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Wannabe Geek


Topic # 112064 24-Nov-2012 21:32 Send private message

I got an iPhone 5 at launch and ever since have been using excessive amounts of data each month with little explanation. I browse a little bit but nothing that would allow me to exceed my data plan I have.

I don't have broadband/wifi connection where I live and rely on 3G for facebook/browsing etc. I don't rely on it too heavily, however have racked my brain trying to figure out why I'm using so much, compared to the same usage I was using with my 4S on iOS5, with no issues.

In the first day of having my iPhone 5, I used over 1gb of data and I had barely even used the phone!

I've googled it and people overseas seem to be having the same issues but no real explanation as to why it is using so much! Tired of having to fight the charges on these high bills as I know I'm not (intentionally) using the amount of data I'm being charged for.

Anyone else having the same/similar issues? Any fixes?

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  Reply # 722433 24-Nov-2012 21:45 Send private message

There will be apps in the background downloading stuff , On an android phone you can see which apps are downloading stuff and manually turn them off over 3g. Not sure about the iphone.



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Wannabe Geek


  Reply # 722434 24-Nov-2012 21:50 Send private message

This article might help provide some clarification around the exact issue - http://tidbits.com/article/13304

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  Reply # 722448 24-Nov-2012 22:21 Send private message

Do you have Google Mail configured on your phone? Another user found that his iPhone was consuming a lot and found out it was Google Mail.




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  Reply # 722458 24-Nov-2012 22:57 Send private message

you have icloud over 3g enabled?

wife has iphone 4 and ios 6 and struggling to use 200mb a month (yes we have wifi at home but we go out a lot)

how much data do you have? i'd say you'll need at least 1gb per month but over one weekend definitely excessive alright!




Apologies for poor typing standards when on Samsung Galaxy S4 LTE/iPad 2 Wifi

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  Reply # 722459 24-Nov-2012 22:59 Send private message

such high usage must be either constant syncing or repeated attempts at syncing ...

can't think of why push notification would use so much data ... what apps are running in background?

no tethering/hotspot?




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  Reply # 722468 25-Nov-2012 00:21 Send private message

nongeek88: This article might help provide some clarification around the exact issue - http://tidbits.com/article/13304


There are multiple possible issues. That article covers some of them. Here's another one:

Streaming issue causing higher data use:

http://labs.prx.org/2012/11/14/ios-6-0-devours-data-plans-causes-cdn-overages/

The guy who wrote that says it was resolved with 6.0.1.

Are you on 6.0.0 or 6.0.1 ?

Could be anything really, but in light of issues reported elsewhere you would be wise to run 6.0.1.

gzt

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  Reply # 722469 25-Nov-2012 00:23 Send private message

and who is your carrier?



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Wannabe Geek


  Reply # 722487 25-Nov-2012 08:25 Send private message

Thanks, have upgraded to 6.0.1 although I'm not sure if this has fixed the issue. I'm on XT and got a 70% usage alert on the 19th (after upgrading) and found out last night I've used almost 170% of my data since that date.

Reading that article it suggests they have fixed the wifi issue, however as we are rural and can't get broadband at home, I'm relying solely on 3G. So I'm guessing the problem I'm having will still continue - unless every time I turn off cellular data when I'm not using my phone for browsing etc?

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  Reply # 722488 25-Nov-2012 08:28 Send private message

Besides the upgrade, have you checked the other questions here? What do you have updating? iCloud? GMail? Location services?




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  Reply # 722511 25-Nov-2012 10:46 Send private message

nongeek88: Thanks, have upgraded to 6.0.1 although I'm not sure if this has fixed the issue. I'm on XT and got a 70% usage alert on the 19th (after upgrading) and found out last night I've used almost 170% of my data since that date.

Reading that article it suggests they have fixed the wifi issue, however as we are rural and can't get broadband at home, I'm relying solely on 3G. So I'm guessing the problem I'm having will still continue - unless every time I turn off cellular data when I'm not using my phone for browsing etc?


that's not the point ... you are treating the symptoms not the root cause

there must be something transferring stuff ... you need to find out what it is otherwise you will still chew data at a rate proportional to your 3g speed when you turn cellular data on

you have not attempted to help/contribute in the diagnostic process so no one is able to help you




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  Reply # 722834 26-Nov-2012 09:09 Send private message

I run Gmail on my iPhone 5 and don't have a problem with usage... so maybe not that?

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  Reply # 722836 26-Nov-2012 09:10 Send private message

Not everyone using GMail will have the same problem. Bugs appear depending on different conditions...





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  Reply # 722840 26-Nov-2012 09:16 Send private message

Is XT able to tell you where the bulk of data is going?

Ideally you would run it on wifi for a day with a network monitor on the connection.

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  Reply # 723269 26-Nov-2012 20:25 Send private message

I had trouble with the podcast app & podcasts getting stuck downloading in the iTunes app which used up 500 mb in a morning (despite having my phone set to only download over wifi). But after deleting the downloads from iTunes (on my phone) I haven't had any issues since & have my phone set to auto download podcasts over wifi. Hope you find the issue soon.

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