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Topic # 175424 29-Jun-2015 12:40 Send private message

Hi there,

My parents' iPad (an Air 2) is frequently losing its wifi connection when connected to our home's network - they didn't experience this problem at their own house, but it often happens at our place. Given they are living with us at the moment it's damn annoying for them. 

Essentially, the wifi symbol disappears from the top lefthand corner of their iPad's screen, and the connection dies; this may happen for a minute or more, before the device reconnects to the network and it's all ok until it dies again - sometimes only a matter of a few minutes later, or possibly a decent time before it happens again.

Our own devices - which include an iPad Air - don't have (and have never had) any such issues when connected to our network, which is really stable for us.

I've tried 'forgetting' our network on their iPad (and rebooting before reconnecting), as well as resetting the network preferences on the device - neither of these things have worked.

I was wondering if anyone can suggest possible causes and solutions?

Thanks in advance.

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  Reply # 1333360 29-Jun-2015 13:13 Send private message

You could try changing the channel that your router is using.

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  Reply # 1333375 29-Jun-2015 13:32 Send private message

Try it on another router. Has it been dropped. I think it is very unusual for the wifi in it to fail. Wouldn't it die and stay dead?

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  Reply # 1333437 29-Jun-2015 14:00 One person supports this post Send private message

Frequently have this issue with many of our Apple devices.  It's damn annoying (and a Google search shows Apple and WiFi connectivity have a tentative relationship!).  Happens on work or home network.  Can go for days without problems, then all of a sudden drops the connection.  A restart most time fixes it, but sometimes it just refuses to connect or hold the connection until it feels good and ready, sometimes a few minutes, sometimes an hour or two later, presto it's all good again.  Strangely the older devices are the most stable.  Worst device is an iPhone 5S and the latest iPad mini.    No issue with any other devices, just Apple.  Also happened across 3 different routers.   Have yet to find a solution.  


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  Reply # 1333441 29-Jun-2015 14:04 Send private message

I turn off 'auto-login' on the iPad wifi connection settings for home router and it is much more stable.

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  Reply # 1333446 29-Jun-2015 14:17 Send private message

If the parents are living with you , do you have access to the router they had in their house?
I was having issues with Airplay when we recently shifted house (into a place that already had internet going and it's own AP).
I grabbed my router (just a TPLink ADSL modem/router) out of storage and connected the cable for existing internet connection (modem for it is in a distant part of the property and I cannot change that) to a LAN port on my router (and disabled DHCP) and connected my Apple gear to its Wireless and all the problems disappeared. I then just unplugged the AP that was already in the house. All is fine now.

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  Reply # 1333515 29-Jun-2015 15:39 Send private message

Thanks for all the replies. Good to know I'm not the only one with this sort of problem! 

I've tried switching the band of the router it connects to most of the time (this was set manually, but I'm trying it on 'auto') to see if that makes a difference. If this doesn't work I may try plugging in their own router, as per the post above.

jonb: I turn off 'auto-login' on the iPad wifi connection settings for home router and it is much more stable.

Whereabouts is this setting? Does turning it off mean one needs to manually connect each time? I'd imagine my parents may find this frustrating (they're in the 80s so find change difficult!).

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  Reply # 1333805 30-Jun-2015 06:25 Send private message

I actually found changing the name of my Ipad seemed to correct this issue, it was some time ago on my ipad4.

It didn't seem to like the Richard's ipad name so I changed it to Richards ipad.

Might be worth a try.

Also another issue with an iphone I changed the SSID then changed it back.

This has also helped in the past.

I know a little more than nothing but not much...

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  Reply # 1353640 28-Jul-2015 18:43 Send private message

can be antenna problem

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