celesteg: I didn't add all the details, because it would have bored people stupid, but yes, I contacted magnummac first. They said that in NZ, the iphone is considered a vodafone product, rather than an apple product when it comes to repairs or service. (i.e. this is different from apple computers, which are serviced by apple, not some secondary company).
It's a stupid system, and as far as I am concerned, if apple wants to sell their product here in NZ, the they should provide the same after-sales service as in any other country. I didn't get the impression we pay less here, to somehow make up for this shoddy service...
Just to clarify, Apple computers in New Zealand are not serviced by Apple themselves, but by an AASP (Apple Authorized Service Provider) which is indeed a secondary company. (MagnumMac/Renaissance, Ubertec, Service Plus etc)
IAAACMT (I Am An Apple Certified Macintosh Technician).
We don't have access to order replacement iPhones through the normal Apple service system. AFAIK _no_ AASP in NZ can order replacement iPhones under warranty.
(Don't get me wrong, I think the current system is very weak, and frequently leads to poor customer service and delays)