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3 posts

Wannabe Geek


  Reply # 750004 24-Jan-2013 09:11 Send private message

Twoseven I guess you have explained the issue pretty well.
Does anyone have a work around.
As both outlook and iphone use time zones it doesnt seem right to try to try to fool one or the other to behave differently to overcome this problem.
I am aslo surprised that it has not been addressed by Apple programmers. I have used many other phones for years and none of them had any trouble synching



13 posts

Geek


  Reply # 750032 24-Jan-2013 10:10 Send private message

I have sent a copy of this thread to the last person at Apple I've dealt with over this problem. They cant fob me off with the 'you're the only one' reply this time surely. Stay tuned, I'll report back when they respond.

3 posts

Wannabe Geek


  Reply # 750040 24-Jan-2013 10:23 Send private message

Thanks for trying gfaye.
I am not a geek and love my label wannabe. I am just a frustrated user.

149 posts

Master Geek
+1 received by user: 3


  Reply # 750050 24-Jan-2013 10:48 Send private message

Yes me too, Gfaye. My son is a geek and he hasn't been able to find a workaround. I have an ipad not a phone but the issue is the same. I will watch this with much interest too. My son has been working with Apple for a couple of years without any luck so far.

846 posts

Ultimate Geek
+1 received by user: 65


  Reply # 750102 24-Jan-2013 12:13 Send private message

For those that are interested.

I wrote a little test app via Outlook Interop a while back to see if I was able to determine what might be occuring and to explore the possibility of a work-a-round to the issue. I wrote the app for Outlook 2010, but the results below are from using it with Outlook 2013. An all-day-event is just an AppointmentItem with the AllDayEvent flag set to true. AppointmentItems have a start and end date. When I create an all-day-event for 25th of January 2013, what I see in the debugger is:-

Item.End 1/26/2013 12:00:00 AM
Item.EndUTC 1/25/2013 11:00:00 AM
Item.Start 1/25/2013 12:00:00 AM
Item.StartUTC 1/24/2013 11:00:00 AM
Item.Subject "Test Event"

As one can see, the UTC start value is a day early.

This is why my feeling is that the translator software (ITunes) might be reading the wrong field in that it is reading Item.StartUTC rather than Item.Start.

As a further test, I set the timezone on my machine to UTC (this can be done in outlook), created a new calendar, added an all day event and sync'd the new calendar with my iPhone and the events came out correct on that calendar (this does not work as a solution to the problem as the whole machine is now 13 hours out - and I had to change the setting back to the correct timezone after the test.).

Just my thoughts...




TwoSeven

2 posts

Wannabe Geek


  Reply # 1054431 27-May-2014 16:20 Send private message

Hi all, Sorry to open this issue again but it appears it is still live - it is new to me however.  I have been happily syncing my Outlook Calendar with my elderly iPhone 3S for some years, but that was via a VPN connection to my employer's Exchange server.  Unfortunately my employer's company has gone into liquidation, and I am now trying to sync Outlook 2010 to my iPhone via iTunes.  Contacts and Note work great, but calendar entries that are all day events sync with the iPhone one day ahead of the synched item in Outlook. 

I am using the latest versions of IOS for an iPhone 3S (6.1.6) and iTunes (11.2.0.115), I have got all the latest patches for Win 7 and Outlook 2010 installed, and I have set the time zones appropriately at both ends.

There was discussion in the earlier posts about a connection with daylight savings, but I doubt whether this is an issue as we would now be in a different situation from the active posts at that time, i.e. Jan 2013.  As daylight saving is now off, we are only 12 hours ahead of UTC, not 13.

Anyway, the reason for this post is that most of the calendar entries I make are for multi-day events and it is annoying to have to enter, say, a 3-day event as three one day events recurring on successive days. (Note it still cant be set as "all day", it must be, say, 8am-5pm.)

My feeling is that the issue is with iTunes taking a different interpretation on the end time from Outlook.  I note that if I display my Outlook calendar in "List" view, it shows an all day event for Wed, 28/05/2014 thru Thu, 29/05/2014 as Wed, 28/05/2014 12:00 a.m. thru Fri 30/05/2014 12:00am.  Maybe it is taking the end date and working backwards, ignoring the time???

So, has anyone yet found a solution to this issue? 



13 posts

Geek


  Reply # 1054460 27-May-2014 17:07 Send private message

Hi BMCK. I made the original comment here & wish I had more positive news. I have been trying to get this problem sorted with Apple since I bought my first 3G iPhone but have got no where. I have been told that issue has been logged & I must be patient. 5 years & counting! They no longer answer my emails on this matter. I don't know what do do next except not to buy Apple devices. Very disappointing!

846 posts

Ultimate Geek
+1 received by user: 65


  Reply # 1054489 27-May-2014 17:54 Send private message

I believe the issue will not likely be resolved by Apple - given that it has been outstanding for quite some time.  In the end, since I had moved to Office 365 Home Premium (rather than office 365 business),  I registered with exchange online which allows me to sync across all my devices - it also does not suffer from the one-day out appointment issue. 




TwoSeven



13 posts

Geek


  Reply # 1054569 27-May-2014 19:43 Send private message

Thanks TwoSeven.  I have Office365 Small Business but haven't switched my domain yet.  Hope this solves my problem too once this is done, as I've never found a suitable work around.  I've ended up deleting all my birthdays & all day events & running 5min recurring items instead.

2 posts

Wannabe Geek


  Reply # 1054575 27-May-2014 19:56 Send private message

Thanks folks. I wasn't expecting much I am afraid. Looks like I will justhaveto get used to creating 8-5 one day recurring events.

Silly thing, although it surprises me and may tell us more about the issue, is that if you create an event in Outlook starting at, say, Wed at 8:00am and ending Fri at 5:00pm, when synced to the iPhone it will say Wed to Saturday! Figure that out!

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