You think thats bad, you should try being in my position


I bought an iPhone from a company called 8degrees, who are an authorized iPhone reseller.

Had a problem with it, and needed it to be replaced, contacted the company who were being extremely slow with responding to emails and messages.

in the end, I got annoyed and rang MFR (who were the repair agent at the time) and they said Yep, bring it in, even after I explicitly said that I didn't buy it from Vodafone. They said if its under Apple warranty, they will repair/replace it.

Now I have another problem with the new phone I have, so I called up MFR who are now saying they don't deal with the iPhone anymore and that if I need to have a repair or replacement, that I need to contact bright point who are now dealing with iPhones.

So I rang bright point who said "You know need to go back to whoever you bought it from"

So that was fine,I went and did that, and the company I bought it from are now saying that because MFR replaced it, my warranty contract is now with MFR, who longer want to know about iPhone's..

So I'm kind of stuck in a catch 22.