I had thought it was because I had a jail broken phone so this week I decided to un-jail break it, but to my dissapointment it still had the issue, I had assumed it was not hardware as eventually it works just not quickly, then other times it worked fine.

Saves me sending it off for repair now!




I know a little more than nothing but not much...

3 posts

Wannabe Geek


  Reply # 788345 28-Mar-2013 07:22 Send private message

mattwnz: They wouldn't have been clueless about the CGA, as I would expect it to be part of their training.

If you don't get satisfaction, head over to the consumer website, as they have templates for 'letters that get results'


Ah so Vodafone intentionally make it as difficult as possible for consumers to have their phones repaired by claiming it needs to go off to be assessed and that there is an assessment fee, etc?



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