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2228 posts

Uber Geek
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Topic # 104663 19-Jun-2012 21:52 Send private message

I noticed this only a few hours ago, my iPhone 4S power button is jammed and takes quite a lot of pressure to activate.

It has had a slimline case on it for weeks now, a real hot purple Ozaki one, .4MM thick or something crazy like that. The top of the power button is flush with the case, but there is still a gap around it and its always been comfortable to press the button. So I took the case off and tried it, still no difference. 

I've stopped using the button in the mean time, restored it to factory defaults, and am now using the assisted touch feature to lock the phone while I prepare to temporarily move to an old android phone :(

Question is, which route would offer a quicker turn around time?

I purchased it from a Telecom store 2 days before Christmas I believe, so its still well withen warranty, but should I take it to Telecom, or an Apple repair centre?

I'm gonna be dead without this phone. I love my iMessage, iCloud sync, all that stuff :( my baby is gone.

-Sam





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx

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286 posts

Ultimate Geek
+1 received by user: 3

Trusted

  Reply # 643498 19-Jun-2012 21:59 Send private message

Hi - FWIW - my wife had the same problem with an iPhone 4. She took it in to the Vodafone dealer she'd bought it from. They gave her a loaner iPhone 4 while her one was away (4 - 5 days) and it was replaced with a refurbished phone.




Cheers,
Mike

iPhone photo/general blog - here




2228 posts

Uber Geek
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  Reply # 643508 19-Jun-2012 22:27 Send private message

How long ago was this?
Was she on contract too?

I was on prepay and paid for the phone outright when I got it with Telecom (they were my provider at the time) and have now jumped between many networks and am on 2degrees pay-monthly.





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx

582 posts

Ultimate Geek
+1 received by user: 38


  Reply # 643572 20-Jun-2012 07:55

Ring AppleCare international with all your details at hand: 0080076667666 It's a free international number, well worth taking to in my experience, they give you a case number and tell you what to do

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Uber Geek
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  Reply # 643573 20-Jun-2012 08:00 Send private message

Its the retailers responsibility to get it sorted. Like 'clicknz' took mine back (different fault), got a loan phone, and had a brand spanking new phone in my hands 4 days later.

AFAIK they all get sent to the same place in Auckland for assessment and replacement comes from them as well, regardless who you go through.







Artificial intelligence is no match, for natural stupidity



286 posts

Ultimate Geek
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  Reply # 643595 20-Jun-2012 09:06 Send private message

Re. my wife's replacement - it was approx. 4 months ago (so more than 12 months since her getting the iP 4) and, yes, she was on a contract with VF.
I would agree (if you haven't already done so) that a call to the Applecare number could be very helpful.




Cheers,
Mike

iPhone photo/general blog - here




2228 posts

Uber Geek
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  Reply # 643611 20-Jun-2012 09:28 Send private message

Telecom say they wont give me a loan phone without paying a $150 bond, that iPhone would be worth more than that even if it were bricked I'm sure, at the price I see them on TradeMe. They also said it could take up to 10 working days, sometimes 5. ><

Apple were pretty unhelpful over the phone, something in their system was down and I can't order repairs through them until like 11 or something.

Is Telecom sending it away to the same place it would be if I sent it through Apple? I'm assuming no but I don't quite know.

scuwp: was the loan phone an iPhone also? Was this with Telecom? Contract? etc. I've had a Telecom loan phone before, and they are not pretty. I got some Sony Ericsson thing with a previous repair, which was so scratched up I could barely see the screen.





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx



2228 posts

Uber Geek
+1 received by user: 84


  Reply # 644189 21-Jun-2012 11:32 Send private message

So called Apple, they said I have to have a hold of funds put on my credit card, of $912.80 or something. Then they send me a refurbished iPhone, and I send my old one back. When they receive my broken one, they remove that hold. This is called Express Replacement.

I wasnt too pleased with that, asked if they had local repairers, told me to call Brightpoint.
So I did, only to be told "no we wont take your iPhone, Apple told us only to accept iPhones purchased overseas, from Vodafone NZ or the Apple online store." I dont understand that at all, so damn stupid.
Anyway, Telegistics said I'd have to wait until next week before my phone is even looked at and I was like, nah, stuff that.

So now credit card is near un-usable, and I'm awaiting a refurbished replacement iPhone in the mail.

Note, they also charge $50 for this service, but because they told me wrong info about repairers and wasted my time, they waived the fee haha. Awesome.

Yes phone is still having this issue, I've been expecting to wake up each day and have it magically work again but nope. ><





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx

383 posts

Ultimate Geek


  Reply # 644658 22-Jun-2012 12:02 Send private message

Interesting that Vodafone or a Vodafone dealer would lend an iPhone. Telecom would not, under any circumstances, when I had the same thing happen to the power button on my 4S. Since I'm blind, and iOS is really the only OS where there is a fully functional screenreader, I was without a phone for over a week because there wasn't much point in me having one I couldn't read.

If Vodafone do in fact lend out iPhones in these cases, that will be enough for me to switch back next time.




Jonathan Mosen Mosen Consulting, for advice on web and app accessibility http://mosen.org

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