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194 posts

Master Geek
+1 received by user: 37


  Reply # 1330876 24-Jun-2015 17:35 Send private message

Do headphones work? Have a look in system preferences in sound and see if speakers is selected.



1588 posts

Uber Geek
+1 received by user: 78


  Reply # 1330879 24-Jun-2015 17:51 Send private message

RunningMan:
gnfb:
I did what you said and got a "DuuuuH" sound from the thing . So form that we can conclude that it is likely to be software?



Do you get sound from anything else now?

Maybe post a screenshot of system prefs -> sound -> output.




Output box shows "No output devices found"




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

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1588 posts

Uber Geek
+1 received by user: 78


  Reply # 1330890 24-Jun-2015 17:53 Send private message

plod: Do headphones work? Have a look in system preferences in sound and see if speakers is selected.


Headphones dont work but when i plug a usb mic in that works and it finds it




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

GNFB Geeks Out on Geekzone

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1588 posts

Uber Geek
+1 received by user: 78


  Reply # 1330894 24-Jun-2015 17:55 Send private message

In the system folder
where you can select audio it says

Intel high definition audio
Devices


Intel high definition audio
Audio ID : 0




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

GNFB Geeks Out on Geekzone

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4066 posts

Uber Geek
+1 received by user: 1031


  Reply # 1330897 24-Jun-2015 17:56 Send private message

gnfb:
RunningMan:
gnfb:
I did what you said and got a "DuuuuH" sound from the thing . So form that we can conclude that it is likely to be software?



Do you get sound from anything else now?

Maybe post a screenshot of system prefs -> sound -> output.




Output box shows "No output devices found"


Is that after a fresh OS install or before?



1588 posts

Uber Geek
+1 received by user: 78


  Reply # 1330898 24-Jun-2015 17:58 Send private message

Behodar:
gnfb: I did what you said and got a "DuuuuH" sound from the thing . So form that we can conclude that it is likely to be software?

Yep, the sound hardware is obviously working so it'll be fixable in software :)



Well I suppose that s good news

If this was a pc I would download a new drivers set for the sound card and install 9 times out of 10 that would fix any sound issues

Is there a driver pack for macs that you can do the same thing with? Or dont they work that way?




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

GNFB Geeks Out on Geekzone

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1588 posts

Uber Geek
+1 received by user: 78


  Reply # 1330899 24-Jun-2015 17:59 Send private message

RunningMan:
gnfb:
RunningMan:
gnfb:
I did what you said and got a "DuuuuH" sound from the thing . So form that we can conclude that it is likely to be software?



Do you get sound from anything else now?

Maybe post a screenshot of system prefs -> sound -> output.




Output box shows "No output devices found"


Is that after a fresh OS install or before?


That was after a fresh install of the o/s

just doing a software update that it says was required see if that has any result




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

GNFB Geeks Out on Geekzone

Email Me

5449 posts

Uber Geek
+1 received by user: 684

Trusted
Subscriber

  Reply # 1330900 24-Jun-2015 18:00 Send private message

You could try installing the latest Combo Update, which includes drivers, but I'm not convinced that it'll fix this particular issue.

15974 posts

Uber Geek
+1 received by user: 1814

Trusted

  Reply # 1330903 24-Jun-2015 18:03 Send private message

is there a hard reset button?

331 posts

Ultimate Geek
+1 received by user: 75


  Reply # 1330908 24-Jun-2015 18:10 One person supports this post Send private message

joker97: Macs only last for 12 months in you're unlucky, or 3 years if you're lucky. yours is way past a Mac's use-by date!


Not true at all. Every Mac I have owned has lasted years more than comparable PCs. We still have a 2007 iMac that has never had an issue and still supports the latest version of OS X. 

4066 posts

Uber Geek
+1 received by user: 1031


  Reply # 1330909 24-Jun-2015 18:11 One person supports this post Send private message

If PRAM reset is having an effect, have you tried SMC reset?

https://support.apple.com/en-nz/HT201295



1588 posts

Uber Geek
+1 received by user: 78


  Reply # 1330911 24-Jun-2015 18:15 Send private message

Behodar: You could try installing the latest Combo Update, which includes drivers, but I'm not convinced that it'll fix this particular issue.


Doing that now but the dinner bell has sounded so will come back later

Thanks for your help though




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

GNFB Geeks Out on Geekzone

Email Me



1588 posts

Uber Geek
+1 received by user: 78


  Reply # 1330935 24-Jun-2015 19:18 Send private message

RunningMan: If PRAM reset is having an effect, have you tried SMC reset?

https://support.apple.com/en-nz/HT201295



When I did the pram reset  before i dint wait for the startup sound the second time so I will do it again

https://support.apple.com/kb/PH18761?locale=en_US





Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

GNFB Geeks Out on Geekzone

Email Me



1588 posts

Uber Geek
+1 received by user: 78


  Reply # 1330955 24-Jun-2015 20:38 Send private message

Well I think its time to admit defeat

I installed the latets combo pack
i did a pram reset got both start up sounds from the machine
did a smc reset

still no sound

the chap I bought it off of is saying

"

 

Well it's not my problem considering I did sate it. Plus if you have opened it, how am I to know that nothing has been damaged? By the looks of it, you seem to be a technology wiz and you got it for a bargain price!

 

"

technolgy wiz ? i dont think so


how dissapointing and frustrating I was hoping to take this with me on a trip i have coming up. I should have stuck to PC's

So is there a tec wiz out there who wants to fix it? you will find the TM ad if you search for 904905779 I paid $350 It will cost me $45 and a lot of time to take it to the disputes tribunal and who needs that
so Knowing all that is here $300 $10 delivery in NZ anyone want it?





Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

GNFB Geeks Out on Geekzone

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3g

312 posts

Ultimate Geek
+1 received by user: 19


  Reply # 1330970 24-Jun-2015 20:55 Send private message

Everything I've read points towards the audio flex cable.

Turns out that the audio failing is very common - and all the symptoms you've reported match this issue.

Here's a potential fix:
https://lepageblog.wordpress.com/2013/03/31/fix-for-macbook-air-audio-problem-no-sound/

Might be worth a try re-routing the cable?

Nigel H.

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