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65 posts

Master Geek


Topic # 106655 28-Jul-2012 18:41 Send private message

I have an Apple TV that is connected to my TV via an HDMI cable. When I play a movie from my computer (mbp) the video plays fine. However every 5-10 seconds, the audio drops out for about 2-5 seconds.

I have tried different combinations of TV settings and Apple TV settings and have not resolved this issue. I have tried the Apple TV on another TV with the same HDMI cable, same issue. I have tried the Apple TV on another TV with a known good HDMI cable, same issue. I have streamed YouTube videos, same issue.

Not sure what else to try, thinking it's possibly a dud Apple TV. Or the fact that this is all running across a wireless network? But wouldn't expect a wireless network to impact the performance like this.

Any help appreciated.
Thanks

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  Reply # 663385 28-Jul-2012 19:03 Send private message

What type of Apple TV?

What speed is your network?

SD or HD movie?

Have you tried connecting via ethernet cable rather than WiFi?



65 posts

Master Geek


  Reply # 663402 28-Jul-2012 19:51 Send private message

Apple TV Model MD199X/A.
Sorry, I'm not sure what do you mean by speed of my network?
SD movie
I have just tried connecting via ethernet cable and still no resolution.

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  Reply # 663410 28-Jul-2012 20:13 Send private message

Have you updated the firmware / plugged into iTunes and completed a full restore?



65 posts

Master Geek


  Reply # 663414 28-Jul-2012 20:16 Send private message

Is this the same as performing a Software Update on the Apple TV? If not I'll give it a go.

87 posts

Master Geek


  Reply # 663416 28-Jul-2012 20:30 Send private message

What spec is your computer you are streaming from? Are you using the latest iTunes? Is your network wireless N or G?



65 posts

Master Geek


  Reply # 663422 28-Jul-2012 21:00 Send private message

I have iTunes 10.6.3, when I check for updates, it says it's the current version.
MBP specs, Processor 2.8GHz Intel Core i7 and Memory 8 GB 1600 MHz DDR3.
Wireless network supports both N and G.

87 posts

Master Geek


  Reply # 663438 28-Jul-2012 21:18 Send private message

Your specs should be more than up to it, I have an old compaq wireless g laptop connected to my ATV via router which is wireless N and no lag unless another device starts to hog the wireless.
Try any of these remedies from apple- http://support.apple.com/kb/TS4215 or check the settings on your router, that may be causing a clog in the system.



65 posts

Master Geek


  Reply # 663581 29-Jul-2012 13:20 Send private message

I ended up taking it back to JB HI-FI and got a replacement Apple TV. Set it up and tested it, no issues with the audio.

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