Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



221 posts

Master Geek
+1 received by user: 25

Trusted
Subscriber

Topic # 111943 20-Nov-2012 15:35 Send private message

Hi,

A work colleague has an iPad v3 (6 months old) which has an issue in that the internal speakers have stopped working.  She's taken it to Yoobee, and they've declined to warranty repair on the basis that there is some damage to the external shell indicating the unit has been dropped.

Now, I have no major issue issue with that - if the product has been damaged by mishandling, then it's not a warranty fault.  I've seen the dent - it's a fairly small dent; but right on the corner, and would have taken a reasonable amount of force to make.  Probably the right call, in my opinion, to be honest.

However, my colleague still has an iPad with no working speakers.  Is there a local (Wellington-based) repairer that anyone can recommend who may be able to get them working again; or at least look at the product?  (Presumably for a reasonable fee?)

Thanks in advance for any advice/suggestions

Create new topic
6846 posts

Uber Geek
+1 received by user: 317


  Reply # 720158 20-Nov-2012 15:38 Send private message

Did it stop working after it got dropped? If the damage isn't associated with the fault, then I would have thought it would still be covered. Teh problem is proving it either way. The place you took it is an authorised agent I pressume, so that would probably be the best place to get it repaired.



221 posts

Master Geek
+1 received by user: 25

Trusted
Subscriber

  Reply # 720162 20-Nov-2012 15:43 Send private message

mattwnz: Did it stop working after it got dropped? If the damage isn't associated with the fault, then I would have thought it would still be covered. Teh problem is proving it either way. The place you took it is an authorised agent I pressume, so that would probably be the best place to get it repaired.


Sorry, I don't know anything about the timelines between potential dropping and speakers not working.

I agree about proof - it's a "your word against theirs" situation, which is never going to end well.

And yes, Yoobee = Renaissance; and are an Authorized Agent.

To be honest, I think that asking them about a paid repair is my colleagues best option; but she's currently in the "peeved with them" mindset, and doesn't want to go there. 

So, looking for alternatives...

6846 posts

Uber Geek
+1 received by user: 317


  Reply # 720247 20-Nov-2012 17:36 Send private message

jamesrt:
mattwnz: Did it stop working after it got dropped? If the damage isn't associated with the fault, then I would have thought it would still be covered. Teh problem is proving it either way. The place you took it is an authorised agent I pressume, so that would probably be the best place to get it repaired.


Sorry, I don't know anything about the timelines between potential dropping and speakers not working.

I agree about proof - it's a "your word against theirs" situation, which is never going to end well.

And yes, Yoobee = Renaissance; and are an Authorized Agent.

To be honest, I think that asking them about a paid repair is my colleagues best option; but she's currently in the "peeved with them" mindset, and doesn't want to go there. 

So, looking for alternatives...


Probably contacting apple could be the best bet, at least if you want it repaired by an authorised agent. I hardly every use the speaker on mine, so is it worth repairing? They could use headphones if they need sound, or even have it connected via bluetooth to a local speaker.

1205 posts

Uber Geek
+1 received by user: 52


  Reply # 722470 25-Nov-2012 00:52 Send private message

Could try phonebiz on Willis? By the subway across from Sony.

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Hierarchy of a mistake: Gerry Brownlee
Created by joker97, last reply by nathan on 26-Jul-2014 04:30 (68 replies)
Pages... 3 4 5


MH 17 "shot down" all dead
Created by joker97, last reply by ScuL on 24-Jul-2014 21:40 (203 replies)
Pages... 12 13 14


Geekzone giveaway: Thecus N2310 NAS
Created by freitasm, last reply by andrewbnz on 26-Jul-2014 23:24 (93 replies)
Pages... 5 6 7


Pursuing someone who owes money - What to do?
Created by TimA, last reply by TimA on 26-Jul-2014 17:43 (19 replies)
Pages... 2


Is chorus going to deliberately slow adsl internet down
Created by rugrat, last reply by juha on 26-Jul-2014 14:25 (54 replies)
Pages... 2 3 4


What Size iphone 6 will you be buying?
Created by mattbush, last reply by myopinion on 26-Jul-2014 20:19 (35 replies)
Pages... 2 3


Vodafone business adsl line speed
Created by Escay, last reply by Escay on 26-Jul-2014 16:32 (15 replies)

Advice on Server for hosting test VMs
Created by Atlanta55, last reply by Benoire on 25-Jul-2014 19:22 (14 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.