Iphone 4 home button - Can't find the receipt!

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Forums › Apple iOS › Iphone 4 home button - Can't find the receipt!

lidistick

8 posts

Wannabe Geek

Topic # 103296 3-Jun-2012 14:17
Hi guys, I'm having typical issues with the Iphone home button playing up. Works when it feels like it. It was purchased online from Vodafone back in August 2010. The receipt has been misplaced when we moved house.... Do I have any recourse under the CGA? Do I approach Vodafone or Apple? Should I just bite the bullet and pay for the repair myself? Cheers. Marcus.

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1930 posts

Uber Geek

Reply # 635027 3-Jun-2012 14:34
Shouldnt you have some sort of receipt emailed to you if you paid for it online? You could possibly use that, and if you're still with vodafone it was probably tied to your account/number as well. Sam, Auckland Skype: tardtasticx

Ham

373 posts

Ultimate Geek

Reply # 635034 3-Jun-2012 14:37
Do you have an account with Vodafone or was it a one off purchase? If you have an account then I'm sure they will be able to pull it up somehow. Otherwise a bank statement might suffice? CGA, if you signed up to a 24 month term when you purchase the phone then certainly. I'm sure Vodafone will look after you without having to threaten them though.

KevinL

539 posts

Ultimate Geek

Trusted

Reply # 635036 3-Jun-2012 14:43
lidistick: Should I just bite the bullet and buy a new Galaxy S III myself? Yes. Yes, you should.

SaltyNZ

2092 posts

Uber Geek

Trusted

Subscriber

Reply # 635038 3-Jun-2012 14:46
KevinL: Yes. Yes, you should. RRRRert! Rrrrrert! Android Alert! iPad + iPhone 4S + 2degrees 3G data 4tw! These comments are my own and do not represent the opinions of 2degrees.

KevinL

539 posts

Ultimate Geek

Trusted

Reply # 635040 3-Jun-2012 14:53
On a somewhat more helpful note, apparently some people have had success with 'recalibrating' the home button - http://osxdaily.com/2011/12/22/iphone-home-button-not-working-or-unresponsive-fix/ (worth a try, if it's a hardware issue obviously it won't help). The Consumer Guarantees Act is a useful bit of legistlation, but unforatunately is intentionally quite vague. Goods should be fit for purpose, and should work for a reasonable period of time (taking into consideration the cost of the time, whether it has been used/maintained appropriates). It's difficult to know what the expected lifespan of an iPhone is, but I would have thought at least 24 months would be considered 'reasonable'. You may encounter some resistance from Apple with regards to the CGA though - at the end of the day it may be easier to just get it fixed yourself.

KevinL

539 posts

Ultimate Geek

Trusted

Reply # 635041 3-Jun-2012 14:54
http://www.ifixit.com/Guide/Installing-iPhone-4-Home-Button/3144/1#.T8rRadUth9k

phillw

57 posts

Master Geek

Reply # 635045 3-Jun-2012 15:09
Have you checked your warranty status here- https://selfsolve.apple.com/agreementWarrantyDynamic.do This will also give you service options for your phone, however returning through a Vodafone retail store is probably the best option here.

lidistick

8 posts

Wannabe Geek

Reply # 635222 3-Jun-2012 21:11
Yup. Its out of warranty according to Apple. No. Not buying a Samsung. Looks cool but kinda stuck with what I have :( Ok will give the Vodafone guys a call after the long weekend :) Cheers.

bazbo

52 posts

Master Geek

Reply # 635353 4-Jun-2012 10:27
try this here: http://www.youtube.com/watch?v=OXlY-VcxbCU it worked for me! Bry

JBO

16 posts

Geek

Reply # 635537 4-Jun-2012 16:56
I've witnessed a whole bunch of people with bung home buttons on the 4 recently. Seems to be a bit of a plague and makes me pretty happy I'm still rocking the 3G (although 30sec to open an app isn't fun). Surprised there's not more of an outcry about this if it's so common...?

johnsf1980

3 posts

Wannabe Geek

Reply # 788306 27-Mar-2013 23:10
JBO: I've witnessed a whole bunch of people with bung home buttons on the 4 recently. Seems to be a bit of a plague and makes me pretty happy I'm still rocking the 3G (although 30sec to open an app isn't fun). Surprised there's not more of an outcry about this if it's so common...? I too am wondering how common this home button failure on iPhone 4 issue is? and if/how you managed to get it resolved in the end? I am facing this issue presently myself on an iPhone 4 acquired brand new from Vodafone under a 24 month plan in October 2010. Recently 30 months (2.5 years) on the home button died. When I took the iPhone into the Vodafone store, they said they'd need to send it off for repair and I'd be liable for repair costs since it was out of warranty. I pointed out my rights under the Consumer Guarantees Act and the guys at the store were clueless about this. So I called the Vodafone support line to raise the issue. Again they said I'd need to send it off for repair and I'd be liable for repair costs and assessment costs of around $50. I pointed out my rights under the CGA to no avail - then a couple of hours later they call me and say they felt they were too hasty in rejecting my requests and out of "goodwill" will credit me the assessment cost but I'll still be liable for repair cost. I rejected the notion that I should be liable for repair costs because I would reasonably expect an expensive phone to last me more than 2.5 years, or else it is not of acceptable quality under the Consumer Guarantees Act. I guess Vodafone doesn't think an iPhone should last longer than 24 months. I know Consumer NZ has a list of reasonable life span for consumer goods, with mobile phones listed at 5 years (and my old Motorola something still goes after 6 years!). However I'm curious to know if anyone has tested this at the Disputes Tribunal? Published decisions are only available up to 2010 and none of those have tested what the life span of an expensive mobile phone could reasonably be expected to be. Thanks!

mattwnz

4253 posts

Uber Geek

Reply # 788323 27-Mar-2013 23:40
They wouldn't have been clueless about the CGA, as I would expect it to be part of their training. If you don't get satisfaction, head over to the consumer website, as they have templates for 'letters that get results'

riahon

770 posts

Ultimate Geek

Reply # 788330 28-Mar-2013 04:17
A few dollars on trademe, an hour in front of youtube and feel the satisfaction of replacing it yourself. Time better spent than arguing with Vodafone and more rewarding.

dickytim

597 posts

Ultimate Geek

Reply # 788338 28-Mar-2013 06:56
KevinL: On a somewhat more helpful note, apparently some people have had success with 'recalibrating' the home button - http://osxdaily.com/2011/12/22/iphone-home-button-not-working-or-unresponsive-fix/ (worth a try, if it's a hardware issue obviously it won't help). The Consumer Guarantees Act is a useful bit of legistlation, but unforatunately is intentionally quite vague. Goods should be fit for purpose, and should work for a reasonable period of time (taking into consideration the cost of the time, whether it has been used/maintained appropriates). It's difficult to know what the expected lifespan of an iPhone is, but I would have thought at least 24 months would be considered 'reasonable'. You may encounter some resistance from Apple with regards to the CGA though - at the end of the day it may be easier to just get it fixed yourself. Hi Kevin, Thanks heaps, my home button has been a pain in the but for ages, I had thought it was because I had a jail broken phone so this week I decided to un-jail break it, but to my dissapointment it still had the issue, I had assumed it was not hardware as eventually it works just not quickly, then other times it worked fine. Saves me sending it off for repair now! I know a little more than nothing but not much...

johnsf1980

3 posts

Wannabe Geek

Reply # 788345 28-Mar-2013 07:22
mattwnz: They wouldn't have been clueless about the CGA, as I would expect it to be part of their training. If you don't get satisfaction, head over to the consumer website, as they have templates for 'letters that get results' Ah so Vodafone intentionally make it as difficult as possible for consumers to have their phones repaired by claiming it needs to go off to be assessed and that there is an assessment fee, etc?

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